I'm not going all the way down to a one-star review, but I have to say after a handful of times going here I will not be returning. I did have a couple of decent gel manicures here but they rush, my pedicure was less than thrilling, and my experience today confirmed that I will not be returning.
I was studying with a friend today and she asked me if I could recommend a nail salon nearby to go get a manicure. I recommended this place and decided to go with her. They were clearly busy with walk-ins but this time they were a bit unwelcoming at the door and seemed annoyed they were busy. They never once asked if we could come back later or asked if we could wait a little (which I would have been happy to do). I was a little embarrassed that they were some-what rude after I just brought a new customer through their doors.
I have thin nails, and I work as a health care professional so my nails take a beating from hand washing constantly. Because of these factors, I keep my nails fairly short and ask for an extra top coat to keep them durable enough to last 2 weeks. I have been to many, many nail salons and this request is always honored without an issue. It's what works for my nails. Today after getting rushed through a manicure with aggressive scraping and filing, I made my request nicely for the extra coat. The lady said "oh I remember last time you were in etc etc". Shortly after, her colleague (possible owner?) started speaking to her in their native language and they got louder and louder and every few sentences they would point at me and I would hear "two top coats". I sat there quietly but felt uncomfortable because it was evident to me they were talking about me. Incredibly rude and unprofessional, but I still sat there while my nails cured in the light. Then across 3 other clients the woman explained to me how the employee doing my nails failed to inform me that there is an extra $3 charge for an additional top coat, but it's not my fault so I won't be charged. I explained to her politely that I've been there several times and was never charged extra for an additional top coat, and have never been charged extra anywhere else either. She proceeded to explain to me that it was the employee's mistake but I wouldn't be charged next time. I was frustrated because it was inappropriate to discuss this with me in this manner across other clients. I'm not one to argue but I also don't appreciate being treated that way while I am paying for a service. She continued to tell me she wanted me to know for next time, so I assured her I would not be returning for another time and that I would go elsewhere (because $3 extra dollars for another coat of clear polish is just ridiculous), but I remained polite and calm. I then apologized to the woman doing my nails if my request got her in trouble. She told me she never heard of that before. So here are my thoughts:
1. You don't ever treat a customer in that way. Especially someone who is clearly trying to be respectful and patient. I was never rude and I don't expect them to be rude to me.
2. Your prices shouldn't be that unclear so much so that it took the 5th or 6th time for you to communicate it to me.
3. It was evident that a $3 upcharge was worthy of losing business, and losing an additional new customer that I brought with me. If business is that expendable to this place, they deserve a poor review.
4. They don't do a nice enough job here to justify their behavior. The manicures were okay at best.
Disappointed and on the search for a new local spot. read more