I have worked with Bob and his team for 20 years. When we first bought our house, Bob got our chimney in shipshape. No problems since, just regular cleaning every year. read more

Very professional. friendly service. cleaned our chimney and gave us good advice for maintenance

Horrendous service. Outrageously overpriced. Had them come to my house to seal the flu and fill in a gap in the firebox. The flu was not ever weaker, had someone else come in and complete the job. Also made a mess in my fireplace. Cement was all over the place. Wouldn't recommend them to anyone. Also gave me a quote for a "necessary" chimney liner at between $5-10000. Additional contractor who completed the flu job (for free). Said that the price of the liner quoted was double what it should be and that it was a completely unnecessary job. Go with ANYONE ELSE. UPDATE 2/5/19: the company private messaged me to say they keep records and that this work was not done. I followed up, with my detailed outlook calendar open and gave him the 3 dates they were here. He apologized and said it was showing up that the work had been done. I explained the issue. He stated "refunds are not something we do." AGAIN: GO WITH ANYONE ELSE. Scam artists. read more

Called this company to get a price on a chimney liner which I was told they could do. Charged me $375 to tell me what work needs to be done: a chimney liner which I already knew! Then tells me they'll get me an estimate from the company who does liners so they don't do liners. I'm sure this company does great chimney cleanings but they don't do everything they'll lead you to believe! PS: I never received the liner estimate I was promised! read more

This man runs a tight ship! If you want it done right, you have to get this guy. Set up, job and clean up are all smoothly executed with respect for your home. They go the extra step. They know the work. read more

We've lived in our house for 15 years and had several chimney cleaning services, including one bozo who left his brush in our chimney. Bob and TH&T came highly recommended and lived up their reputation. They are on time; do a great job for a fair price; and offer sensible safety advice, including showing me how to build a great fire in my narrow Victorian-era fireboxes. We've used Bob for several years now and will continue to do so. read more

I've worked with Bob of Top Hat and Tails for the last two years and have always been happy with his professionalism and friendliness. I'm always weary of hiring someone to clean my chimney since it's stuff I can't really see and I have to rely on the professional to tell me what the problem is. Bob has always been spot on, trustworthy and gone out of his way to help us solve issues with our chimney. This past summer, he spent a good deal of time and effort trying to help us determine why our home smelled like we had just had a fire in the fireplace and went out of his way to help us solve the problem. Each time we have worked with him, he has provided us with knowledge and insight about what he's done and how to best maintain our chimney. read more

Bob, of Top Hat & Tails, was the second chimney sweep I had visit my home to provide estimates for fixing my chimney. The first chimney sweep who came wanted to do unnecessary major construction to the chimney ... and couldn't explain why the repairs were needed. I found Bob listed in the NJ Chimney Sweep Guild. And unlike the first chimney sweep, Bob did NOT think repairs were necessary and was able to explain the source of my problems. He explained that chimneys in the area had been built generally in 2 different sizes, the larger 8x16 and the 8x8. He said he had a fireplace of the same small size as mine, an 8x8. He explained that I didn't need to fix or replace anything, but that the fireplace and flu were simply smaller and needed more attention to preparing the fire and priming the chimney with a lit newspaper. Bob was professional, was very friendly and knowledgeable, about wood stoves, inserts, fireplace improvements, sources of wood, etc, He sat with me a while to answer questions, and convinced me that when I really *do* need help, I'll trust his expertise. read more

Bob and his co worker did a great job sweeping the chimney and fixing our chimney cap. He even went the extra step to fix one of my gutters, He was very knowledgeable and took the time to inform me of the overall condition of my chimney and what to do to keep it safely maintained. He was honest with his pricing and did try to sell me on products I didn't need. My family has found there chimney company. Great work Top Hat & Tails !!! read more

This is my second ever yelp review. If I could give zero stars...Bob of top hat & tails seemed like a nice guy. After arriving 1/2 hour after specified time, and then for another 30 minutes I had to help him fix his equipment, I was called away to a previously scheduled appointment. I thought he would just clean the chimney and go, so I left my wife a check to pay for it. Bob's price quote was 195 USD to clean and inspect the chimney. I was in my home office and heard footsteps on my roof for about 7 minutes. After I had finished my appointment, I came downstairs and asked my wife how it went, she looked at me perplexed and said "he charged us 400 USD!" I looked at bill and the extra 200 USD was for "cut ivy" . I don't know about you, but when someone doubles his rate for services, doesn't he check with client before doing work? There is a price for doing this, but at the egregious level he charged me, had I known that, I would not have had the work done. Messages left for good old Bob have gone unreturned. Hire this joker at your own risk. read more