I worked for ABLE MEDICAL for 12 years and Masons has helped me many times by having the hardware I…read moreneededd to complete a job, tools drill bits taps, lawn mower blades, plumbing supplies, they keep in stock what you can't find anywhere ese and very helpful employees, unlimited nuts, bolts, screws of all configurations, steel, stainless steel,brass or plated, I would give them a 5 plus rating, THANKS for being there for me when I needed your help the Most Johnny

Service is still great, so 5 stars for that.. but we really miss Masons original store. It used to…read morebe more of a treasure hunt but now it's just a hardware store. Please bring back the treasures!

Nice people, always ready to help you in any way. Always have a good selection.Sometimes a little…read morehigher than some stores.but their merchandise is always reliable

I found exactly what I was looking for and I gave Lindsey an extra $20 by mistake and she…read moreimmediatly told me that I gave her too much. May God bless Lindsey as well as her employer. Great customer service!

The best staff, the best hometown hardware store where EVERYONE DOES KNOW YOUR NAME!…read more Go there at least once or twice a week!

I really enjoy coming here. It's located in Pittsburg and pretty much all the locals come here…read more They even have their own cat that lays out in front of the entrance and once in awhile she is walking around the store. Everyone of course is friendly, I'm sure that's just to be expected in this town.

Now THIS is what a hardware store ought to be! Not only is…read moreit loaded with things you can use it is loaded with folks who can tell you how. On the flip side it also has a lot of things to brighten up your home making your wife happy. What I found was first rate products at pretty reasonable prices.

They don't have everything, but it's enough in a pinch if you don't want to drive far away. They…read morealways seem to have what I need and even have a lot of things that are neat or quirky that I don't need but might want. Friendly staff willing to help and just a great hardware store. Even the customers are sometimes a bit quirky. Love it

i told a cashier I needed to order some drawer knobs because there were none left in the bin. she…read morelooked at her phone and said they had 20 on hand. she asked another women to go and check..... then a little later the cashier left me at the checkout so I was left standing there with just myself....I waited over 20 Minutes for someone to return .... nobody ever did...in the meantime another cashier had manned a second register so I finally went up to her and asked for the manager.. she said he had left for the day (this was about 4:00 pm) so I told her I needed to leave and could she order the knobs for me which she did. I headed for the garden center after that and on the way I saw the the female employee who was supposedly looking for the knobs and she was pushing a flat cart full of boxes and did not speak to me ..only gave me a snarky little smile!! This is the worst experience I've ever had at the Lowe's Mt Pleasant store and I've made purchases there since 2006!! l may not go back!!

I called the Lowe's in Mt Pleasant TX last night to ask if they had a Toro zero turn mower in…read morestock. They did but said they'd have to find the key to it. The lady was pleasant, got my number, found the key, and called me back to let me know they found the key, and I was very appreciative. I had a friend of mine drive with me this morning, as I needed his trailer to pick up the mower (25 miles away). I got there, and they can't find the key to any Toro. I get that things happen, so I looked at other mowers, but based on the reviews on the Lowe's site, I wanted to stick with that Toro. So, I asked the lady at customer service that was helping me, Jasmine, who was very kind, if I could have them use the "universal" key they had to load my mower (as my friend had driven that way to help me), and load it. My friend and I could push it off his trailer at my house, and I could go to another store to get a key. As I'll be unable to mow for the next two weeks, it's very important to get this mower home today or tomorrow. Jasmine and the man helping to find and load the mower thought that might work, so they went and asked a manager named Ethan about it. Ethan said absolutely not, and would not even call another store to help find a key. I had them ask again, as I didn't want to have to create any negative feedback. Unfortunately, not only did Ethan again say "they could order the key from the manufacturer, and it would just get to you when it gets to you," but he wasn't even willing to come out of the office to tell me this himself. Not sure what he was doing, but it was more important than any customer of Lowe's. So, I call customer service to help. Now, I'm going to need it delivered, as my friend has wasted one trip, and I'm not about to ask again. I thought Lowe's should consider paying for the delivery as a customer satisfaction. Not only did Abigail say her "people that give that approval" said no, they weren't willing to do that, but she wouldn't even identify who made that terrible decision. Anyway...people keep telling me that Lowe's is going downhill. I used to defend them. Not anymore. My Lowe's Pro card will go dormant, I'll make sure to tell everyone I know about this, and that ETHAN couldn't be bothered to lift a finger and make a phone call to solve a problem that his store created. Poor customer service doesn't begin to touch the way I've been treated. I won't be making the same mistake again.

Great place with GREAT CUSTOMER SERVICE!!! Good selection of all your hardware needs. Open late for…read moreyou when most others close.

So great to have a neighborhood hardware store. Friendly, knowledgeable people. Can find what you…read moreneed quickly because they have things that are hard to find.

Great store and better service by employees who are very helpful and knowledgeable. They always…read moreknow where ever item is and the prices are very comparable.

After three trips to Lowe's and hours of frustration I was directed to Apex and they seemed to know…read morethe problem I had before I ever opened my mouth. They showed me how to fix my leak and it only cost seven bucks! Each of my trips to Lowe's had averaged at least $16 and all of their stuff was plastic. Apex was cheaper and the connectors I got were heavy brass. They were so friendly and helpful it really made the whole experience better.