Outstanding! The massage therapist is excellent. The perfect amount of pressure. I highly recommend.

Love this place! I've gotten massages for both my mother in law here and really enjoy it every time. The location is easy to find right in Kent and close by my home in Renton. The prices are also reasonable given changes to price increases read more

First off 5 starts is not enough for the experience I get every time I have come in for my massage. The space is clean and the atmosphere is calm. For someone who has chronic pain and to better than when I got there says so much. Booking is extremely easy and the quality of care is 10 fold. I'll definitely be back. read more

Flew in from California for this massage with my Fiancé (Seattle native)! I was so excited for these anniversary massages, given they don't offer couples massage, but this wonderful team was able to accommodate both of us at the same time (moving other appointments to get me in). I was handled by Cherry and my Fiancé was in care with Sydney. Both of these ladies were spot on with both of us. We have previous injuries and many knots. We both walked out so refreshed and feeling wonderful. They were so welcoming as we entered and the ambiance just had set a relaxing mood, ready to just be stress free after the massage. I can not wait to come back once I move! read more

Purchased the 120m Introductory Special and would highly recommend it. It was the last slot of the day, but service was still excellent and paid special attention to the problem areas in my neck and shoulders. read more

I have been coming to Customized Massage to see Trinae regularly and let me tell you, she is THE best massage therapist that I've ever experienced. She is able to dig in deep, yet her soft hands and slow movements are so relaxing that it makes you want to just melt into the heated table. Trinae sets a standard that not many massage therapists can meet and you will find yourself disappointed with others after coming here read more

Just had a great therapeutic massage to tackle my stiff neck pain and tightness that's limited it's range of motion turning to the right. Great thing about this place is they actually do customize and tailor the massage to target your trouble spots instead of having a set routine and not deviating from it. I had some wicked knots on both sides of my traps which my masseuse Coung kneaded and alleviated the majority of the pain in my neck. He of course tailored the pressure to my comfort and I appreciated heavy hands to knead my trouble spots, which i tolerated just fine. All in all, I think I'll be visiting this place again read more

TRINAE is a must see!! I have been getting massages for many years due to shoulder and neck injury. I've experienced all different kinds of massage therapists and styles. I've been seeing TRINAE for a little less than a year now and she has really listen and learned my body. She is knowledgeable about how the muscles work and just what my body needs to relax. Since I've been seeing her I've seen major improvements. I recommend anyone to her, especially someone that likes deep tissue. She is one of the strongest and most precious massage therapist I've seen in awhile. Trinae thank you for taking pride in your work! I look forward to every visit! Koren Bailey read more

I found customized massage on yelp and realized this place was only 2 minutes away from where I lived. I booked an appointment with Cara and it was absolutely amazing!!!! I booked another appointment on the spot and made appointments for both of my parents as well! Love the ambience of the place. Overall, it's just a very relaxing environment. Will definitely be coming back here on a regular basis!! read more

I had my first prenatal massage here at 33 weeks pregnant and Trinae did not disappoint! I've been having sciatica pain and shared this with her. She did a wonderful job of focusing on that area and I walked out feeling like a different person! She is very professional, fun to chat with, and gave me an amazing massage. I highly recommend coming here and I have already booked my next appointment with her! read more

I've been coming here since 2019 and I cannot believe I've neglected leaving a review for so long! The space is lovely and soothing, but more than anything Sydney is a top notch massage therapist! I've had a lot of massages over the years (I even was a massage therapist for 4 years), and Sydney blows them all out of the water. She has a calming presence and her massages are somehow incredibly effective at working out the knots and relaxing at the same time. Between working a desk job and weight lifting 5 days/week my body can sometimes be in rough shape, but Sydney always knows how to set me right again. 10/10 from me! read more

I rarely give five stars but I have been here twice and have my third appointment tomorrow and cannot wait. I have seen Sydney and Trinea and both are incredibly good. I came in due to pain and needed relief due to specific pain and both did exactly that. I have a massage membership at another place that I will now be canceling and will be switching over to here. read more

I have been seeing Trinae for about 8 months for deep massage on my neck and back. She not only made my neck better, but keeps my back in good shape because of her extensive knowledge of stretch therapy. The environment is not only quiet and relaxing, but all the staff are very professional and friendly! They also have great prices and you can get discounts for scheduling for the next appointment or for just being a regular client. I like how they customize your experience and base their prices on what you want. So if you only want your back and don't care for any extras it's a little less. They also have flexible hours into the evenings. I could go do the stretches myself, but why not spoil yourself a little with some self care in a positive environment! read more

Aside from the obviously warm and inviting ambiance.. I've got to say that Cherry is MAGIC! If you can get an appointment with her, don't wait on it. 5 out of 5 across the board for ambiance, cleanliness, customer service, massage, online booking Happy Relaxation! read more

So many great things to say about this place! First, I have been seeing Cherry for the past 9 months, usually 2-4 times per month (I really enjoy massage!). She is so good at what she does! The first time I saw her I explained my expectations (pressure, areas of focus, etc.) and she has always been consistent. I have no idea how she remembers all the details, but she does. I have always suffered from headaches and migraines; with regular visits to Cherry, I rarely experience them anymore. As a bonus, she's incredibly kind and friendly, but doesn't talk during massage which let's me RELAX! Second, the new location is clean and welcoming. The rooms are quiet and beds are comfortable. Last but not least, the prices are very reasonable. Given the level of expertise and the environment, Customized Massage is a great value. read more

I've been a client of the proprietor of Customized Massage for several years now, and in my experience they are the best in Seattle (my wife loves massage, so we've tried many all over the Seattle area and abroad). They've just recently opened premises and are less expensive than any other message therapists we've visited, beating even the subscription prices of corporate massage like Massage Envy. The therapist is very strong and experienced and obviously has a passion for this work. She is capable deep tissue beyond my pain threshold if required. I was extremely impressed when I brought some instructions from my chiropractor, which to me looked like gibberish medical language, and she knew exactly which areas he was referring to. The atmosphere at the establishment is very warm, inviting, and extremely clean. You'll be well taken care of here. read more

It's been way too long since I've had a full body massage and I decided to try this place because of the reviews. Made my appointment with Cherry and was not disappointed. It's a small, clean establishment and I like the decor. The knots in my shoulders, while permanent residents, grew over the last two years and it was time they were taken care of. The massage was relaxing - think I may have fallen asleep once or twice. Thought the price was very reasonable - better than paying higher rates at hotel spas - and I am looking forward to my next appointment. read more

Cara was a great masseuse! Their introductory deal for your first massage is a steal and I will definitely be back even at regular price because the whole experience was very relaxing and low key. read more

Had a great experience here using a last minute online booking. The massage was top-notch and not rushed despite getting booked online. I received a solid 60 minutes and by staff who knew what they were doing. The room was clean, quiet, and properly prepared. Worthy of your money to get a good massage. read more

Had another stellar experience here. Not only did Trinae give me an amazing massage, Customized is also doing a great job of creating a safe and clean environment during covid. Trinae was seriously awesome! read more

I have absolutely nothing but praises for Trinae! I am new to the area and after I read the reviews about this place I had to see for myself. Trinae worked on my problem areas and she did to me what no other masseuse has ever done. I left feeling so relaxed and rejuvenated. I already booked my next appointment with her. Oh and booking your next appointment on the same day gets you $10 off which is a great deal! Definitely going to be a regular here. read more

Love love love this place. I carry a lot of tension in my shoulders and neck, with that being said I get a lot of tension headaches and decided that I'd go in for a massage to get all the knots and tension rubbed out. I decided to set a massage up with Sydney and loved every second of it. I asked if she'd concentrate on my shoulders and neck and she got the knots out, left me feeling refreshed after she was done. I set up another appointment for a few weeks out and cannot wait to go back. 100% recommend this place and Sydney read more

Professional, calm, clean, and relaxing environment. The massage therapists here are amazingly intuitive. There were areas that were massaged that I knew were tight and didn't think were humanly possible to lose up. If I could afford it, I would come here every day. read more

I forgot just how amazing you this place is! Cherry is so amazing! I usually talk through all my messages but hers are so relaxing and good that you just relax right away. I asked for deeper pressure and she did just that. I was able to go back home a refreshed mom! This will for sure be a monthly thing!! read more

I've been going to Cherry for a couple of appointments now and I'm 100% sure I'm satisfied with her! My mom highly recommended Cherry and I have been looking for someone too! Cherry makes sure my target areas are taken cared of and she's super sweet! read more

Myself and my fiance has both seen Cherry twice now. She is very easy to be comfortable around and is open to any areas you would like more focus on. Ive always had the full body. She applies just the right amount of pressure. and is nice that when you set up your following appointment, you get a little discount as a returning customer. And everytime you check in, you get free aromatherapy. i have my next one set up and cant wait :) read more

I found this place through a friend because she knows how much I love getting massages. I booked Cherry through her online bio and years of experience. I have been to enough massages to know who is gimmick, charges a lot for the 'ambience', etc. but I was still skeptical. After the session, all I can say is "WOW!!" I asked for firm and she really went at it!! Cherry is the best masseuse I have so far. She really listened to what I need and areas for my focus. Her pressure is really on point, at some area it was a little more pain then I would like but I know I probably have a lot of knots to untie. I have continued to see Cherry and don't mind the 30 mins drive to Kent. I like this place because it is no fuss, you show up and get to it, and I love how she doesn't have small chats during massages!! read more

My husband treated me to a 2 hour massage for my birthday. It was the perfect start to my day and will definitely go back! If you book your next appointment on the same day you get $10 off your next appointment too! read more

This is the perfect place for an amazing massage! I've seen Cherry for almost 2 years and she's beyond fabulous. Not only does she provide the best prenatal massage but she also offers deep pressure massage. The space is clean, bright and welcoming! read more

Highly recommend this place!! They are amazing and extremely friendly. I went to see Cara and enjoyed every minute of my massage. She really pays attention to your body and needs. Can't wait to come back! read more

Love this place. I have bad neck and shoulder, Sydney is so awesome taking care of my problems. I feel so relaxing after every appointment. I went to other massage places but no place can compete with this place. I also recommended to my coworkers and they all love it! 5 stars for everything! read more

Customized Massage was an amazing experience!! The office was really clean and warm. The owner was very welcoming and professional, I felt like family. My masseuse was Lacey and she was wonderful. She spoke with me about what I would like to focus on, what I was comfortable with, and she really helped release the tension in my back. This was one of the best massages I've ever had and super easy to get an appointment. Definitely will be back again!!! read more

Had my first massage here with Cara and booked my second before I left -- absolutely wonderful! I typically get 3-4 massages a year to work out the knots that form over time in my upper back/shoulders. With a recent move to the state I waited too long and was a mess. Cara did a phenomenal job of working the majority out and I can't wait for the next appointment to complete it! (During the massage, I could tell that this muscle tension was not a one-appointment situation.) read more

Great place to get a massage at. Lacey is AMAZING!! I walked in there a knotted up pretzel and walked out feeling so relaxed and renewed. Amazing staff very kind and informative. Will definitely be going back. So worth it! read more

I love this place. Great massages that live up to the name "Customized", a lovely environment, easy to use online system to book appointments, reasonable prices and discounts, even easy parking. What a luxury to have here in Kent, where I can get in, have my massage, and not lose the benefits by having to fight I-5 traffic coming back. read more

Trinae is hands down the best massage therapist ever. I drive over a hour and a half to see her on a regular basis, and it is soo worth it. She is wise beyond her training and knows the aches and pains of the body. I cannot express how amazing she is, you must go for yourself. You will not be disappointed! I've paid for too many massages and left saying meh, that was ok. NEVER will I see anyone else after meeting Trinae. read more

Majority of people do not write reviews. Anytime you read a company only has positive reviews and then your experience is horrible. You have to wonder are these reviews legit, I do not believe they are. This company provides massage therapy a little better than a machine you can buy at walmart. I mentioned my main areas of concern, they didn't even touch them. I left after paying thinking to myself, seriously I paid for that? It was a complete waste of money. If you want a quality massage, leaving you feeling amazing. Go to Akesis Massage in Kent. Michael cares about your issues. You will not be disappointed at all. If you go to Customized Massage, trust me you will be disappointed. read more

I have been seeing Trinae for over a year. Trinae is one of the best massage therapists that I have ever encountered. While she is young, she is very well suited to her trade, a natural. So, her youth does not take away from her effectiveness, and she will only excel even greater in the future. Trinae is thoughtful, caring, very helpful, consistent in her massages as well as a really nice young lady. I have greatly benefited from seeing her over the last year, and the stretches that I have incorporated into my routine have been life changing. Whether I go for a stretch session, or a massage, I always leave feeling so much better because of it. She is a real treasure! read more

Trinae is amazing and a very talented and passionate therapist. I went in with low back pain caused by a very weak core and came out feeling like a brand new woman!! She did an excellent job releasing my tight psoas muscle in my right side. This is a very hard place to teach and only the best and most educated therapists can typically do it and do it well. She also did a great job on my gluteus; who knew I had so many tight muscles back there lol. If you need a really good treatment massage, Trinae is your girl!! read more

Will Definitely Come Back! Cherry is fantastic as a therapist and the location is amazing! My family has loved seeing Cherry for the last year or so and she always helps me feel refreshed and renewed. She handles all kinds of my ailments from sports massage to relaxation. I've thrown out my back a few times and she is always there to help me pick up the pieces. read more