Very disappointed, my family has been visiting Little Squam Lake for years. And Cottage place for…read moreyears. Cottage Place has new owners this year. Had made deposits on two weekends, in January and I gave proper notice to cancel at least 10 days in advance on one weekend rental and at least 8 days on the other weekend rental. The policy of the rental deposit is if they able to re-book, they refund you your deposit back. The policy on website rental is, a minimum rental of 2 nights must be booked on Sat/Sun nights, or Sun/Mon nights in advance. They split up my rental bookings when they booked it both times(in other words, they rented Saturdays singly, and both Sunday nights, or Sunday and Monday nights were left out there singly alone). So, the rentals that they put out, were not the same rentals, as when I rented them. Hey, they are the owners, they can do what they want, but to rent for part of my rental period, and keep all of my deposit, just seems crappy. They then have refused to return any portion of either of my deposits. I have proof for both. Poor business practices in my opinion. I called and emailed multiple times, to inquire about why my two deposits had not been returned after they had re-booked, albeit under different rules, that they created. I spoke to the new property manager, they did not know what to say, or how to address my questions. They had to talk to the new owners. Never got back to me.
So, in essence, BEWARE, if you have to cancel due to illness. Your deposit won't be returned or put on a future date.
This is not like the previous owners, who were some very special people, very flexible people, who cared about their clients, and families, who made relationships that lasted a lifetime. Who wanted people to return to their cabins year after year. These new owners care about the almighty dollar bill. That's okay. I won't be going back.