Joe, Mike, and their dad at Top Tech Automotive and Sons, exceeded mine and my boyfriend, Jeff's, expectations in repairing my Honda Accord.
I had just got off work in Temecula, and something was seriously wrong with my rear passenger tire. It was slanted outward at the bottom, could be moved manually 2-3 inches, and looked like it is going to fall off, like the axel or arm shaft broke for the tire. It was not safe to drive, it was after shop hours, the mechanic I have used and trusted for the last 20 years had just retired, and I needed to find an auto shop who could fix it the next day, as I need my car to commute to work.
My boyfriend and I decided to take it to Top Tech Automative and Sons', since it is near our home, and my car was unsafe to drive a long distance. We just hoped for the best possible outcome, that the auto shop would do a good job repairing my car, would be honest and affordable, have a quick turn around time, and good custmer service.
We couldn't have been more pleased with our experience at Top Tech Automotive and Sons in repairing my car, or asked for better service.
It turned out that a screw had just fallen out of the arm shaft for the back rear passenger tire, and that it was the only thing that needed to be replaced, in order to repair my car. Which Top Tech Automotive and Sons replaced for me within a few minutes and free of charge. They did not even try to up-sale anything else that we didn't need repaired for my car, either. Which I greatly appreciated their honesty, ethics, and kindness, and them not trying to charge me an absurd amount to replace a screw that had fallen out on the arm shaft of my car, and them actually caring for their customer.
Therefore, wanting to give them my business after this great experience I had with them, I knew I needed new breaks and rotors, and asked them, if they would be able to do so that day, since my car was already at their shop. Which they had no problem doing and were more than happy to do. They ordered the parts, and said, my car would be ready for pickup with the new breaks and rotors installed by 5pm, which was in a few hours.
Unfortunately, however, my boyfriend's truck wasn't available for use, in order for me to pick him up from the auto shop, so Mike actually offered and gave him a ride back to our house, so he wouldn't have to wait at the shop for 3 hours for my car to be completed, which was great customer service, exceeded expectations, and was very thoughtful and nice of him to do.
Later that day, we picked up my car when it was finished being repaired, and my car was running perfectly, with no tire or break issues, and we couldn't have been happier.
We had such a great experience with Top Tech Automotive and Sons that we will continue to bring all our vehicles here in the future, and we can do so, with trust and confidence, after such an amazing first experience with them.
We recommend them for all of your automotive repair needs. read more