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Bailey's Ace Hardware

5.0 (1 review)
Closed • 8:00 am - 6:00 pm

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3 years ago

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Lowe's Home Improvement

Lowe's Home Improvement

(17 reviews)

$$

I called the Lowe's in Mt Pleasant TX last night to ask if they had a Toro zero turn mower in…read morestock. They did but said they'd have to find the key to it. The lady was pleasant, got my number, found the key, and called me back to let me know they found the key, and I was very appreciative. I had a friend of mine drive with me this morning, as I needed his trailer to pick up the mower (25 miles away). I got there, and they can't find the key to any Toro. I get that things happen, so I looked at other mowers, but based on the reviews on the Lowe's site, I wanted to stick with that Toro. So, I asked the lady at customer service that was helping me, Jasmine, who was very kind, if I could have them use the "universal" key they had to load my mower (as my friend had driven that way to help me), and load it. My friend and I could push it off his trailer at my house, and I could go to another store to get a key. As I'll be unable to mow for the next two weeks, it's very important to get this mower home today or tomorrow. Jasmine and the man helping to find and load the mower thought that might work, so they went and asked a manager named Ethan about it. Ethan said absolutely not, and would not even call another store to help find a key. I had them ask again, as I didn't want to have to create any negative feedback. Unfortunately, not only did Ethan again say "they could order the key from the manufacturer, and it would just get to you when it gets to you," but he wasn't even willing to come out of the office to tell me this himself. Not sure what he was doing, but it was more important than any customer of Lowe's. So, I call customer service to help. Now, I'm going to need it delivered, as my friend has wasted one trip, and I'm not about to ask again. I thought Lowe's should consider paying for the delivery as a customer satisfaction. Not only did Abigail say her "people that give that approval" said no, they weren't willing to do that, but she wouldn't even identify who made that terrible decision. Anyway...people keep telling me that Lowe's is going downhill. I used to defend them. Not anymore. My Lowe's Pro card will go dormant, I'll make sure to tell everyone I know about this, and that ETHAN couldn't be bothered to lift a finger and make a phone call to solve a problem that his store created. Poor customer service doesn't begin to touch the way I've been treated. I won't be making the same mistake again.

I called the Lowe's in Mt Pleasant TX last night to ask if they had a Toro zero turn mower in…read morestock. They did but said they'd have to find the key to it. The lady was pleasant, got my number, found the key, and called me back to let me know they found the key, and I was very appreciative. I had a friend of mine drive with me this morning, as I needed his trailer to pick up the mower (25 miles away). I got there, and they said they had no key to any Toro mower, despite having many in stock, including several for sale outside the front of the store. The only key they had was some universal key that they could use to start it, but couldn't give me. I get that things happen, so I looked at other mowers, but based on the reviews on the Lowe's site, I wanted to stick with that Toro. So, I asked the lady at customer service that was helping me, Jasmine, if I could have them use the "universal" key they had to load my mower (as my friend had driven that way to help me), and load it. My friend and I could push it off his trailer at my house, and I could go to another store to get a key today. As I'll be unable to mow for the next two weeks, it's very important to get this done today or tomorrow, which is why I called in the first place. Jasmine and the man helping to find and load the mower thought that might work, so they went and asked a manager named Ethan about it. Ethan said absolutely not, and would not even call another store to help find a key. I had them ask again, as I didn't want to have to create any negative feedback. Unfortunately, not only did Ethan again say "they could order the key from the manufacturer, and it would just get to you when it gets to you," but he wasn't even willing to come out of the office to tell me this himself. Not sure what he was doing, but it was more important than any customer of Lowe's. So, I call customer service to help. Now, I'm going to need it delivered, as my friend has wasted one trip, and I'm not about to ask again. I thought Lowe's should consider paying for the delivery. Not only did Abigail say her "people that give that approval" said no, they weren't willing to do that, but she wouldn't even identify who made that terrible decision. Anyway...people keep telling me that Lowe's is going downhill. I used to defend them. Not anymore. My Lowe's Pro card will go dormant, I'll make sure to tell everyone I know about this, and that ETHAN couldn't be bothered to lift a finger and make a phone call to solve a problem that his store created. Poor customer service doesn't begin to touch the way I've been treated. I won't be making the same mistake again.

The Home & Garden Center

The Home & Garden Center

(8 reviews)

$$

Great store, very friendly and helpful staff, kid friendly, and very nice selection of plants…read more Inventory was priced well.

I went to them in fall wanting a fast growing tree to put in my front yard. They didn't have much…read moreto choose from and I should have left then. But a sales lady showed me a magnolia tree where one side had been cut off. It looked strange, but I was assured it had only been damaged in transport and would fill out get new branches soon. They're the experts, so I bought it. A man, I assume was the owner, started yelling at the sales lady saying she left her walkie in the bathroom and he was trying to get ahold of her. She had other customers who wanted to buy more than a tree! He said this in front of me, like I didn't matter!! RUDE! By the end of spring one side of the tree still had no leaves or branches, the other side looked like a few branches had died. I called and they gave me the lady who sold me the tree. She said to cut the dead branches off and it would be fine. I did and a few weeks later more branches would snap off. I called again and was told I must have planted it too deep. I took photos for them, it was planted right, must be too much water, or not enough water, or the soil wasn't good enough. They wouldn't ever admit they sold me a sickly tree that they knew there was something wrong with it. Fast forward a few years, their news letter says if you have questions just ask. So I emailed asking questions about mulch, how to prevent weeds over winter and the best time to fertilize. Danny emailed back and said he would call. I have the Home & Garden's ID on my phone but never got a call from them. I called them a week later asking for Danny and said he was going to call me. A girl said he was with a customer, but she would give him the message and have him call me. It's now been two months since he said he would call and hasn't. So I think their communication is terrible, they don't seem to care if they sell their customers bad plants, a lot of their plants are cheaper at Home Depot or Lowes and they yell and humiliate their employees in front of customers like they should be grateful they even have jobs. No way could I ever recommended The Home & Garden center to anyone.

Bailey's Ace Hardware - hardware - Updated May 2026

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