I found exactly what I was looking for and I gave Lindsey an extra $20 by mistake and she…read moreimmediatly told me that I gave her too much. May God bless Lindsey as well as her employer. Great customer service!

I worked for ABLE MEDICAL for 12 years and Masons has helped me many times by having the hardware I…read moreneededd to complete a job, tools drill bits taps, lawn mower blades, plumbing supplies, they keep in stock what you can't find anywhere ese and very helpful employees, unlimited nuts, bolts, screws of all configurations, steel, stainless steel,brass or plated, I would give them a 5 plus rating, THANKS for being there for me when I needed your help the Most Johnny

Service is still great, so 5 stars for that.. but we really miss Masons original store. It used to…read morebe more of a treasure hunt but now it's just a hardware store. Please bring back the treasures!

I called the Lowe's in Mt Pleasant TX last night to ask if they had a Toro zero turn mower in…read morestock. They did but said they'd have to find the key to it. The lady was pleasant, got my number, found the key, and called me back to let me know they found the key, and I was very appreciative. I had a friend of mine drive with me this morning, as I needed his trailer to pick up the mower (25 miles away). I got there, and they can't find the key to any Toro. I get that things happen, so I looked at other mowers, but based on the reviews on the Lowe's site, I wanted to stick with that Toro. So, I asked the lady at customer service that was helping me, Jasmine, who was very kind, if I could have them use the "universal" key they had to load my mower (as my friend had driven that way to help me), and load it. My friend and I could push it off his trailer at my house, and I could go to another store to get a key. As I'll be unable to mow for the next two weeks, it's very important to get this mower home today or tomorrow. Jasmine and the man helping to find and load the mower thought that might work, so they went and asked a manager named Ethan about it. Ethan said absolutely not, and would not even call another store to help find a key. I had them ask again, as I didn't want to have to create any negative feedback. Unfortunately, not only did Ethan again say "they could order the key from the manufacturer, and it would just get to you when it gets to you," but he wasn't even willing to come out of the office to tell me this himself. Not sure what he was doing, but it was more important than any customer of Lowe's. So, I call customer service to help. Now, I'm going to need it delivered, as my friend has wasted one trip, and I'm not about to ask again. I thought Lowe's should consider paying for the delivery as a customer satisfaction. Not only did Abigail say her "people that give that approval" said no, they weren't willing to do that, but she wouldn't even identify who made that terrible decision. Anyway...people keep telling me that Lowe's is going downhill. I used to defend them. Not anymore. My Lowe's Pro card will go dormant, I'll make sure to tell everyone I know about this, and that ETHAN couldn't be bothered to lift a finger and make a phone call to solve a problem that his store created. Poor customer service doesn't begin to touch the way I've been treated. I won't be making the same mistake again.

I called the Lowe's in Mt Pleasant TX last night to ask if they had a Toro zero turn mower in…read morestock. They did but said they'd have to find the key to it. The lady was pleasant, got my number, found the key, and called me back to let me know they found the key, and I was very appreciative. I had a friend of mine drive with me this morning, as I needed his trailer to pick up the mower (25 miles away). I got there, and they said they had no key to any Toro mower, despite having many in stock, including several for sale outside the front of the store. The only key they had was some universal key that they could use to start it, but couldn't give me. I get that things happen, so I looked at other mowers, but based on the reviews on the Lowe's site, I wanted to stick with that Toro. So, I asked the lady at customer service that was helping me, Jasmine, if I could have them use the "universal" key they had to load my mower (as my friend had driven that way to help me), and load it. My friend and I could push it off his trailer at my house, and I could go to another store to get a key today. As I'll be unable to mow for the next two weeks, it's very important to get this done today or tomorrow, which is why I called in the first place. Jasmine and the man helping to find and load the mower thought that might work, so they went and asked a manager named Ethan about it. Ethan said absolutely not, and would not even call another store to help find a key. I had them ask again, as I didn't want to have to create any negative feedback. Unfortunately, not only did Ethan again say "they could order the key from the manufacturer, and it would just get to you when it gets to you," but he wasn't even willing to come out of the office to tell me this himself. Not sure what he was doing, but it was more important than any customer of Lowe's. So, I call customer service to help. Now, I'm going to need it delivered, as my friend has wasted one trip, and I'm not about to ask again. I thought Lowe's should consider paying for the delivery. Not only did Abigail say her "people that give that approval" said no, they weren't willing to do that, but she wouldn't even identify who made that terrible decision. Anyway...people keep telling me that Lowe's is going downhill. I used to defend them. Not anymore. My Lowe's Pro card will go dormant, I'll make sure to tell everyone I know about this, and that ETHAN couldn't be bothered to lift a finger and make a phone call to solve a problem that his store created. Poor customer service doesn't begin to touch the way I've been treated. I won't be making the same mistake again.

Good selection of materials and hardware, helpful staff, truck and trailer parking area. Prices…read moreare a bit more in most cases than larger town big box stores ... but convenience counts so it's a wash. They also do small engine (lawn & garden) equipment repair.

Very complete product offerings and consistently courteous service. Ease and convenience not…read moreavailable in "big box" stores. Lawnmower repair services even offered, as well as custom order capability. I enjoy every visit.

Nice people, always ready to help you in any way. Always have a good selection.Sometimes a little…read morehigher than some stores.but their merchandise is always reliable

They don't have everything, but it's enough in a pinch if you don't want to drive far away. They…read morealways seem to have what I need and even have a lot of things that are neat or quirky that I don't need but might want. Friendly staff willing to help and just a great hardware store. Even the customers are sometimes a bit quirky. Love it

Nice folks, we live out of state and needed a recommendation for someone to do a deck for wife's…read moreparents. They took time to seek out an individuals phone number and called us back. And their recommendation was a good one, he did a great job. (Hope he bought the materials there!)

In a small town, it's hard to find companies online to do odd jobs or big projects. I went to…read moreNaples Hardware and Supply to see if they had any recommendations, and they took me to a whole bookcase of business cards for local people of various trades. After weeks of trying to find someone online, I was able to get someone to my home in a couple hours. The rest of the store was nice, and although I was unable to find anything to actually purchase, Christine was so welcoming, friendly, and helpful, that this store will be on top of my mind when I do need hardware and supplies.

I rented a Skid Steer and later an Excavator from Naples Hardware. They were very helpful and the…read moreequipment was in great condition. I also had them run a mulcher on some land that was overgrown with small trees and brush. The work they did exceeded my expectations. I highly recommend them.

So great to have a neighborhood hardware store. Friendly, knowledgeable people. Can find what you…read moreneed quickly because they have things that are hard to find.

Great store and better service by employees who are very helpful and knowledgeable. They always…read moreknow where ever item is and the prices are very comparable.

If I could give 0 stars to this store I would. It is the single worst retail experience I have ever…read morehad. What should have been a straightforward, professionally managed purchase turned into months of confusion, miscommunication, and repeated failures at every level of the organization. Orders were mishandled. Pricing changed without explanation. Promised callbacks never came. Appointments were scheduled and then missed. I rearranged my work schedule multiple times, only to sit and wait with no communication and no accountability. When I called for updates, I was transferred in circles. I was told the only person who could help was unavailable. I was promised follow-ups that never happened. On one occasion, I waited nearly an hour on hold only to be told the responsible employee had gone home. Every step required unnecessary effort on my part just to get basic information about my own purchase. The issue was not a single mistake. Mistakes happen. The issue was a complete breakdown of ownership. No one took responsibility. No one communicated clearly. No one seemed empowered to fix the problem. Instead, I was left to coordinate between departments that did not appear to communicate with each other. By the time partial corrections were made, the stress, lost time, and repeated inconveniences had far outweighed the value of the purchase itself. I should not have had to chase down updates, correct errors, and advocate this aggressively for something that was paid for in full. I cannot recommend this store. A company's true character shows when problems arise. In this case, it showed disorganization, indifference, and a startling lack of respect for a customer's time.

Lowe's has really stepped up their game compared to other previous reviews. The customer service we…read morereceived was above and beyond. Both Ethan (mgr) and Trent (supervisor) went out of their way to ensure we were taken care of. Knowledgeable (what a concept) and super friendly. It really felt like the old days of going to the hardware store. Our delivery driver, Darin was also friendly and went out of his way to answer any other questions we had. It also helps that Lowe's gives military discount and has a much larger selection of products that can be used with it. When buying a riding law mover that 10% helps out a lot. We will definitely be using this store in the future.

i'll give the store five stars I deal mostly with the pro desk and I have had the opportunity to…read morework with the manager of the store or too, i've had nothing but good experiences with them all around from ordering online ordering in person, deliveries, returns and everything in between, if I ever have an issue with any product there is no other way to ensure to make it right !!! A special thanks to Alaine, she always ensures everything is correct The people in the store are very friendly and are eager to help you find anything unlike the other big box store, keep it at Home Depot, You have a happy customer for life !

Our second home it seems these days!…read more I'm not going to do a big review because we are here almost everyday. Remodeling a very old home that was basically trashed by the tenants. We bought the home and had strip everything out of it. This house was filthy dirty, dead rats and mice all over the place. In the window seals! Mice droppings in the corners of every room. So we needed Home Depot to help us remodel the home. From paints, new windows, new doors, new cabinets to lighting etc. We are using every department and every one is friendly and helpful all the time. They know us!