This place was so great, they were able to squeeze me in first thing when they opened and had me…read moreout by 10:30am before the quoted 12pm time. The staff was super nice and helpful and even helped me out with suggestions on getting a new key fob, which has been difficult since mine has been discontinued by the manufacturer. If safe to say that they saved my girls weekend. I will be going here for anything car related moving forward.

We went in there to get my brakes fixed...to make a long story short we went there 5 times and…read more1600.00 dollars later and the car is worse off now then before we brought it in...All nice men but I don't care about how nice you are I want a automobile that works....and mine does not.

I have a Mercedes. My friend has had a couple Mercedes. We have brought all of them here. My other…read morefriend has a 25+ year old Volkswagen. She brought her car her car here. Unbelievable, these guys, our great excellent to do business. With reasonable prices. If you go once you'll be going again.

I want to start by saying that I work in customer service myself, so I understand that mistakes…read morehappen. I always try to give businesses the opportunity to make things right and don't like giving businesses a hard time unnecessarily. Unfortunately, my experience here reached a point that I found completely unacceptable. Back in December, my Audi S4 needed several repairs. Out of all the shops in the area, I trusted this business with the work and spent close to 5,000 in totals They had my vehicle for almost two weeks, which I understood considering the amount of work being performed. However, when I received the car back, it wasn't boosting properly. Eventually, after further inspection, they discovered a charge pipe had not been properly tightened and was loose. My hood was also misaligned and had to be corrected after I returned. On top of that, my car was returned to me with greasy fingerprints/handprints left on it from the work. By itself, that might seem minor, but combined with the loose charge pipe and misaligned hood, it gave me the impression that there wasn't much attention to detail when my vehicle was being worked on or before it was returned to me. I overlooked all of these things because mistakes happen and I wanted to give them the opportunity to make things right. Months later, less than a year after the original repairs, my vehicle began malfunctioning again. I brought it back, and the problems involved components related to the previous work. I brought up the warranty provided with my original repairs. Initially, the owner told me the warranty only covered parts, despite the warranty language I had on paper stating otherwise. That position was later corrected. They also wanted me to pay for an additional hose and told me replacing it was "mandatory" before they could complete the warranty work. My question was simple: if replacing this hose is mandatory with this repair, why wasn't it replaced when the work was originally performed in December? I asked multiple times for the Audi documentation or service information showing that this replacement was mandatory. I was never provided with it. Instead of simply explaining the technical reasoning behind what I was being charged for, the owner called me "stupid" while I was questioning the additional repair. That completely changed my opinion of this business. I'm not an Audi technician. That's exactly why I pay professionals thousands of dollars to work on my vehicle. A customer should be able to ask questions about what they're paying for without being insulted, especially after already spending thousands of dollars with that business. I overlooked the loose charge pipe. I overlooked the hood alignment. I overlooked my vehicle being returned with greasy fingerprints on it. I gave them multiple opportunities because I understand that mistakes happen. But personally insulting a customer for asking for an explanation and documentation is where I draw the line. Based on my experience, I genuinely cannot recommend this shop to anyone looking for high-quality repairs, strong attention to detail, accountability, and professional customer service. When you're spending thousands of dollars maintaining a performance vehicle, you should feel confident in both the workmanship and the people you're trusting with it. If you're particular about your vehicle and expect high-quality work, clear explanations, and professional treatment when something goes wrong, I strongly recommend doing your research and considering other reputable shops before bringing your vehicle here. I would rather spend more money elsewhere for the peace of mind of knowing my vehicle is being handled carefully and that I can ask questions without being disrespected. They've permanently lost my business. With making claims and not being able to provide evidence It almost seem like they were lying . Not good business . I will be attaching the quote of what was done and my messages with Sam who I believe is the owner and what they wanted to charge me again for . I almost felt like I was being lied since he couldn't provide information to what he was telling me. Not good business here.

I love these guys. Some ways back, I had a flat tire; they were so nice to me at SpitFire, I…read morethought, the next time I buy tires, this is where I go. Great choice! The price was what I expected, installed in about an hour, and everyone is super-nice. No one treated me like a stupid girl, which is a huge step up from a lot of other places. I'm telling everyone about this place.

I called to find out if they had the tire brand for my car. Despite it being listed as brand they…read morecarried on their web page, the person on the phone inmediately respond with a curt no. They didn't even bother to look it up or suggest an alternative. Oh well, I took my business elsewhere.

Repaired my tire for free even though I didn't purchase it there. Wonderful customer service. I…read moreknow where to go when I need new tires.

One day, my dashboard suddenly started flashing the brake warning light. I found this shop on Yelp…read morenear my job and gave them a call to see if they could take a look at my car. They checked my car, gave me a quote and provided feedback regarding what the car actually needs. I spoke to my brother and went to another repair shop where they priced it much higher. So the following few days I called back to bring in my car for service. Craig reassured me that the brakes were not issue but other issues would be the issue and make the car unsafe to drive. They were kind enough to lend me a loaner car for the weekend, and to my surprise, I got a call Friday evening that my car was ready for a pick up! The whole team was super friendly, it's a family owned business and it shows. They have me a clear itemized breakdown of everything that needed work, no pressure or upselling and were very accommodating throughout the process. Overall it was a smooth experience, and I look forward to coming back when needed!

Took my car in to get my brakes replaced about a month ago. Great service, very communicative and…read morefair priced. A couple weeks later, my car battery died. I live a few blocks away, so I walked over to the shop to see if I could get a jump start. Nick, one of the servicemen, drove his vehicle over to mine and jumped it. Afterward, he diagnosed an issue with the terminals and fixed it on the spot. Went above and beyond and didn't charge me. Great place to bring in your vehicle.

Great guys, very professional we have been using them over 10years. Highly recommend!read more

These guys are so genuine and awesome. They were so transparent about their pricing and were…read moreexceptionally personable from beginning to end. (It was such breath of fresh air coming from a dealership that tried to smooth talk me into taking advantage of me.) Overall, the service is fantastic at Belmont, and my car has been running like new since they fixed it! So happy with my experience! I will be coming back here for all of my car issues in the future!

I'm so glad I found this shop through Yelp. Auto House West took the time to clearly explain what's…read moregoing on with my Jeep and the corrosion issue, which I know can be a costly repair. I really appreciate how they walked me through the details, stressed the importance of fixing it correctly, and even helped me with the cost. Because of this experience and the estimate I received, I plan to return. I'll definitely be recommending this location!

My 2000, yes 2000, Maxima has passed its emission test after failing. In addition, suspension is…read moremuch improved after some tweaks vs all new. Excellent customer service. More than down to earth friendly; but a clear, extensive explanation of the whats and whys after completing a thorough inspection of the car. The work needed time because of the careful approach in order to not replace the entire suspension. That was a worth-it trade off. Take a bow, M&R! And, kudos to my husband in vetting several shops and then selecting M&R. We are delighted our work horse 2000 is back on the road

My experience with M & R Auto was extremely disappointing, particularly regarding communication,…read morepricing, authorization, and the amount of time it took to have my vehicle returned. I initially brought my car in for what I understood to be a fairly basic issue. Despite this, I ended up waiting approximately 10 days to get my vehicle back. I understand that automotive repairs can sometimes take longer than anticipated due to parts, scheduling, or unexpected complications, but the length of the delay did not seem reasonable given the nature of the work. More importantly, communication throughout the process did little to make the situation better. My biggest concern was the way the repairs and pricing were handled. The cost changed significantly from what I had originally anticipated, and work was performed on my vehicle before I had given my approval or consent to the additional charges. I was not contacted beforehand and given a clear explanation of the proposed work, the associated costs, and an opportunity to approve or decline it. Instead, I was essentially informed after the fact that the work had already been completed and that I was responsible for paying for it. The final pricing was also extremely high, especially considering that I had not authorized the changes before the work was performed. As a customer, I expect a repair shop to communicate clearly about any additional work or significant changes in price and obtain authorization before proceeding. Finding out afterward that the work had already been completed left me feeling as though I had no meaningful choice in the matter. Unfortunately, my interaction over the phone made the experience even more frustrating. The person I spoke with came across as unnecessarily rude, dismissive, and confrontational when I attempted to discuss my concerns. Rather than acknowledging the lack of authorization or trying to explain the situation professionally, the response was essentially that the work was already done and therefore I had to pay for it. The tone of the conversation made an already frustrating situation considerably worse. I am willing to pay a fair price for properly authorized work, and I understand that unexpected repairs can arise once a mechanic begins inspecting a vehicle. However, customers should be informed of those findings and given the opportunity to approve additional work before being charged for it. Between the approximately 10-day turnaround time, the unexpected and excessive pricing, work being completed without my prior approval, and the unprofessional communication afterward, I was very dissatisfied with my experience at M & R Auto. Clear communication, transparent pricing, and obtaining customer authorization before performing additional work are basic expectations when trusting a business with your vehicle. Unfortunately, I did not feel those expectations were met here.

Used for PPI. Responsive, pleasant, thorough onsite inspection. Took plenty of time for the…read moreinspection, and explained all issues sound clearly. Excellent summary report produced. Recommend!

Z did an AMAZING job with a last minute pre-purchase inspection I needed for a car I was buying…read morefrom out of state. He went above and beyond to help me understand the condition of the vehicle. The report that came with the inspection was super easy to read and is something I can easily reference down the road. Can't recommend Grease Nomads enough!