ACCESSIBILITY: From the first handshakes when discussing our pool rehab estimate, owner Joe Marangi was unbelievably accessible and 100% reachable on all days and hours when needed.
Even when out of the area during his personal time, his PROMPT RESPONSE with phone calls/emails/text msgs. were professionally timely.
We never had a more accessible professional in any line of customer service - Joe is a GOLD STANDARD for this operational protocol.
STAGES OF COMPLETION: Joe kept us apprised of ALL stages of completion, start dates/times with on-target approximations.
WORKMANSHIP: The demo crew did an outstanding job chipping away below our existing border tile and didn't chip/break any of them... an amazing technical achievement.
The workman who installed the step tiles did a PERFECT JOB setting the new double rings of trim tile with a decorative center piece, and readily made slight adjustments during installation per our request.
The pebble installation crew covered/protected all the coping during the pumping/troweling process and even promptly installed a plastic cover over-head when a brief rain storm occurred that could have damaged the finish.
PRICING: Joe's competitive initial bid and ongoing updates with add-ons that we selected kept us in the loop of final cost so there were NO SURPRISES when we finalized payment.
ADVICE: With his thorough and lengthy expertise, Joe provided valuable info. regarding the latest in pool maintenance, techniques, and equipment (pump, filter, etc.) for future upgrades.
CONCLUSION: Joe, YOU ARE THE MAN!
Thank you, Danny and Dianne read more