- Extremely Poor Customer Service I am very disappointed with my experience at Threads Beauty Bar. I called Priti (P-R-I-T-I) the receptionist at 1:00 PM to ask if the threading specialist I like was available. She told me yes, the specialist was available today and also tomorrow. I explained that I live an hour and a half away and specifically drive out for this particular service provider because she does great work. Priti said that was fine and told me there were no appointments scheduled, so I could come in anytime. At 2:35 PM, I called back to confirm that I would be coming and asked if there was an appointment available. She said they had an opening at 3:15 PM. I said that would work. She then abruptly hung up without taking my name or confirming anything. When I arrived and parked, I called back because I realized she had never taken my name to hold the 3:15 appointment. I had my seven-year-old daughter with me, who is sick, so I wanted to be sure the appointment was secured before bringing her inside. Priti told me she could not put my name down unless I physically came into the salon. I did not understand why my name could not simply be written down over the phone, especially since she was the one who hung up without confirming details. Then she started to say, show me your car .. I will come out to see you in your car so I know you are here. I got frustrated because why would I want anyone to see my car when I'm trying to give her my name for the appointment?! She said she doesn't believe me that I'm here and calling to put my name on the time, I was so confused! The situation escalated unnecessarily. Instead of resolving it professionally, she involved someone named Neil, who told me they would not service me and that I had to leave. For someone who drives 1.5-2 hours specifically for their services, this level of rudeness and lack of professionalism is unacceptable. Clear communication and basic courtesy would have prevented this entire situation. Unfortunately, due to the poor and dismissive customer service, I will not be returning. I will also report this to the business bureau. read more

If you're ever gotten your eyebrows threaded then you know how nerve wracking it can be to go to a new place. In town to visit and needed to get an eyebrow clean up, my cousin recommended this place and figured why not give it a try. Walked in and was pleasantly surprised at how big it was inside and all the services they offer. It's a hair salon set up with lots of chairs, to my surprise I was actually very happy how the service went. The eyebrow tech was so sweet and did a great job! read more

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I came and got henna from Mohita and it was so so beautiful! Eid is tomorrow and she was able to get it done in 30 minutes. Im so happy with how it turned out. Thank you Mohita for also the beautiful freestyle. Preethi at the front desk worked with my schedule as well, she was so so sweet:) read more

I used to go to Threads Beauty Bar & Spa back when I was working in Dublin, and honestly they gave the best threading services. The staff was kind, fast, and always made my brows look clean and even. I haven't found a place that matches them since! read more

I really enjoy visiting this place. All employees are very welcoming here.Mona, in particular, is very friendly and attentive toward customers. She consistently provides excellent care and offers thoughtful, helpful advice. read more

Very nice hospitality compared to few others I have been around. The staff is polite. Did a nice with my hair and eyebrows. Would definitely return. read more

I've been coming here since it opened. We moved to the bay area in 2008... today is the last time I try to get service. For the second time, they sent me away. Even though they close at a posted time, I have tried get service 15 minutes prior to their posted time and they sent me away... Really? I'll go to another place that will be happy to get my business. Best of luck! read more

Came in for a simple eyebrow thread and my lady made them uneven , short, and boxy. Not happy with the outcome and how short it is read more

Threads Beauty Bar & Spa - Waxing Near Me - Dublin, California

KC is my go to tech and always does a great job with threading my eyebrows. I have thin eyebrows so recommends what part to leave alone, how often to come in and how to help hair regrow. I trust her very much with my eyebrows. Overall The staff there is super nice and flexible with their appointment availability. I've been a customer for a few years now and won't go anywhere else in the area! read more

I moved here from the South Bay a year ago and found this place and my tech KC immediately. I've been coming here every two weeks to get my eyebrows done for the last year and I've had a great experience every single time. KC is my go to tech for my threading and is kind, helpful, and so professional! The ladies at reception always have a welcoming smile and never fail to make sure my services were great! Excited to get other services done here in the future as well! read more

Mohita did a great job with my daughter's hair!! She was very happy with the results.

Check their hours. I've shown up a few times and they're closed, totally my fault though. Pretty inexpensive and they do such a great job. Visit midweek to avoid the crowds. If you go on before the holidays or a weekend, be prepared to wait. read more

I've been getting my eyebrows threaded here for years. They always do an amazing job. Everyone is super nice, and it is always quick, done well, and well-priced. read more

I was really really disappointed in Threads today. I come here often because it's local, cheap, and usually the people who work here do a good job at threading my eyebrows. Today, it was completely different. The woman who threaded me I have never had before, but she was as sweet as could be. But this review isn't about how nice this woman was, it is about how she ruined my eyebrows. I have never in my entire life had someone mess up my eyebrows to this extent. I told her not too thin and to just clean them up. I knew something was off from the jump because she was being INCREDIBLY rough. Threading hurts, but this HURT. I didn't let it phase me though and just stuck through it. Once she was done.. wow. They were uneven, she missed a lot of hair, did not clean up ANYTHING, and even took a ton of my skin off the point where I was bleeding. I am not sensitive to threading; I have never bled before. My eyebrows were a DISASTER. They looked better before I came in.... After I went to the register to pay. The woman at the front asked how it was and saw my face, saw my eyebrows, and knew right away that this woman messed up big time. She didn't make me pay even though I fully intended on paying for my eyebrows. I am so disappointed and saddened. I'm also still in pain almost 10 hours later. read more

Threads Beauty Bar & Spa - The lady was so rough while threading my eyebrows that I started bleeding and you can literally see hair she didn't clean up - Waxing Near Me - Dublin, California

Threading hurts!!! Big time! Why would anyone want to prolong the pain like they do with waxing. I won't be getting threading any more. Also, threading should be way cheaper than waxing. Think about how much all of the wax and other supplies that waxing requires. And it's expensive. Now think about how much supplies are needed for threading. Right, just the thread (I am ignoring employee requirement because it's required in both). read more

I dont want to be late in reviewing this awesome spa. Everyone here is so nice and soft spoken that you feel relaxed as soon as you walk in. Threading --Neetu did my eyebrows and that's the first thing my friends observed and complemented when I met them. That good. Waxing--- Chetna is really good, she made sure it was painless. Head Massage & Hair cut ---Wow!! Thank you Ritu, I'm so relaxed. Im planning to get it done every month. So de-stressed right now. And my hair feels soft and healthy again! And to Raj-- thank you for your DIY mask tip I will try it for sure. Shout out to the girls at the reception and all other ladies ---you all are really sweet and understand what spa experience should be like. read more

I came in to get my eyebrows done for the first time here. The lady who did my eyebrows didn't do such a great job. She didn't mess up on my eyebrows but she didn't clean it up enough. I won't come here again to get my eyebrows threaded! 12 bucks is not worth for the kind of threading she did. They offer many services that include hair, nails, henna, massage, and etc. I'd probably come here to get my nails or hair done. The inside of this salon is very cute and chic!!! read more

Threads Beauty Bar & Spa - Waxing Near Me - Dublin, California

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Prices are ridiculously high. I came here for hair curls and simple hair style. They charged me 110$. I always go to Anu Parlour for hair style. Max they charge 60$ and they go great job. Unfortunately I did not get appointment in Anu parlor that day and ended up coming here. I said the same to front office lady who is billing, she not listening instead she is asking should they add more for tip. I added the picture of what they did. I was not at all good. I had to modify a lot to look that day for my baby birthday party. And 110$ for this too much. Also, I saw in their website showing curls charge 35$. I don't understand how did they charge me 110$. Receipt has no description. Billing lady did not let me to discuss. Very bad service. read more

Threads Beauty Bar & Spa - Hair style - Waxing Near Me - Dublin, California

Great service every time! Chetna and Raj do amazing threading work. Chet a is one of the sweetest souls you'll ever meet and all the women that work there are very sweet. Great small business !! read more

I haven't been happy past two visits. The first one where I had called in for an appointment for eyebrow waxing and they confirmed however when I showed up they mentioned nobody was available and I should come back again some other time and second visit when I finally wanted to give them another chance , I took an appointment and went in for eyebrow waxing , I got a bad cut from the waxing and the lady mentioned nothings and I could feel the irritation right there and then and it got worse later. read more

Don't go to this Salon. I got my hair coloring done in this salon last month, I was in hurry as I was travelling two days later. I was told that the hair stylist would analyze my hair and recommend if it needs a full or root coloring, the stylist never asked me analyzed, that seemed like an alien word to her and started coloring, looks like she just did the root coloring, after coming home I noticed that all the greys were Awfully showing up, I am calling them to get an appointment, I was told that the Stylist who did the hair coloring is sick (having fever and cold, so isn't available). They have only one hair coloring person, so it was super easy for them to refuse a follow up appointment to fix the Mess. I was so annoyed and helpless. I went to a different Salon, paid again and invested my time there despite my trip schedule. I won't be returning here, they have very poor communication between themselves and doesn't seem to care for their customers. Waste of time and Money. read more

I'm a commuted customer to threads! Been going here for years. Nothing beats the ease of just walking in and out to get my eyebrows threaded. They're all really good at it and leave my eyebrows looking full instead of overdone. Vishnu (sorry if I misspelled that) did a great job on this most recent visit so I may just starting looking out for her, but really they're all good and have never had any issues with any of the employees' work. Will be coming here for my brows as long as they're around! read more

The BEST threading place! I have tried other places between Dublin and Sacramento and the ladies at Threads Beauty Bar and Spa are the BEST of the BEST. They are passionate and care deeply of their clients!!! read more

Lovely space! Very friendly staff, great COVID safety precautions. Was always clean before COVID , but now it's beyond. Been coming for years! Waiting room is closed but I snapped a few pictures as I was headed to pay. Highly recommend. read more

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Yay!!!! Thank goodness they are open! LOVE this place! Grateful they're open. Only people I trust to touch my brows. And I have to say you've got the Covid checks down. They check your temperature before coming in, ask health screening questions, you use hand sanitizer and the stations are wipes between each guest. Everyone is wearing masks. So happy with the steps they've taken to keep everyone safe!! Thank you! read more

Long overdue review here. I've been a customer of Threads and getting my eyebrows threaded here for 16+ years! I don't have a preferred threader but have yet to have a bad experience. I've always done a walk-in and it's generally a quick experience. Highly recommend! read more

I've been a customer here for nearly 10 years with no complaint until today. I went in today for an eyebrow threading and was told that they are under new management and the package I purchased months ago was no longer valid. I had 8 threadings left! there was no expiration at the time of purchase, and it is illegal to collect money for a service that is not provided. I will be pursuing a refund via my credit card company and also reporting this to the Beater Business Bureau and the Dublin Chamber of Commerce. Sad to see what new management has done to an otherwise lovely salon. read more

I was in the area on a Saturday (mid morning) and realized I needed a touch up badly! I walked in (no appt) and they were able to see me right away for threading services. I haven't been here in a few years, but it looks like they've remained a successful business! Staff was friendly and everything was clean. There is parking available in a lot, but it was pretty crowded as it is in a busy area. read more

I can't believe I didn't discover this place until recently. Only a few miles away from my place, I'm super excited I found a COVID-safe business that provides quality facials. Booking an appointment was super easy. And the response time was quick. When you arrive at the salon, they take your temperature and you are screened for COVID. I received a detox facial including extractions from Chetna. She was super friendly and knows her stuff. Good price for a 50 min facial as well. I would definitely come back! read more

Three years later and I am still loving this place! One of my favorite things is that all of the people that work here are awesome and are great at shaping eyebrows. This is great because I never worry about making an appointment for a particular person. The cleaning cream they use after threading is nice and helps keep my skin from turning bright red. This means I can go in my lunch break and nobody knows! Fridays at lunch can get busy so come a little early or a little bit later than the lunch hour. Stop by and utilize one of the many services this awesome establishment provides! read more

Got eyebrows threading done here. They gave me a good shape. Cut a star because i got a small cut that left a mark and took weeks to go away. read more

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Today is all about new front desk attendant " Samantha or Sam , as of I know her name from one of the person working there , extremely inattentive behavior towards clients queries and unwelcoming behavior about being responsible front desk attendant for such a wonderful business place I called on threads beauty bar on Thursday 12th august for making an appointment with the specific person I want to get the services done , because I am getting my eyebrows done by Neeta ( very welcoming nature and very good at doing eyebrows, with whom I am going for last 4 years ) & Lily ( for waxing , as she does it best ) so I called the business and ask front desk attendant if both of them are working on that day , and Sam replied I can't get wax done as I was getting close to there closing times ,so only eyebrows can be done and she inform me Neeta is working on specific day so I can come and get done , when I reach she replied me Neeta isn't working today , upon asking her ' than why did you say on phone she is in ?' She lied and tell no you didn't call us , and I didn't attend any call in last hour for any appointments!!! Than I took next day's appointment for 2:30 with my name and phone number , when I reach there she said I didn't make any appointment for today !!! And I am just walking in and will be attended in only that manner !!! Absolutely unacceptable behavior and not taking accountability for her mistake of not making appointment when client was giving her information!!!! If this review had been for Chetna , Neeta , this business or lily I would probably go above and beyond and would give 7 stars for their service efficiency and welcoming behavior! If the owner is reading this review I would really suggest don't let your business get affected by this type of attendant who lied to their clients and cost a client to business!!!! read more

This place is absolute sh!t. I came 4 times each time was with a different tech and all 4 were horrible. They are slow. They mess up. They miss spots. And it's very painful because of how inexperienced they are. Save your time and money there are plenty of better places in the area! read more

Threads is amazing and super quick! This was my first time ever getting my eyebrows done by a professional and I loved it! They kept my eyebrows to their original shape and just cleaned them up very well. All the staff were very nice and welcoming. read more

I typically have mixed feelings about going here because it's a hit or miss depending on the lady you go to. This is my first time visiting and getting this lady. This typically doesn't happen, but she cut me when threading and now there is a wound read more

Threads Beauty Bar & Spa - Waxing Near Me - Dublin, California

Today I was pretty disappointed after I allowed someone new thread my eyebrows. I typically request Bishnu since she is their best threader and she pays attention to detail. I called in and they said that Bishnu would be there but when I came in she had to leave early and was unavailable. I think I learned my lesson after today to not let others touch my brows. My eyebrow lady had made a cut to my skin while threading. In addition, she had the audacity to pull out tweezers towards the end of threading my brows. I was totally shook since it was a threading place and I try to avoid tweezers at all cost. She did a lousy job and I felt rushed through the whole process. She left a bunch of hair and left my eyebrows uneven. I had to tell her about 5 times to fix some areas that she missed. I probably wouldn't return here unless Bishnu was doing my brows. Highly disappointed today. read more

The owner was very friendly, from start to finish.. Excellent customer service and amazing service! Went in with years of blackheads on my nose (from work) and walked out with not one in sight! Definitely going back !! Highly recommended !! Thanks again! read more

I have been a client here for few months. This hidden gem of place is right by my house. I am really happy and pleased that I found them. Everyone including the opener are super sweet, very nice and very welcoming. If your looking for a great place with many services to offer , then this is the place!!! Lily is really sweet and really professionally good with services she performs. Overall I've seen few of the staff and they have done an amazing job! Check it out :) thank you guys for your amazing services always read more

My experience was very pleasant. I was seen right away without an appointment. And she didn't over thread my eyebrows took direction very well. I want to grow my brows out but she still clean them up nicely read more

Got a great eyebrow threading here, quick and well done. Receptionist was super friendly and helpful, booked me an appointment same day. They also have a nice selection of dainty and cute jewelry, would recommend checking this place out! read more