Immediate response. Handled it instantly. Great care taken to avoid any damage. Good resource to…read morehave.

Made the mistake of relying on technology to have access to the house except when tech is down,…read morethere's no way in. Roy and Duluth Locksmith were quick to receive my request and get me back into my place! Roy made sure to retighten and check the locks once we got back in. Thanks so much!

The guys were not only punctual but also friendly. Did the work quickly and exactly how I requested…read moreit.

I've known Downs for 25 years. If you're looking for a professional locksmith, this is place to go…read more Experienced techs, wonderful customer service and great pricing. This company has been in business for 125 years!!! Let's all support such an amazing establishment!

Well I didn't get Eugene, so maybe that's why my experience wasn't as great as everyone else's. We…read moreneeded an emergency locksmith to get us into our place after we locked ourselves out. The star is for the guy showing up on time on a Sunday night, and for getting us in our home (although if I could give zero stars, I would). It cost us around $175 and after we were in the house, he asked us for payment in cash. We don't carry cash. He wouldn't take a credit card (despite them advertising as credit card friendly), so we paid with a check. However, the locksmith had no idea what he was doing. Our lock AND door are totally busted, broken, in pieces. We had to give up a day of work (since we didn't have a way to lock the house) so the technician could come back Monday night and fix the lock, only for him to tell us he had the wrong size lock with him and wouldn't be able to fix and replace it. He had no idea *how* to fix it, even though he's the one who broke it. On Tuesday, he was supposed to come over in the morning to try again, but called us to ask if we could ask our office if they have replacement locks he could use since he didn't have the correct part. We had already explained to him on Sunday that no, they don't, this is not an apartment complex but an owned condo. They don't carry locks, we don't have a maintenance office. That's why we're calling a locksmith. He said he could not help us. We ended up calling a different locksmith company to see if they could help fix the damage done by this company, because J&M's technician didn't have the parts to fix what he broke. Plus, he asked us to call someone else to find the lock. According to the new company, there are pieces missing and broken, and they made so many errors that we need a specialty lock ordered. Now I have to keep spending money to fix what they damaged. We called J&M on Tuesday to explain the damage that was done and ask for a refund and/or damage reimbursement since they directly caused the unnecessary damage to our door. We sent photos of the damage, per their request. We called them twice and both times they said they'd call us back - they didn't. We called again, they didn't answer. We called twice on Wednesday, they still didn't answer. We sent a text on Wednesday asking them to call us back, and they finally texted us back saying they wouldn't do a refund because we didn't contact their office - even though we had been in touch with their employee directly. Their employee said they didn't have the parts, the reason we had to contact another company was because they didn't have the parts. And yet their reason for not giving us a refund is that we should have contacted their other technicians? NEVER do business here. Ever. This was beyond poor customer service, it was a never-ending nightmare. I even filed a complaint with the BBB, which the company ignored (this action can be found on the BBB website).

Eugene was punctual, reliable, courteous and reasonably priced to unlock my car door…read more I would recommend him to anyone needing auto-locksmithing

Bait and switch - said $95 on the phone and then tried to quote much higher prices and finally…read moreresigned to do it at the quoted price. Not actually a locksmith though, just a guy with a drill? The only option he gave to open my shed was drilling the lock, which is built in and broke my shed.

Itay re-keyed my lock in less than 5 minutes and did it for the quoted price. Great work!read more

Went to the Fox for what turned out to be a very expensive night. No idea how I lost my car key…read morefob. Called AAA and they had no locksmiths available. So much for a Plus membership! Then came the scare tactics. Without a key, towing the car could cause damage so they have to use a truck with "special tools." AAA only pays up to $100 of the tow anyway and their contracted locksmiths are shady. To Yelp I go! Yelp sent my request to a few companies. Three called. One said he could get me into the car but couldn't make a key. Another said he was too busy. Sonkey was the easy choice! Christopher was very nice on the phone which is important when you're stranded downtown at night. He gave me a fair price ($250). I know because I called around to compare. Another company charged more for "programming" the key fob. Chris also provided status updates. When it took longer than the 45 minutes he'd quoted he let me know how long it would be. No-one does that. When Chris arrived he put me at ease by telling me about himself. He's a producer, musician, song writer and makes worship music. Sometimes his son works with him. Hence "Son"key. Payment was easy. Use Zelle to avoid credit card fees. Most importantly he made me a key fob that was as good as my original. I've had some really raggedy replacement fobs so that's a blessing. He provided an invoice too. In short, I saved Sonkey in my phone in case I'm ever in need of a locksmith. Extra points for supporting a small, black owned business. 100% recommend!

Sonkey communications were appreciated for coordinating ETAs and other related issues. The service…read morewas prompt and professional. I highly recommend this business for all your locksmith needs. I appreciated the company's patience when I was delayed.

Best locksmith ever! Always on time, helpful, and knowledgeable. Been using this locksmith for…read moreyears. My family has used them for years long before me. Consistent service.

I got same day service. The technician was very knowledgeable about the best procedure for changing…read moremy locks and what would be best for my house sold in terms of entering and exiting. The price was fair and the work was done with a system of checks and balances to make sure I was satisfied with my locks and they worked properly. I would highly recommend this company.

We needed keys cut and fobs programmed and called around 8:30 AM on a Friday. Payton showed up…read moreless that an hour later and had the new keys/fobs up and running in no time. I highly recommend Payton for his professionalism and communication. Not to mention the reasonable pricing.

I received quick service and had good communication. Was able to unlock my gas cap.read more

Laura's locksmith was able to come quickly ( in a few hours) when we had a problem with the…read moreexterior doors, and supplied a part we needed so we could keep the same keys. Thanks for helping keep our home secure!

I needed a locksmith quickly and Laura was able to get to my house within the hour and help me with…read moremy locks. She was so kind and thoughtful and she made great recommendations to help put me at ease. The pricing was very reasonable and she made several keys for me on the spot. I highly recommend Laura to everyone and will be reaching out to her again when I need help with my locks!