I have had repairs done at totally Tools several times.everyone is extremely knowledgeable and…read morefriendly even if you have a question Mark will answer it for you or any of his employees. I just had a set of snowblower tires put on Everything was done perfectly and they took the time to explain exactly what needed to be done to get them on correctly. they were fast and very fair with their pricing i highly recommend using their service.

Awesome experience. My riding lawnmower stopped working the other day. Called Totally Tools…read morebecause of previous service I was satisfied with. They picked up my lawnmower on a Sunday and returned it to me fixed in less then 24 hours. That is absolutely amazing. I also appreciated that they called me to quote me a price for repairs to get my approval before performing any work. Pick up and drop off service available. Pricing was very fair. This has been my second experience with Totally Tools and I have been thoroughly impressed. Any small engine repairs needed this is the place to go.

This is the worst place that you can do business. All the workers at the desk have the same…read moreignorant attitude and they treat their customers like shit. I've only go here under desperation and regret every time I do.

Extremely knowledgeable and friendly. They promise customer service and fully deliver. The size and…read morescope of their operation is huge but they seem to keep it flowing very well. The experience of the people at the front counter allowed them to answer all my questions. Every one I dealt with was friendly and helpful

Always my place to go for various bolts and parts for my projects. Staff is very helpful.read more

Hector's was, apparently, the first of the gang with a gun in his hand, and the first to do time…read more And if you want hardware, I will show you some hardware. What do you mean, you're already hard? Where? I had to fix my porch door, and this place were extremely helpful! Not the cheapest prices in the world, but then nothing is these days. They were reasonably and friendly and I don't really have any negatives whatsoever. Since that job (which was in September), I've recommended Hector's to two or three different people. If you have any home improvement type stuff to do, as much as Home Depot and Loews get all the press, Hector's is my tip for your best bet.

I know. What's a girl like me doing in a place like this you ask. Since I'm not the handiest girl…read morearound you don't often find me in a hardware store. However I have found myself here twice in the past week. The first time was to try to find pruners that can be used standing. While we were not able to find those, sadly, the owner (I think) and his employee went out of their way to see how they could help me. Then, a few days later, I find myself on a mission to find a certain kind of plant food. I had already checked at Home Depot while buying bird seed, but they had not had it come in for over a year and were not sure when it was coming in. I called Walmart, Loews, and two garden stores in the area too. They did not have any in stock either. On a whim I stopped in here again, asked the employee if they had it, he took me to the aisle and there it was!! I scooped up the two boxes they had. This store looks small from the outside, but it is quite large once inside. It is next to and connected to the Schuele Paint Store, more or else on the corner of Summer and Main. Rather than travel to the suburbs, I will go here first now, they are helpful, pleasant, local and easy to get to.

This is probably the smallest Ace in the area. Room to move is limited and the aisles are narrow…read more It is my place to go to when I need a little advice for my handy work. The people are friendly and know what they are talking about. Their expertise is great.

If possible, deal with the Orchard Park office for quotes and customer service. The one in NT is…read morefine if you avoid the woman at the counter. From the first hello, she is just awful. How in the world do you have her dealing with customers? Throw her in the back to create quotes and invoices and put someone with people skills in the front. Other than that, we had great luck with getting all of our siding supplies in stock. Pricing was better than Lowes and Home Depot by a lot.

Did a DIY soffit and siding job on my home. Never did this before so I had some concerns about how…read moreto do the job correctly. Fortunately, I stopped at Miris and because of their low prices decided to get the materials from them. I have been in industrial sales, and I think I was Miris' customer from hell with all the questions I had and the time I took from their counter people. Their people are great, very knowledgeable and patient, they answered all my questions and gave me some tips that saved me a few bucks and aggravation. Delivery was right on time including the custom gutters I needed and the quality was great. I am a customer for life. Noticing that Yelp seems to only recommend the reviews of the crybabies like Marissa M who, for some reason, thinks $1700 is more than $2500. I doubt anyone will see this.

I have always been a fan of small local stores and a loyal customer of Hectors since they were on…read morePayne Ave in North Tonawanda. I understand there is a salt shortage and they are trying to be fair... After 3 phone calls about a shipment they were receiving today, I was told to call back and talk to the manager. I work up the street from this location and asked for 1 bag to be set aside for me to be picked up on my lunch and was told "no that's not fair to everyone else"... The bag was for my 93yr old father, to keep his walkway clear when I take him to Roswell... I will never spend a penny in any of these stores again! Totally ridiculous!

Stopped in for a set of keys to be made for our house. The staff were friendly and helpful. We…read moretalked about the Super Bowl and who might win. My cost was under $7.00 but I got the fancy keys. Place was organized and clean. I try to go there before chain stores because it's in my neighborhood.

I've been in several times looking for house-related things and so far they have had almost…read moreeverything I need. There is basically no signage and it can be hard to figure out where things are, but just ask and the guy at the counter knows where everything is. The staff has been super helpful every time I go in. Maybe a bit over-watchful but honestly I can't blame them for that. There are no lines in the small parking lot and it is not super clear where to park. Maybe anywhere is fine? The aisles are very tight and a bit claustrophobic. This isn't a place where you go and wander around to look at everything and find inspiration... it is a place where you need a thing, then you go and buy that thing and go back home to finish the repairs or project. Gardening stuff, plumbing repairs, painting supplies, butane for lighters, autumn mums, if you need it for your home they probably have it tucked away someplace. Prices are reasonable. Plus it's great to have a local place to buy stuff instead of giving money to the big box stores.

Been there for 90 years on Tonawanda Street you can find really hard to find stuff for your old…read morehome in the neighborhood. Service is kind of unfriendly and guarded, but I guess that's part of the course in Trump's America. Prices were on par with what it should be.

Purchased a Regal Railing system here for self install. Had a few component issues but Len-Co was…read morevery customer satisfaction oriented and resolved my original issue with the utmost concern and attention to customer satisfaction. It's quite reassuring that businesses still operate in such a manner. Thank you all for your quick attention! the rail system is beautiful and have had many compliments after only four days. FIVE STARS!

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