The wife and I were redoing our kitchen in July of 2014, and we chose Top King. I waited 10 months to review to see how well everything would hold up.
Well, there were some serious problems along the way. The pricing seemed fair, and we paid to have cabinets, countertops, handles, faucet, and sink installed. We worked with Keith who started off nice, until he and his installer (not the counter guy) were yelling at me in my own house. Here were the problems:
1. Paid for handles and installation. They called the night before delivery and told us they did not have the handles we paid for and we needed to get our own. By the time we received what we wanted, Keith and installer said I had to put them on myself, after I had paid for installation (the fee was returned to us...but really). This is most likely due to the other issues and they were just done with the project.
2. I met them prior to installation day. I asked if they had any question, they said no, so left to go to work. I came back and they placed a cabinet over the floor threshold§carpet between the dining and kitchen.
It looked terrible. No phone call asking me what we wanted, nothing. And we paid to have Keith come out and measure in our Kitchen that was already demo'd. No excuses, just laziness on this one. I had to argue for them to fix it, by lifting and leveling which they eventually agreed to do.
3. We paid for "self closing or soft closing" on all cabinets and drawers. Not all of the cabinets have them installed. About 5 in total that were missed.
4. I HAD TO REMIND THEM THEY NEEDED TO CLEAN UP!!! They left the "new" cabinets a mess with dust/debris and dirty handprints all over them. I had to ask them to at least vacuum the kitchen, and I wiped down the cabinets, and throw all of the boxes that the cabinets were brought in (that were left all over our living room floor).
5. THEY REFUSED TO SEAL MY COUNTERTOPS. I was told after they cut and installed the countertops that I NEEDED TO SEAL THEM. This was the first time I had heard anything about sealing, even though I like to countertop installer himself.
A family member referred TopKing to us and THEY GOT THEIRS SEALED but NOT US. Felt very biased. I purchased sealer and sealed the counter tops 2x with different brands myself and the granite still gets penetrated with moisture instead of beading up on the surface. Less than a year old and I'm considering when to get new one's because of a stain.
I TOLD KEITH I WOULD WRITE THIS REVIEW. HE ANGRILY TOOK PICTURES AND LEFT OUR HOUSE. I CALLED TO SPEAK TO THE OWNER SEVERAL TIMES, NO RETURNED PHONE CALL, NOTHING. I shouldn't have to argue to get something done right. I was not over demanding, if you pay someone for a service you expect them to do their best to keep the customer happy in a fair/reasonable manner. This was far from the case.
I felt threatened and intimidated in our own house. No apologies from the company about the way business was done. Unprofessional and NO I would not use or recommend again. Too much stress for all the money we paid in our agreed contract. read more