So I was in to get a burger and fries a few days ago and the manager Angel was so mean to his employees in front of the customers. One girl looked like she was about to cry. I think this place is harassing their workers and this guy Angel is taking Advantage of his authority as a manager in that place of business. I think this calls for a lawsuit against the manager and whoever is allowing this mistreatment toward their employees. read more

First off, I'm married to a foodie who is extremely picky about where we eat so we rarely give 5 stars to fast food restaurants! However, This place is worth every 5 star and more! Not only is the food really good, the staff is SOOO friendly and always coming by our table to check on us! The employees obviously take pride in their food and service, treating their customers like family! read more

Tom's - Pasadena - We come here every wknd and LOVE the breakfast burritos! - Burgers Near Me - Pasadena, California

I came here for the first time, and ordered from the drive thru. It took over 10 minutes to get my food, even though only one car was in front of me. I ordered a sandwich combo, and they asked me twice what I wanted to drink, but still gave me the wrong thing. Then when I got home, discovered they literally gave me 12 fries with the sandwich... Staff were nice enough but the food was ok at best, and is definitely not worth the $16... read more

First time here. Excellent service and food!! Employees were so kind, helpful and genuine. Burger, pancakes, and their fries delicious!!! 100% recommend and will be back:) read more

Ok now this is a Chicken Fried Steak! It was huge, crispy, tasty and fresh with a ton of house made gravy. The good gravy that goes on biscuits and gravy. The Chicken Fried steak is double the size of the crap they serve at Millie's Cafe on Washington. And the service here is always professional and friendly. This is my 3rd time getting the Chicken Fried Steak here and it hasn't disappointed yet. The prices are surprisingly affordable as well. The chicken fried steak even blows away Dupar's and it's half the price of Dupar's. I'll keep coming back. read more

Tom's - Pasadena - Chicken Fried Steak done right. Better than Dupar's for half the price - Burgers Near Me - Pasadena, California

Great food at affordable prices . Great costumer service. Come here at least one a week. Comfortable atmosphere

There are a lot of diners in Pasadena, but Tom's really set itself apart! You order and you sit down, and you think you're going to get a regular dining experience, but then they start pampering you with unheard of service. People are coming by to refill your water and offering you anything you need. They'll bring you to-go boxes and even stopped me from dragging my own high chair and did it for me. The food is super delicious too! The chicken and waffles are such a good price and the waffle was DELICIOUS. The menu doesn't describe it in any detail, but the waffle looked like it was made with wheat or buckwheat or some kind brown, grainy flour. It was a little nutty and SO fluffy and good. It was the best waffle I'd ever eaten. The Signature Omelette was loaded with everything you can think of and kind of pricey, but worth it because it was big and delciious. I might consider asking them to go lighter on the cheese (American) because not only is there cheese inside, but also cheese outside! The hash browns are a diner staple, shredded potatoes with a very crisp outside. read more

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Tbh the food was not good. French Toast was beyond dry and the strawberries they send to go on top are just like covered in some super sugary preserve like syrup. The burger and fries had no flavor. The egg whites and sausage weren't cooked well either 1/10 read more

I'm hooked on their chicken burritos. I ask them to put the red salsa inside, and it's so delicious!

I had a good experience. Good food, good service, lots of food, good for my kids. It wasn't very busy on a Sunday morning. I guess because it's not hip, but I'll be back in any case. read more

The food is very good- only problem is the customer service - been here 4 times now and the cashier seems to always have attitude - very dry - not friendly - that's not a good look for the place - and it doesn't take long to take orders And today her manager asked if she took her break yet and she answer "I was but these people came in " we were addressed as "these people" seems like she was upset that she didn't take her break yet and she had to help us ... no name tag so didn't get her name - rude!! read more

The quality to price at Tom's is unbeatable! The food here is much better than you would expect at a drive thru spot. The line can be a little slow, but it's because their making you're food as you order. If I want to get food but I'm tired and don't want to get out of the car, Tom's is the place I go. read more

I had a bit of a bad experience here. They messed up my order. Ordered a cheeseburger and got a BLT. The BLT sat on the counter for 10 minutes before I had to point it out to an employee. Mind you I was one of two customers in the store. The burger was just okay, swimming in thousand island sauce. read more

Wouldn't recommend this restaurant the manager missed up my order.When I complained they took away my food. Never been treated so poorly at a restaurant. read more

First time at Tom's on Walnut and everything was amazing. From start to finish, I had an experience eating here that I rarely get now a days at my local restaurants. Orlando (the one with the red visor cap) was my server and his professionalism made this eating experience unforgettable. The meal was not expensive and the coffee was great. Also, this place has a huge parking lot. The ambience was also very pleasant too. Bravo Tom! read more

While the food is decent at this place, the customer service definitely leaves a lot to be desired. Ordering from the counter is not that bad. When using the Drive-Thru, however, expect one of three things: 1. Service that is as slow as molasses (they can never handle cars with big orders). 2. Your order being screwed up OR 3. Female employees with attitude On a recent trip to this place, I utilized the drive through to order a chorizo burrito. The price was like $7-something. I gave the lady a $20 bill and explicitly told her that I had change in my car. I guess the connection from her ear to her brain didn't work because when I got the change out of my middle panel area, she produced the change and was about to give it to me. My question of whether she heard me or not was met with a HUGE rolling of the eyes. Man, I hope that someone from management reads these reviews because their drive thru employees need another training on listening and customer service! I have given this place enough chances and there are more than enough places in the area that deserve my hard earned money. It is too bad because I wanted to give it every opportunity to prove itself. read more

The food is actually pretty good here but I'm taking off a few stars because whenever I go in the drive thru and make an order for breakfast, they usually end up forgetting something from the order I placed. That is quite annoying and sort off a rip off. I can understand that they are under a lot of pressure, but come in...you had one job dude! ***Buyer beware: make sure to check that your order includes everything that you asked for before you drive off*** read more

Great food. Taco Tuesday or at least as of 3 months ago were $1 each and delicious. What makes a great taco is the meat. Both beef and chicken tacos were tasty and I always ordered 5 of each sometimes more. Their burgers are well out together and nit sloppy. Their salads are also very evenly portioned and not heavy in the lettuce. I recommend for sure. read more

Today arrived at one of my regular spots for a breakfast burrito and got chorizo n egg with avocado. I noticed pass few times the burritos are getting smaller, but still that great taste. I ordered through drive through and the young lady was not in the mood to say good morning, but we are all human. Overall past visits the employees are always awesome. Another suggestion try the chicken fried steak breakfast that item is good choice as well. Ask for salsa for any breakfast item it really hits the spot. read more

Tom's - Pasadena - Burgers Near Me - Pasadena, California

Normally I like to go here once in awhile for an affordable breakfast. Unfortunately, today they chose to put cold cottage cheese I with my 4 sausage and eggs breakfast. Not sure if coos dairy with hot meat is sanitary? No way they thought this was a good idea. The cottage cheese is all over my eggs and the eggs and meat are cold. I also only got 3 sausages instead of 4. Not happy when I could easily go to Topps or Everest for a better meal. read more

Tom's - Pasadena - Just what I wanted. Uncovered cottage cheese in the box with my hot eggs and sausage. At least I'm sure they were warm to begin with. - Burgers Near Me - Pasadena, California

Don't know what happened to this place recently. Maybe covid tired out the workers n chefs. This place a horrible now, a shell of its former self. Prices keep creeping up but quality is the same or worse. Beware of the drive thru, they will 100% mess up your order or forget something. I told them they forgot english muffins and the person that picked up the phone was immediately aggressive and tried to brush it off "what do you want me to do ?" Hello! you made a mistake, own it up. do something for the customer. She finally said no, we don't give refunds, come back n get it. WHAT? do you know how long it takes to go back n drive there to pick up cold food because of your mistake? The better way is to refund me the item since YOU FORGOT, not me. Another thing is meals to go....... don't even do it. They pack the meals in paper boxes without any air holes. So what happens then? The meals steam themselves, the eggs n whatever has sauce eats through the box. So if you get to go, you'll get home with a soggy mess. I ordered country fried steak.. by the time i got home, it was a lumpy salty soggy piece of cardboard. Hash browns? dry, not crispy. $4 per order of a palm sized amount. Waffles? Chewy like a dog toy. french toast? surprisingly acceptable, but by this time the rest of the meal was soggy garbage and i've lost my appetite. do yourself a favor and go somewhere else. The bitter aggressive workers, mediocre food, and creeping prices ain't worth your time or money. pasadena has SO MANY better places that will treat you better and give you better food more consistently. read more

3.5 stars This place is a bit more upscale that your traditional diner, but still a diner nonetheless. You walk up to the counter, order, pay, then food is brought out when ready. Staff was very friendly and willing to accommodate. The portions are fairly large. However, a delicious, memorable breakfast you will not get. The ham and eggs plate (breakfast special $4.99) comes with hash browns and choice of toast. The breakfast is hearty but very average in flavor. The same goes for the sausage burrito. It looks huge (and it is big), but if you look closely, you will notice that the tortilla will be wrapped very loosely, thus giving the illusion of an even bigger item. It is a very basic tasting burrito. The accompanying salsa is fresh and spicy and was the best part of the dish. They have many specials from Monday to Friday which are posted on the restaurant windows as you walk up. The prices are terrific. If you are able to partake in one of their specials, then the food might be worth the price. If you don't, then I would definitely go elsewhere. parking - large, free lot read more

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Haven't reviewed any place over a year, since Covid, and haven't eaten here for over a year and a half or more. I'm not sure if they changed ownership, managers or what, but the food was nothing like it was, and I got a stomach ache. :( read more

Tom's - Pasadena - Bean and Cheese Burrito - Burgers Near Me - Pasadena, California

Great breakfast stop. All the traditional items. Poached eggs are done right. Pancakes and bacon, just what you would expect. The staff is friendly and accommodating. . read more

For the management!! This morning (Sunday 9/11/22) around 8:40am I left the Pasadena location in tears! I've been going here for the past year almost regularly. Angel the manager was awful! He lied to preserve his ego. The rest of the staff are soooo kind and amazing, but are scared of him. I ordered from Rosie the combo with 2 pcs of French toast, 3 bacon, and 2 eggs over easy. I also ordered a side of gravy. I paid $26.17 and dropped a $3.00 cash tip in the bucket. First a plate of 2 biscuits and gravy arrived. I didn't order biscuits and gravy. I don't like biscuits. I told the man to please take them back before I touched them because I didn't order them. I went to the register and told Rosie that there was a mistake and I only ordered a side of gravy. She looked very confused. I guess she didn't know I could order gravy alone? Angel was on the grill with his back to me and started complaining about me. (Btw, after I left, I called the El Monte store and confirmed that all the locations sell a side of gravy and it's $2.79 and it's on their computer because Before I left, Angel told me that item isn't on their computer and I was not allowed to order it. Angel lied to me). Then my French toast and my eggs and bacon arrived. Next a bowl of cooked strawberries arrived that I never ordered either! I told the man that I didn't order them and to please bring them back before I touch them. I went up to the register to tell Rosie what happened. She was confused also. She said it was a mistake. Right then Angel turned around from the grill and started YELLING at me and accused me of ordering the strawberries last week and now again and refused them both times when they came!! I told him that I didn't order them again. I wouldn't make that same mistake again and he needs to apologize to me for yelling at me and humiliating me in front of the whole restaurant and the staff whom I really like a lot. I've come to enjoy seeing these employees almost daily and saying "hi, good morning". Angel refused to listen and just turned his back to me and ignored me! The cashier Rosie was embarrassed and didn't know what to do. She looked at the paper hanging above the grill and saw that the strawberries were her mistake! I'm not mad at Rosie, people make mistakes! But Angel refused to apologize for yelling at me when It wasn't my fault. Also, the gravy and biscuits were no one's fault, because while I ordered a "side of gravy" Rosie was never trained that she could sell a "side of gravy"! It is on their computer but Angel said it isn't! Of course Rosie doesn't want to lose her job. Please don't let him fire her! I called Angel on the phone and told him Rosie made the mistake with the strawberries and he needs to apologize to me. He wouldn't! He also wouldn't admit that Rosie was never taught she could sell a side of gravy. The other lady who works there knows I buy a side of gravy and she sells it to me. Rosie was not taught that because she asked me do you want a "half size"?. I was confused because I was never asked that before. I was so happy they now had a smaller size of side gravy! Lol. I'm not mad at Rosie. I'm mad at Angel for yelling at me. I ended up leaving all of my food on the table uneaten!! So basically I wasted $20.00 (with tip) at your restaurant and still Angel wouldn't give me an apology when I called him on the phone crying. I'm 62 years old and I'm a retired nurse. I'm not a bad or mean person! My kids are half Mexican and I speak Spanish so there's not a huge language barrier either. Angel should refund my money and apologize. I still can't believe what I went through this morning. On the phone he still lied to me that there is NO PRICE FOR A SIDE OF GRAVY and he also insisted that I ORDERED THE STRAWBERRIES!!! (A couple weeks ago I did order strawberries and when they arrived I didn't ask for my money back, but I did send them back because they weren't what I had thought they would be. They were cooked strawberries with sugar. It was just too much sugar for me. After eating that day, I gave the busboy a $5.00 tip and told him to please give it to the cook and tell him the French toast and pancakes were so delicious and thank you and sorry for refusing the strawberries earlier, but I didn't want them wasted. Amazing, no!?? Angel has a very stubborn and macho attitude. He can never be proven wrong by a woman I guess? He definitely needs retraining in Customer Service and also in how he treats his employees so they won't be so scared of him. Please don't allow him to fire Rosie or anyone else who stands up to tell the truth. read more

I don't recommend this place the food is never cooked right and last experience the toast was burned and when I call the he manager instead apologized he started to argue with us , I will never go back again .... read more

Tom's - Pasadena - Burgers Near Me - Pasadena, California

Horrible customer service. Menus are posted on glass at the counter with no prices. What's up with that? There is a menu on the back wall but you would need binoculars to read the small print So I asked the Hispanic guy for a menu with prices. His response. Sorry boss. This is the caliber of people they are hiring? It was obvious he couldn't have cared less about a customer so I just left. read more

Affordable diner breakfast I was looking for. Great customer service. The workers checked on our tables even though it wasn't a full service restaurant. They greated my party as soon as we were within eyesight. Food came promptly. I built my own omelet. I went on a Saturday after lunch time so it wasn't busy at all. Also they were attentive with filling out waters and clearing the tables... Which I have high praise for this place because it isn't a full service restaurant and they didn't even have to do that at all. Food was good for the price. Definitely would recommend this place to my friends read more

Tom's - Pasadena - Classic custom omelet with cheddar cheese, spinach, and sausage. - Burgers Near Me - Pasadena, California

Tom's is one of those hidden gems of Pasadena. It's away from all the hustle and bustle of Old Town and off of a main street near a residential area. My bf and I were in the mood to get breakfast for dinner and most of the breakfast places near us were already closed. After some expert Yelp searching, we came across Tom's and saw that they serve breakfast all day. It's a fairly easy place to get to and it has a small private lot, but was pretty empty when we arrived. We also found that they had a drive-thru, but we decided to eat in. The place looks like it was newly renovated (which it probably was), it was super clean and all the furnishings looked new. We were greeted as soon as we got in. Once we ordered at the counter, we sat down at one of the many booths. We ordered chicken fried steak, a full order of french toast, and steak and eggs. Yes. We were hungry. The food came out quickly and everything looks delicious. Tom's did not disappoint. You could tell that everything was freshly made and the quality of the meal was great. All in all, we'll definitely be going back to Tom's. Great food, awesome customer service and super affordable. read more

Tom's - Pasadena - Full order of French toast, chicken fried steak and steak and eggs. So good! - Burgers Near Me - Pasadena, California

I've been to Tom's a few years ago when it first opened. I decided to try it again in the pandemic era. Their menu is huge but I decided on their Chicken and Waffle. Their service is very good. The drive thru process was easy but the menu was so large it took me a few minutes to see what is available. A little pressure was upon me as 2 cars were waiting behind me. By the time I got to the pick up window and waited a couple of minutes my food was ready, very quick considering frying chicken. Now the food. When I got home the waffle was lukewarm probably because it took me a 15 minutes drive. The big round Belgian waffle was also a little dry and had a little cinnamon flavor. It was just ok. Now my chicken, 4 pieces, was excellent, still hot and very juicy and crisp. The flavor was spot on. I would go back for the chicken and maybe try their chicken dinner. read more

Tom's - Pasadena - 4 pieces of excellent chicken - Burgers Near Me - Pasadena, California

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Clean, friendly service and good food at a great price. That's what you can expect when you come to Tom's. I've been here at least a dozen times since they opened and have always walked out with a happy, full stomach. Their hamburgers and breakfast burritos are delicious. I love the charbroiled flavor of their juicy burgers. The only other Tom's I've been to was in Rosamond, California but this one is far superior. Their jalapeño burger special, I had yesterday, for $5.99 comes with a small drink and fries. Their friendly staff is very attentive and they asked, myself and others, if they wanted refills on their drinks. read more

The employees are fabulous and even singing along during the morning when the music is jamming. Being with happy folks makes my day. Breakfast was cooked to order and just right. Thank you for the specials. One of the few places you can still get a full breakfast for under $9. read more

This was my first time going to Toms and all I gotta say is the atmosphere is amazing. I ordered the Rib Eye Steak with eggs and hash browns (extra crispy) and it was simple & good. They have great customer service and don't have to wait long for your order. My order was done within 5-8 minutes at most. They also have a drive thru if you don't want to dine in. 3 out of 5 stars is my rating because it was good not horrible but there quickness and customer service made my experience here enjoyable. It was nice that the Olympic 2018 winter was on!!! #TeamUSA read more

Tom's - Pasadena - Rib eye steak & eggs with hash browns and a side of orange - Burgers Near Me - Pasadena, California

Served cold bacon, eggs, gravy, potatoes. No offer to make it right; just that they would "tell them". Last time I'll go read more

Nahhh. Not so good. Got a burrito with Asada. Mehhh. Do not recommend this place. Maybe breakfast is better. Maybe..?!

Just have to say, best breakfast in Pasadena for under $10.00! I don't really post to many reviews, but I had too after reading a few negative posts about this place! Super clean, great service, and large tasty portions! I've been here four times this week and probably coming back tomorrow! Thanks Toms, keep up the excellent service! read more

Tom's - Pasadena - Burgers Near Me - Pasadena, California

I ordered a breakfast burrito and coffee to go and paid and stepped to the side to wait for my food 10 minutes went by then 20 minutes and I was standing there in front I was never acknowledged after paying for my food while other guests that arrived and ordered after I ordered received their food I got one of the guys attention and asked him about my order he checked and said that my order was just sitting there the whole time young man didn't even apologize I asked for my refund took him another 10 minutes but I finally got my refund young man had a Philadelphia Eagles hat and hoodie on very unprofessional read more

After eating at Tommys for chili dogs for a while I decided to try Toms because its a 1 minute walking distance from work. Chili dog combo was a little over 11$ which is about the same as Tommys. When I picked up the chili dog it immediately fell apart in my hands, with the dog falling out the bottom. With the chili it was an absolute mess. I had to eat it with a fork. Not to mention the bun was STALE and hard. The fries were the only good thing about the combo because they are seasoned well. Absolutely not happy about the dog will never get one there again. read more

Tom's is an interesting diner. The menu is extensive and varied, covering breakfast, lunch and dinner. There's a convenient drive-thru if you're on the go, but if you're staying you'll be greeted by a bright and clean interior. You order and pay at the counter and your food is brought out to you. I've been there several times now and can say that the service is fairly prompt. My coffee is always quickly refilled. But, on my most recent outing for dinner, my server was over-zealous and would not leave me alone for more than five minutes at a time. The restaurant wasn't crowded so she need not have been so paranoid that she was ignoring me, but there she was ignoring the fact that I was clearly trying to read while eating. It was as if she was on auto-pilot. "How is everything? Do you need a refill?" "I'm good. And no." Five minutes later... "How is everything? Do you need a refill?" "I'm good. And no." Another five minutes... "How is everything? Do you need a refill?" "I'm good. And no." And on and on this went for an absurd number of times. I was honestly dumbfounded that she didn't pick up on my irritation and I really didn't want to rudely tell her to back off. Finally, on her latest check-in, I stopped her and asked for a box because I obviously wouldn't get any reading done nor would I be able to enjoy my meal. She looked visibly thrown that I had altered our practiced exchange. Anyhow, I probably won't dine in again. The drive-thru is enough. The CHICKEN AND WAFFLE AND EGGS is pretty good, especially as leftovers. The TUNA SANDWICH was meh. read more

Tom's - Pasadena - Chicken & Waffle & Eggs - Burgers Near Me - Pasadena, California

We have been to Toms to dine in a number of times and always a good experience! maybe we are creatures of habit but never go wrong with the strawberry pancakes or Tom's breakfast burrito. The place always feels clean and service is good. Prices remain very reasonable, but like every other place, the prices have gone up a little. It's kind of like a fast food diner so i wouldn't expect the same service as a restaurant but the staff do check in on you to ask if you need anything. read more