FAIL. Female attended at pay station cannot add or subtract...I had their web coupon for $5 off and asked for the $21 service "deluxe." She had to count down from 21 and said "17" (it's 16). She couldn't process the ticket there, left for 5 mins and returned with a ticket for the $17 wash and gave me $3 instead of $4 change...FAIL. Then said I had to tell the guys who vac/dry the car that I had the $21 service so they would do the extra work...FAIL (think about it, this means that the actual WASH is no different than the $17 wash...there were no extra buttons for pre- spray wash guy who guides in your car into the wash to push to make the higher priced washes different...ie the added underbody and sealer...its fake)...also they have very few "vac/dry" guys for the "full service" wash. You wait forever to get your car under the canopy. I tell one of the guys about my coupon, and he says "ok." I knew they still wouldn't do anything. Sure enough, after watching them very SLOWLY vac my car(it had already dried due to the long wait) (workers were easily distracted by ANYTHING and would just walk away from the vehicle)...finally he honks my horn signalling he is done...and he had NOT done the tire dressing...or any extra "deluxe" service....FAIL...so i tell him to do it, he does, and I split. PRO: skinny guy who pre-washes car very nice, said god bless, and took the time to remove my antenna. read more