It was such a pleasure to deal with this company. I really love the toilet and was unhappy when its automated programming stopped working. One call and Rui in customer service solved the problem with patience and humor. Thank you. read more

Absolute terrible company. One star. Two weeks for a shower door and still waiting. Ordered a frameless sliding shower door on September 21. Two weeks later it's still sitting at "partially shipped" with a delivery estimate of October 5. No explanation of what partially shipped means, no tracking on the missing pieces, nothing. I've called 562-229-0088 repeatedly. Nobody picks up. Ever. This is for a hotel. That bathroom is out of service until the door goes in, which means a room I can't sell. Every day it sits in limbo costs me money. For comparison -- I ordered a shower door from a different manufacturer on Wayfair earlier this year and it showed up in three days. Three. Not fourteen and counting. This company is beyond terrible. read more

Bought a tub from Woodbridge but just note that they don't have a local repairer that will come out to diagnose or fix any issues. They only have over the phone service - so while responsive -are limited FYI Fortunately I found a great guy who can fix these jetted freestanding tubs for anyone who needs one: Excellent service and cover LA/OC/Inland Martin Soto 760-900-6743 read more

WoodBridge - Tub - Kitchen & Bath Near Me - Norwalk, California

We purchased a beautiful, and extensive, Jacuzzi tub and bidet on Feb. 24, 2026. I told the sales person that I would rent a pickup truck and come in the morning to pickup. The next day, I had a challenging conversation with one particular saleslady... although I was quite satisfied with the product I purchased and the salesman who sold it to me, this particular lady pushed me to the point of deciding to cancel the order! Fortunately, the manager, a fellow named Robert, got involved and went OVER AND ABOVE the call of duty to not only rectify the problem but had the products delivered in lightening speed! My advice, ... whenever you encounter a rough employee, don't hesitate to demand to speak to the manager!!! Great company. I will buy from them again!!! read more

Mayra assisted me in placing an order on a replacement part for my Smart Toilet. She was cordial and efficient. Thank you so much. read more

Great tub for the value! Really comfortable tub. Love the jets and the air bubbles! a customer service was great especially Willa C. She was super helpful! read more

I purchased a tub with jets with the glass door for showering as well smart thankless toilet. Not only i am super satisfied with both products. But when I had some questions, customer service was super responsive and answered all questions with details. I will definitely recommend this brand to anyone that is remodeling bathroom. Super happy! read more

Mayra was awesome. So refreshing when you call customer service and the person who picks up the phone genuinely wants to help. I've never left a review before. Ever. She deserves a minute of my time. read more

1. Bait-n-switch tactic used in pricing 2. Inspect product for damage. They will exchange damaged part but won't compensate for travel and time. read more

This is the second product I have ordered from Woodbridge. The quality has been excellent. This time I didn't check the carton after it was delivered. I waited 3 months to open the box that the shower pan came in because the contractor wasn't available to install it right away. The large stainless steel drain cover was missing . I was sure I would need either to buy another drain cover ( if it were even available) or buy the entire shower pan again at a cost of $500+. Instead I called customer support, spoke to Mayra who understood the situation and even though I was in the wrong for not checking sent a replacement cover the same day at no extra cost. That kind of service is priceless. I cannot rate this company highly enough. read more

WoodBridge - What the drain cover looks like. - Kitchen & Bath Near Me - Norwalk, California

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I am so impressed. We bought the tub from Amazon and had an issue with a missing part and Mayra was so helpful and got what we needed ASAP. Would definitely use Woodbridge again. read more

I have had the toilet for a few years. The self flushing stopped working. I sent them an email, they asked for follow up information and determined what the issue was. Sent me the part with very specific directions on how to replace it. Very easy process! Life is good! Thank you for your help. read more

I ordered a Woodbridge soaker tub and it was delivered, well packed, 2 weeks later. I unpacked it two months after receiving it and found that it was in perfect condition, however the hardware (drain and overflow outlet) were brushed gold. It was my fault, since I noticed that I mistakingly ordered the wrong colour. The rest of my bathroom is in brushed nickel. So I emailed Woodbridge at help@woodbridgetub.com (her name is Jasmine) and explained the issue. They sent me the brushed nickel hardware at no cost and I had it in a week! Great customer service and great products. I also have two Woodbridge toilets and a Woodbridge floor faucet. They are excellent! This will be my go-to company for bathroom product, for all my contract work. read more

We have purchased three Woodbridge toilets about 2 years ago and they are still working perfectly and are like new. Lots of people have complimented us on them and said it reminds them of a much more expensive toilet. There is a whole toilet showroom where you can sit on the porcelain thrones and test them out. See picture below. We picked them up from the Long Beach warehouse and the crew was very helpful with getting them into our car, although we had to wait a little bit. (Fitting 3 toilets into an SUV was a bit like a game of Tetris). The only problem after 2 years of use is one of the hinges broke, however Jasmine from the support team offered to replace the hinges. Now that's great service! read more

WoodBridge - Toilet showroom. - Kitchen & Bath Near Me - Norwalk, California

We have a minor leak and have requested a plumber that they can recommend. We have had two plumbers (we have found on our own) that said they had no idea how to fix a "smart bidet" We have emailed Woodbridge help to no avail. Our bidet is 5 years old. Not asking for a new toilet or compensation just a referral for a plumber with experience in this product. Jacob P has not helped us at all and it's been weeks that we have contacted him and he still cannot provide us with a referral. Loved the toilet until this. Jacob P has been absolutely no help at all and thats his job. Would love to tell Mr Huang the CEO of the company how inept their service/help department is. Will now have to purchase a toto toilet with a removable bidet top and that is too bad since that will be another $1500 for a toilet, hopefully it will be better than what we got with Woodbridge. read more

We ordered the frameless bath doors. Built with quality workmanship. Upon installing them one of the doors shattered. Mayra with customer service placed an order the next day to have a new one sent out. Great business to work with . Have one more bathroom to complete and will be ordering these again. read more

My husband purchased the Woodbridge B0950S model bidet toilet from Amazon for me as a birthday gift because I really liked the bidet attachment that we installed a few years prior. The B0950S was great when it worked properly with my only complaints being that it's harder to clean than a regular toilet and the shape is a little too elongated so paper and waste dropped in the front of the bowl will not always flush, but I still would have given it five stars. However, it started malfunctioning soon after the one-year warranty expired and has continuously gotten worse. First the nozzle started spraying right after the wash button is pressed instead of waiting until fully extended and does not stop until it retracts back inside the housing, which results in water squirting up your back and/or front. This also happens when the cleaning button is pressed so we get sprayed in the face if the lid isn't closed. Then the water heating feature gradually stopped working so we get cold water regardless of the temperature setting and the spraying time has been reduced to only a few seconds before the nozzle retracts. So now we only get a brief squirt of cold water that also sprays up our back if we're not sitting right. The cheap aftermarket bidet attachment that we moved to a different bathroom still works better than this despite being older but it can't be attached to the bidet toilet because of the shape. My husband contacted support numerous times but they always take forever to respond and have not been helpful when they did. They do not offer parts or instructions on how to fix the toilet and the last message said the only thing we can do now is purchase a new top, which costs over $500. That's a lot to pay when we don't know if it will solve the problems and we already paid $1500 for the toilet after tax plus electrical, plumbing, and drywall work. The amazon listing has now been changed to B0970S but several reviews indicate the same problems still exist. I also submitted this review on their website but looks like they do not approve negative reviews. read more

We purchased a Woodbridge bidet 3 1/2 years ago. The product has worked well and we really like it. Unfortunately, we went on vacation and our medicine cabinet fell on our bidet and broke the lid an the toilet seat. So we purchased a replacement one. It over the year seemed to discolor from the heating mechanism. I ended up contacting them and they were nice enough to send me a replacement, even though we were just out of the range of the year warranty. I do recommend this company as they seem to stand by their products. Mayra in customer service was the one that helped me and I recommend speaking with her. read more

We have 2 Smart Toilets B0931S. We have had them for over a year. Both toilets are still working great. One of the remotes stopped working for some reason but support shipped over a replacement right away. We love it! read more

I am having my home remodeled. I ordered one of their BJ300 bathtubs. It sat in the garage for a few months before anything was done with it. It was shipped with a multi layer protective film around it. It wasn't until a couple days after it got installed that I noticed that there was a crack in outer side of the tub. Since they left the film on while installing the tub, those installing it didn't notice. I contacted Woodbridge and explained the situation including some photos, and they agreed to send me replacement, after asking a couple follow up questions. I worked with Marya, on the issue. It is wonderful to see companies stand behind their products! read more

WoodBridge - Kitchen & Bath Near Me - Norwalk, California

The first tub came with a crack in the rim. I was disappointed and worried it would delay our project. Mayra with Customer service was amazing, and was able to get a replacement shipped out fast. It looks so good, and is exactly what I wanted! I am so thankful and appreciative that they stand behind their product. read more

WoodBridge - The first tub came with a crack in the rim. I was so bummed! But Mayra in Customer Service was amazing and sent a replacement quickly! - Kitchen & Bath Near Me - Norwalk, California

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I had my master bath shower redone a few years back and while looking for the shower a company called Woodbridge, which had the most beautiful shower doors. I did not know what to expect. After ordering it from Amazon not only are they made of top quality material it still looks as beautiful the day they were installed I had a slight problem with the rubber that Jasmine the customer service rep took care ofreight away and having the doors on for 4 years. their Customer service was spot on. Thank you, Jasmine for helping me with my issue and thank you for being such a professional company. read more

2 years ago, I bought and installed a Woodbridge B0980S for over $1500 ($1100 + labor & other materials). This toilet got the NonStop Flushing Issue recently. I contacted (email & call) the Customer Service & Technical Support of Woodbridge, I waited a few weeks but no response, until I called them again, they don't want to help at all, just told me to replace it and "generously" offer me a 15% discount for buy another junk. HAHAHA... such a great business model to boost revenue!!! read more

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My mother was remodeling her bathroom and bought a sliding shower door from Woodbridge online, upon install our handyman accidentally shattered the left side of the door. I reached out to customer service via email to see if they sold just that part or if I had to replace the entire item. Instead of telling me how much the part would cost to replace, Vera reconfirmed which part I needed and offered to ship it out. Nothing about an additional fee was ever brought up; they replaced the part entirely even though it wasn't their fault! I do want to note my first email about the issue took a couple of days to respond to but once Vera reached out it became a very quick fix. I truly appreciated the customer service I received during this stressful time! When we remodel more things around the house if Woodbridge supplies it, we will buy it. read more

First off the Woodbridge Smart Toilet (B-0930S) was super easy to buy from Wayfair. The reviews on Amazon are better than most - latest tech and quiet. I was concerned about spare parts so wrote about 5 emails asking about after-warranty parts availability. For some reason, they could not understand that you might need parts after 12 months 1- Mom sits on the seat and it cracks 2 - Seat motor breaks 3 - valve stops working. 4 - seal goes and floods the circuit board or worse your house.... I have phone 40 times and left messages.... The new toilet arrives tomorrow and I will be paying $75 to return it as I expect that at some point in the next little while this unit will break and I will not be able to get parts....and even if it breaks in the first 5 days I could be spending hours waiting or emailing or being driven crazy by a company that is making too much money and missing that whole point. DO NOT BUY FROM THEM ***************************** Looked them up on the Better Business Bureau... BBB Rating F Reasons for rating Failure to respond to 4 complaint(s) filed against business 5 complaint(s) filed against business read more

So my bathtub drain stopper did not work so I emailed WoodBridge, within a few days they emailed my back. I send in my order number from Home Depot and the picture of the drain that broke. I called to follow up and I explained to them what happen. Mayra P. Helped me out and send over a replacement part in a few days. I was out of warranty but my situation was different so she made an exception for me. read more

We bought 3 smart toilets from them. One of them had flushing issues after only 2 years of usage. We contacted the company, hoping they can send someone over for a repair service. The whole process took over a month. Long story short, they sent us a flushing valve replacement and instruction video. Now the toilet works again. Jacob from the support team is the one helping us the whole process. He has been very nice from the beginning. although I can tell his supervisors are not willing to help through the conversation, he was able to convince the manager to send us over a replacement part. We are really grateful for Jacob's help. read more

Jasmine was fabulous and went out of her way to assist me. Very impressed. This company definitely stands behind their products!

We have two of WoodBridge's bidet toilets and we couldn't be happier we chose this company. We're thrilled with their product and even more thrilled with their superb customer service. We have had a couple of minor issues where we've needed their help and they've gotten back to us super fast and shipped replacement parts and instructions in no time. When you're buying a smart toilet like this with so many amazing features there are bound to be the odd issue that needs attention and so when you are dealing with excellent customer service it really does give you confidence in the purchase. read more

We had a problem with one of our Woodbridge toilets and customer service sent us the part for it for free and we are able to fix it. Great customer service! read more

Purchased a tub from them, and upon opening the packaging we found a corner that has some cracks. I contacted them over 3 weeks ago, asking for a repair kit of the exact color, and found they do not have a kit and do not know what exact color. Di not really wanted to patch after spending over 600 dollars. They asked what I wanted to do under warranty, and I told them (Javier) i wanted to either get it repaired by a professional OR preferably replacing the tub. Thye told me they would get back with me, but have not had a response for over a week, and I keep reminding them by email and phone, but nothing!!! I have contactors coming to install flooring and other remodeling tasks. Very poor customer service. read more

We purchased a tub from here and the staff was extremely helpful with giving detailed instructions on how to receive our delivery. My mom also needed assistance with updating our order and the representative, Vera was very attentive and adjusted our order without causing delay in our delivery timeframe. Thank you for having amazing staff! -- Harris Family read more

We are renovating our master bathroom and fell in love with the Woodbridge free standing tubs. We were also looking at WoodBridge tub fillers and called for support. The team at WoodBridge was extremely helpful and easy to get through to for support. The Tub Filler didn't end up working out for us, but the customer support team assisted us with the return promptly. I highly recommend WoodBridge for your bathroom remodel. We are extremely pleased with the quality of the tub the prices are so much better than the other options we considered. We can't wait for our bathroom to be completed to relax in our beautiful new tub! read more

1) Their online, eMail Help Service gets 5 starts. Mayra of the Support Team went out of her way to assist me. She's one of the few positives I have about the company. 2) The telephone operator who answers the company's help number must be a Temp, with absolutely no regard to whether or not the company helps their clients. 3) The product itself, Woodbridge Electronic Washlet Toilet :B0950S/B0960S, gets a 4-1/2 Star review... after 2-1/2 years of use. 4) But why does it take 2-3 days for a product to ship out of the warehouse once payment is received and verified on PayPal? ?? This snail pace is unacceptable in today's digital age. Just don't expect very much from Customer Support/Services, unless you happen to stumble onto Mayra. read more

I cannot say enough positive about WoodBridge as a company I purchased a 67" free standing tub (B0010-B/N) in September 2023. We unpacked it and inspected as directed the day we received it. There was one last top edge wrap we left on as our install would not be till December. Everything looked perfect and we didn't give the top edge a second thought. Well, we really should have peeled every last bit of wrapping off as the installers discovered a cracked edge. I was crushed. The tub was beautiful and fit perfectly. I contacted WoodBridge customer service via email with pictures and my receipt. Anita from customer service replied back and was awesome. Full tub replacement. The tub is beautiful. Perfect size. The price was a bit more than we were looking to pay but less than many others. Knowing what I know now and how well customer service handled my replacement, I would buy again from WoodBridge. read more

WoodBridge - B0010-B/N 67" acrylic freestanding tub. - Kitchen & Bath Near Me - Norwalk, California

The products they sell are amazing quality. I've purchased multiple things from them and it's still in great condition. Their prices are reasonable for the quality you are getting. Customer service is great as well. read more

Excellent service by Mayra! I purchased our bidet two years ago with a defective braided supply line and was replaced immediately by Vera T., another customer service rep. Mayra's kind consideration of replacing the bidet remote control and Vera's prompt reply exceeded my expectation. read more

Torn between a 4 and 5 rating. The bidet toilet product works well, but the manual - at least the one we have - leaves a lot of questions. A clear diagram of all the buttons and controls would help, with numbers associated so that they were referred by number in the instructions. On the other hand, the autoflush feature somehow got turned off and Urith helped us to reset that. There was reference to a more comprehensive version of the manual which I have asked be sent. I'll close by repeating: the product has worked well for us, was fairly priced, and support was there when we needed it. Now that I read my own review it seems like it rounds off to five stars. read more

We purchased a smart toilet. After installation, the plumber noticed there were two cracks under the seat by 2 screws. We immediately asked for a replacement. We only got a part replacement, which took several months to receive. Now we have to call the plumber back to hopefully install the part and have everything work again ( plus pay additional service charge.).. I think they should've replaced the whole Toilet. I love all the bells and whistles-heated seat, warm water washing, warm air drying. It does open when you approach, but it does take a while for the toilet lid to close after you leave (about a minute and a half) which the videos all show immediately. I would've loved this toilet and given it a five star, except for the damage and having to pay twice for a plumber. read more

I can't give 4 stars due to the lack of customer service at Woodbridge. The bathtub itself is beautiful and reasonably priced. We shopped several different bathtub options for our master, this one made the cut. Apparently Home Depot has a weird contract with Woodbridge that requires consumers to be held to getting help through Home Depot. My contractor ordered the wrong color overflow and I simply needed to get it changed out. Thinking it would be best for all involved (Home Depot, Woodbridge and myself) to have the overflow exchanged versus returning the whole bathtub to Home Depot and having a new one sent, I figured best to call Woodbridge to swap out. Oh my word, what a frustrating process this was. No one answers the phone and leaving voicemails is pointless as you won't get a call back. I sent emails, which did get a response but took days of back and forth emails. Someone finally called me to tell me about the contract issue with Home depot which would have been super great to know day one. Woodbridge finally agree to swap out the piece I needed but only if I have a review. Summary: if you have an issue, go back to the place you bought the tub from. read more

WoodBridge - Bathtub - Kitchen & Bath Near Me - Norwalk, California

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