Good afternoon, Jason,
I think you were the person I spoke to briefly today about a new car fab I was trying to get. This was my 4th time coming to your store.
The first time was to put in an order for my fab.
The second time was to come in and have the key made, but your machine wasn't working. Anna said was going to have the machine serviced and asked me to come back the following week.
The third time we came back (Anna wasn't in that day). Another associate, an older gentleman, helped us. He took our key and handed it to another associate to try and get the fab made. It turns out the machine needed maintenance...again. We were asked to come back the follow week.
That leads us to today when we came back to try...again. Anna and the associate helping her said they couldn't scan our key. Just like the 2 times before. Honestly, I don't think your key machine was ever serviced. We never received any phone calls saying one way or another, even though we were promised some kind of contact. I was the one constantly reaching out to your team.
Jason, your team dropped the ball, and it really didn't seem to bother them. You mentioned today that you think the machines broken and you'd make things right, so I'm listening.
I appreciate your time and look forward to hearing from you.
Best,
Lorne read more