Great dealership, easy to work with, not pushy, definitely will be back. Got free warranty and free…read moreoil change

Dishonest, scammy dealership. They lied multiple times and got caught out for every single lie…read more I was looking at a Miata, they didn't disclose it was a salvage title, say it is perfect condition, no damage that "needs nothing. Pre purchase inspection states multiple body damage, rotor and brake pad were so thin that the shop doesn't recommend me driving it home. The engine was also knocking/ticking loudly when cold and warm (timing chain). They will happily sell you an overpriced deathtrap and lie to your face about it. Don't waste your time and money.

I strongly advise avoiding this dealership at all costs. My experience was nothing short of…read moreappalling. They seem to have little to no understanding of customer satisfaction and appear to thrive on selling cars with preexisting issues. When you contact them to address these problems, it becomes clear that their true intent is to profit from your misfortune. They are well-versed in their legal rights and clearly know how to exploit them, walking the fine line of what they can get away with. Promises made during the sale quickly turn out to be empty, leaving you feeling deceived and powerless. The behavior of the individuals I dealt with, specifically H**di and Jo*, was deeply unprofessional and outright disrespectful. Instead of addressing concerns, they resorted to projecting their insecurities onto me as a customer--calling themselves "pieces of sh*t," hanging up mid-conversation, and even handing the phone to other "customers" to insult me. There's also a potential violation of two-party consent laws, as they may have recorded conversations without my knowledge or agreement. They later attempted to use these recordings as a form of intimidation, which is completely unacceptable. (The last statement is alleged, but I do know that they decided to let to me know, mid-conversation, that they are recording our conversation. And you think this is an internal system....it's not. It was done on a personal cell phone). This business epitomizes every negative stereotype about "used car salesmen." If there were a negative star rating, this dealership would deserve it. They prey on customers, overcharge for their products, and deliver some of the worst customer service I have ever encountered. Save yourself the headache, frustration, and financial loss. Take your business elsewhere.

I highly recommend Auto Outpost North. I have purchased 2 cars & love them. I have had no problem…read morewith them & actually traded in the last one for the new one. I worked with the owner, Joe Perlin, who was great. One of the running boards isn't working properly & he is replacing it. If you are in the market for a new vehicle, go look at what he has. They are beautiful cars, reasonably priced.

I've bought 2 vehicles from this place and they were both a good deal and smooth transactions .read more

It's this simple. You know it's a used car....it's like playing roulett! But let me tell you about…read moreRetek. I met Debbie when my son was looking for a car and nooone rushed me whatsoever. I went in and Debbie said all the cars are unlocked.....no one following us like a shadow telling me everything, they think,I want to hear. This is my kind of place! Year later I needed a car. I researched for hours everyday looking for a vehicle which I didn't know what to pick or what I really wanted. Retek had 8 vehicles I was very interested in where as everyone else might have caught my attention with ONE! Bought a solid car from them. Including the front end work Debbie had done on it. Over $1,400! It wasn't an expensive car but she sure is perfect! Shop here, Debbie is an honest seller.

I made an appointment Thursday for a key reprogrammed on Saturday .I also asked for a call to tell…read moreme how much it would cost and how long it would take. Nobody called me but I did get an appointment reminder Friday. Saturday morning I get a text saying I need an earlier appointment to get that done. I called to see if I could get a loaner car and just leave it there since I took the day off work ( unpaid) to go out there since I live 49 miles away. They tell me they can't even do a key reprogram for my car because they aren't a Mitsubishi dealership anymore. When I made the appointment they ask what kinda car and knew I wanted a key reprogram. I was hoping because of new ownership the dealer would improve but it's still the same horrible Gary lang.

Avoid this place like the Plague- I bought a car from here and later asked questions about the…read moreinspection they so claim to have done as i had some issues that arose and they said they didnt look at anything as the car was low on miles. I was like how can you claim on the carfax report complete inspection done and sell a car that has been "certified" with even looking at the car... Needles to say they didnt stand behind there word and I had to foot the bill of which they claimed was inspected and good. I will never buy another car from Castle again- very shady and dishonest dealership - beware!!!

Bought one truck from here, so far so good... However, I…read moredigress... A month ago, my son and I looked at a truck. Seemed to be in good condition (by auto Industry standards = body needs work but FREE FROM MAJOR MECHANICAL ISSUES)... Drove it, liked it and began to look at some things. The only thing we noticed was that there was a pretty good "shake" in the steering and it could have been from a missing stabilizer link. "Oh yeah, we'll have our mechanic look at everything..." May 1, 2019: Came back, looked at the truck again and drove it... "Shake" in the steering was gone an every thing seemed like it would be a good "buy". May 6: Broken rear leaf spring shackle and the fuel lines "are rusted so bad they are hemorrhaging fuel" (master tech at Chevy dealer)... $1700 in repairs... 6 days old... Called them to report what is going on with my son's truck and all I got was: "I wouldn't take any word from any mechanic at any dealership. If you wanna bring it to my guy...". YOUR GUY MISSED A COMPLETELY RUSTED THRU LEAF SPRING SHACKLE AND FUEL LINES THAT ARE LEAKING!!! Prolly best to take ANY car/truck you're thinking of buying from here straight to a rack and have it inspected... No exceptions...

I recently purchased a truck from this dump and that was my first mistake. Actually every single…read moreused car lot in mchenry is a dump in my opinion. But I bought a truck that they said was in great working order and their mechanic said it was all good and a month later it's in the shop with a fried transmission which is a 2000 dollar repair. So if you want my advice do not buy a vehicle from this place or any place in McHenry trust me

We bought a 97' Civic from Griffon Auto Sales in Lakemoor. The owner, Ray, is friendly and…read morecommunicative, and talked us through a number of options in our price range. We are so happy with the car we ended up with, and also with the helpfulness of the owner and mechanic. Plenty of options under 10,000, and they work with you to find a car that fits your needs.

I had the pleasure to find this business on the way home when leaving, disappointed yet again, from…read moreanother car dealer. I decided to stop by and look at the cars they had for sale, but I had a really tight budget, so hard to work around. Ray, the owner, walked me through a couple of the options they had remotely close to my price range, and one of them was a new acquisition that they had just got in. Ray was honest with me and told me he would not sell me that car before he made sure it was completely safe. He went above and beyond to fix everything that car needed fixed in the least amount of time possible, and even more, and he showed me all the receipts for everything. I cannot say how much I appreciate everything he has done for me. I just got into the country, I work as an intern at a local business, and I really needed a safe car to get around. He gave me an amazing deal and the opportunity to work with my payments, because he understood my situation, and took a huge leap of faith with me. I can't recommend this business enough. Rather you need your car detailed, or you need a new car, make sure you come by his store.

Best dealership in Fox Lake! They're always upfront about the inventory they have and always seek…read moreto meet the needs of their customers, and won't push you to buy something you won't want. Bought two vehicles from them and they're both still alive and well to this day. An '09 Nissan Rogue and a '14 Subaru XV Crosstrek. Both are solid and the Rogue in particular has taken a beating over the years but keeps on going. 245K+ Miles on that one, and bought her at 133K. The crosstrek has 155K+, bought almost 2 years ago at 95K. Nick is my favorite at the shop but anyone you speak to there is going to treat you with respect and be professional. Sorry it took me this long to re-write my review, my opinion has certainly shifted over the years. Thanks for the two solid vehicles.

excellent people excellent cars excellent prices a good place to go for your car needsread more

initially left a 5-star review (still below) because we were very happy with the purchase. Christi…read moreand Mike were helpful and low-pressure, and even agreed to split the cost of a windshield repair, which felt fair. My son loved his car and we felt confident with him driving it --until a serious failure occurred less than 3 months later. Last Thursday, while driving, it suddenly began leaking transmission fluid and became undrivable--an extremely dangerous situation for a new driver. Not to mention how lucky we are that it did not destroy transmission. We had it towed that night. After sitting through Memorial Day weekend, our mechanic checked it first thing Tuesday morning. The cause? A hose had been knocked loose from the radiator, causing transmission fluid to drain. Why? Because the battery was sliding freely in the engine bay, secured only with a black elastic cord and hook. We missed this during our own inspection--but I'm shocked that Top Notch's mechanics also missed it. Whether it was rigged by the previous owner or overlooked by their team, it should never have passed any kind of safety inspection. This wasn't wear and tear--it was a clear hazard. As a result, we were left with: * A $417 repair bill * A stained driveway requiring $189 in cleaning/sealing (we had it redone last summer) * Towing fees * A teenager without transportation for the last week of school and his 17th birthday Mistakes happen--I understand that. But what's worse than the issue itself was the lack of accountability and follow-through from Top Notch. I reached out right away. I was told a manager would call me--no one did. I followed up again and eventually spoke to Edgar. He was polite but questioned if our mechanic might've caused the issue, which made no sense. I shared a photo my son had taken before the car was towed--clearly showing the battery unsecured and transmission fluid all over the engine. I also sent the invoice and explained everything. Edgar said he has his daughter's graduation party and would get back in the am after speaking with the owner. That was the last I heard. No call. No follow-up. No accountability. Bottom line: this could have ended much worse. We're lucky it didn't. But now we're left with repair bills, property damage, and lingering concern about what else might've been overlooked. A dealership that presents itself as "Top Notch" didn't take responsibility or even follow through on a promised callback. We were easy, straightforward buyers who paid cash. I even left them a great review. But when a serious safety issue came up--one that put a new driver at risk--they disappeared. I recommend looking elsewhere. The car might look great on the lot, but better hope nothing goes wrong as they won't make it right.

Buyer Beware: My Experience with Bold Motors in Illinois…read more I recently purchased a vehicle from Bold Motors in Illinois for my son, who is attending college and needed reliable transportation. Since he had to take out a loan to afford the car, we were especially cautious. The salesperson--who I believe is also the owner--assured us that the vehicle had been thoroughly inspected and was in excellent condition. However, shortly after taking delivery, we ran a routine check for any open recalls. When we brought the car to a certified Ford dealership for the necessary recall work, the mechanics informed us that both the engine and transmission were on the verge of failure and would require extensive repairs. I immediately contacted Bold Motors to discuss the situation. A woman named Sara answered the phone. After I explained what the Ford mechanics had found, she told me I'd need to speak directly with the owner. When I asked to leave my name and number, she abruptly hung up on me. Shortly afterward, I received a text message from her that read: "Unfortunately we can't help you, it will be better if you call your lawyer so he can talk to the owners. Thank you." This response was both shocking and deeply frustrating. The complete lack of accountability and professionalism was unacceptable--especially considering we made this purchase in good faith based on their verbal assurances. My sincere advice to anyone considering doing business with Bold Motors is to think twice. The last thing any parent--or anyone--needs is to be saddled with a costly, unsafe vehicle and a dealership unwilling to stand behind its word.

They are now located at 217 West State Rd in Island Lake, IL but are unfortunately the same…read morescammers. Tracy is the owner and he wasted two days of my time by telling me the car in question had no defects known to him. It had clean Carfax and was in "great running order." One check with my own OBD2 (diagnostic scanner) brought up so many issues I actually lost count. He claimed he didn't know anything about it. He just knew the engine light didn't come on so he thought it was fine. One simple test with a $25 diagnostic tool brought up a truckload of issues but he was going to sell the car without issue because the check engine light wasn't on. Do not waste your time here. They will sell you trash without batting an eyelash.