We really enjoyed visiting Tony Roma's in different locations, various states, and now another country. I felt the size and taste of certain foods changed gradually for worse over time. Lost its magical touch with quality of food and customer service.
The World-Famous Onion Loaf wasn't thoroughly coated in the breading, tasted a little more oily, and TR's Original BBQ Sauce is replaced with a creamy and spicy aioli sauce. Doesn't taste the same.
The cole slaw was too crunchy and wasn't soaked long enough.
St. Louis ribs were tasty and fries tasted yummy!
Our Server initially did well in the beginning, made a mistake and brought out fries and cole slaw instead of double cole slaw. She apologized for the error and brought double cole slaw to our table. We thanked her and also accepted her apology.
Afterwards, service went downhill. Our Server wasn't around when we needed refills or our check. We had to ask another staff, the hostess, to help. Finally, our Server showed up at the end when we're done.
Pros are the ambiance appears upscale, free parking, huge location, able to accommodate larger parties, and close proximity to West Edmonton Mall. read more