Have been to Lisa a couple of times now and both times were hands down the best massage I have ever…read moregotten! She is so talented and really loosens up my tight neck and back.

I booked a massage for my wife for Valentine's Day. My wife had an AMAZING experience. She said…read morethat Lisa did a great job and it was one of the best massages she has had. Overall a really good experience and she will be back as a returning customer!

INCREDIBLE massage. I wish I lived here so I could see Heather weekly! Heather is, by far, the best…read moremassage therapist I've ever had. She is a healer, and uses every moment of the massage for the client's benefit. She in intuitive and uses just enough pressure to stretch, release and work the muscles, without leaving me hurting. After her massage I feel fantastic -- mind, body and spirit! This practice is conveniently located, caters to a peaceful experience (including a croaking frog nearby!) and filled with professionals who go the "extra mile" in caring for clients.

I have a new massage therapist now. I was really hesitant at first because I'm picky about certain…read morethings during massage. I've seen Leslie I think 2 or 3 times now and she does amazing work. I can tolerate a lot of pressure and she hits it right on the spot. She can feel the spots that are tight and works on them gently, but enough to loosen the muscle. She also always makes sure that pressure is okay and that it's not hurting me. I also enjoy talking with her. Sometimes I like my massages quiet but most of the time I like to talk. She's great to talk to and it's it awkward. One of my favorite parts is she has me take a deep breath in at the end which is great because I always forget to breathe in this way so it forces me to really relax. I'm so happy and lucky that I found my next massage therapist.

Making plans to come into town for a graduation ceremony and the ladies in our group decided we…read morewanted to get massages. A couple of weeks ahead, I called all over the area looking for a spa that could accommodate several appointment times near each other. Massage Envy could accommodate us so yea. If you haven't been to Massage Envy, the introductory price is lower than follow up services. Even if the service is other than a massage. You get a discount 'trial' which is nice. If you get monthly massages, they have a membership that costs the same as the introductory price. We arrived fifteen minutes early for our appointments, were greeted immediately upon arrival by reception and given tablets to fill complete a brief medical history and what type of massage we are expecting. She also explained everything to us and assured us we are in charge so if we want more pressure, or less, or don't touch my feet, etc., that we only need to say the word and it would be accomplished. It's our massage. I have to say everyone of us wanted something different and everyone of us was super happy with the results. Our pregnant friend was absolutely thrilled with her pregnancy massage. Her masseuse was well trained, very personable and super sweet! Another in our party wanted the knots to go, but told them 'not to leave bruises' and she got what she requested. Me on the other hand, I wanted those pesky knots *gone*! I had gotten a massage a few weeks before and the knots remained. I asked her to do what needed to be done and by god, she got them out! Was it comfortable? Not always. Most of the time, but I had a couple in my back that were just determined not to move. She used several techniques and she got rid of them. I did bruise, but I knew in the moment I would bruise and I was happy with that as long as the knots were gone. And to be clear, I have been experiencing head/neck/shoulder pain for months. After my massage here, the headaches are gone. I call that a win! The bruising is temporary and as I could have told her to stop, that's on me. She did as requested and I am very happy to no long have those things causing constant pain. The facility is very clean. Reception is bright and sunny. The back area is dimly lit and we waited in a small waiting area in the back which helped us to wind down. We spoke with our masseuse prior to disrobing to be sure they understood what our needs were and the massage was 50 minutes as advertised. A couple of gender neutral restrooms are in the back area to use before your appointment if needed. The cost of a monthly membership is quite reasonable for those of us who try to get a massage monthly. If I lived nearby I would definitely be comfortable making this my 'go to' massage spot based on price, staff and facilities. Thanks Massage Envy for being a part of our 'girls day'!

I am visiting from out of town and having a lot of upper back pain. I specifically scheduled a deep…read moretissue massage with emphasis over that area. She immediately told me while on the table that she didn't do deep massages, so what I got was a Swedish massage with a back rub. I also paid extra for hot and cold therapy, which I did not receive. Would not recommend going here.

I would highly recommend Ken and Cherry at Customized Massage to anyone! My mom originally…read moreintroduced me to them, and my wife and I have been going ever since. They're both amazing at what they do and always make you feel comfortable and well taken care of. Every massage is personalized to what you need that day, and we always leave feeling so much better. We're really glad my mom introduced us to Customized Massage and would absolutely recommend Ken and Cherry to anyone looking for a great massage!

Love this place! I've gotten massages for both my mother in law here and really enjoy it every…read moretime. The location is easy to find right in Kent and close by my home in Renton. The prices are also reasonable given changes to price increases

Great care personalized to your needs. I went when I had neck and back issues and received…read moremassages. Some of my clients went for physical therapy and was also happy.

I recently had experience with their physical therapy services over the past few months due to some…read moresubstantial ankle and heel issues, both pre and post surgical. I gained more knowledge about my ankle / heel from them than I did my own doctors. The appointments, while tough, certainly did benefit me. They are also extremely helpful in also providing you exercises for home and even some that I could do while I work. Love the overall atmosphere and contrary to the fellow below, I have noticed teenagers and younger people just as much as older individuals. It's an extremely diverse community among both the clients and the staff.

First time at this place and my husband and my massage was one of the best one we have ever had…read more Mary has the perfect touch, not to hard or to soft. Will be back to see her! Thank you Mary

I hadn't been here in a couple of years, and now I remember why…read more When I booked my appointment, I specifically requested a deep tissue massage when I called, confirmed it again when I checked in, and reiterated it when my therapist came into the room. Unfortunately, what I received was nowhere close to deep tissue--it wasn't even firm pressure. To make matters worse, my 90-minute appointment was cut short. During the session, the therapist repeatedly found reasons to step away. In total, he was out of the room or away from providing treatment for approximately 11 minutes. After the first 60 minutes, I was asked to get up and move to a different room for the final 30-minute foot massage. While I was waiting, the therapist spent time cleaning hot stones and remaking the massage table. Those tasks should be completed between clients--not during a client's paid treatment time. Service should be continuous throughout the scheduled appointment, and 11 minutes of non-treatment time is simply unacceptable. The foot massage itself was especially disappointing and felt like an afterthought. I tried communicating my preferences and even offered feedback on the pressure and technique during the session. As a licensed massage therapist myself, I understand the physical demands of this profession and appreciate the effort that quality bodywork requires. Unfortunately, this session lacked both the pressure and the intentional therapeutic work I specifically requested. Despite my attempts to communicate, my requests were ignored. It feels like they simply tell clients what they want to hear to get them in the door instead of delivering the service they promise. The massage was a complete waste of my time and money. Even though the price was inexpensive, it still wasn't worth it. To top it all off, my credit card was charged three times, and now I have to drive back just to get the billing corrected. This place used to be much better, but it has become incredibly disappointing. I would not recommend it.

Andrea makes you feel comfortable and relaxed. She creates an environment where you feel relaxed…read moreand energized at the same time. With her years of experience you can't help but walk out feeling empowered and confident. If you want to take your fitness and body seriously, give her a call.

Andrea has a wealth of knowledge in several healing modalities, which makes her a great resource…read morefor whatever your needs are. She's professional, caring, and very intuitive. Shes my go-to when I need support for my health.

A friend referred me to this place last year for my accident. They are very responsive to calls and…read morerequests for appointments. They seem to be able to accommodate appointments in a timely manner as well- you don't have to wait weeks to be seen. The staff here seem friendly and communicative upon phone conversations and first visit with my partner after his recent accident. They offer a full exam including X-rays to determine the proper need and level of care. Great first impression. I'd recommend to anyone.

From my boyfriend and I's very first visit, they made us feel so welcomed. All staff were very kind…read moreand made sure we were acknowledged the second we walked in. Doctor was super friendly and very knowledgeable by asking all the right questions to ensure he understood the pain we felt and where at the time. Not only did he ask questions he made sure to answer all the questions we had at every visit until we no longer needed care. Coming to the chiropractor was new for us considering it was the first (hopefully last) car accident we had been in and the entire process was smooth and went by quick! Finding a good chiropractor was not easy but this was closest to home and I would recommend this office to anyone in the Kent area. Thanks again Doctor!

Michael was great. It.was my wife and I anniversary so we decided to get massages but could only…read morebook 1 for the day but when we got there he took us both even though his hands would suffer for it. The massage itself was great. My entire body is very sore like I'm made up of 1 gigantic bruise so I was expecting it to be a really painful massage. In a few areas it was but over all it was far less painful than I imagined. I had no pain afterwards though. The guy either has magic fingers or is just THAT skilled. I got this massage 3 days ago and have for the first time in literal years slept through the entire night without waking up. We conversed throughout the entire massage. I'm sure some people may want to sit in quiet but not me. TLDR; Best of the best masseuse. Highly recommend. He's very interactive with his clients which I enjoy.

I read the great reviews and decided to book a couple's massage for my husband and myself. It was…read morethe first time in months that we able to arrange for someone else to help with our kids. I got him all pumped up for this and when we got there? The gentleman was totally confused at why we were there. He explained that he didn't read the booking and wasn't able to do a couples massage since he had someone right after the appointment. It might be the best massage on earth but we won't ever know because they use a booking app that they don't read. Will definitely go elsewhere in the future. Super unprofessional and the reaction by the massage therapist was really flippant like it didn't matter. This was going to be my husband's father's day treat since we spent the actual weeks around father's day in the hospital with our daughter so this was just a huge bummer.