Service is still great, so 5 stars for that.. but we really miss Masons original store. It used to…read morebe more of a treasure hunt but now it's just a hardware store. Please bring back the treasures!

I have visited this store on a number of occasions. I can say that as a newcomer to this area,…read morethis is one of the most helpful hardware stores I've ever been in. The staff greets you at the door and asks what they can help you find. Like other reviews have pointed out, they take you straight to it. The staff are also extremely knowledgeable. The other day I was looking for a propane hose for my RV and I could not find one at any of the big box stores. I came to Masons, at the recommendation of someone at Home Depot, and they actually had all the parts necessary to build what I needed. If you are in Mt. Pleasant and have an RV, they have a nice little RV section, and really, throughout the store, they have lots of items I just cannot find anywhere else. Highly recommended, and I like supporting a local business.

I called the Lowe's in Mt Pleasant TX last night to ask if they had a Toro zero turn mower in…read morestock. They did but said they'd have to find the key to it. The lady was pleasant, got my number, found the key, and called me back to let me know they found the key, and I was very appreciative. I had a friend of mine drive with me this morning, as I needed his trailer to pick up the mower (25 miles away). I got there, and they can't find the key to any Toro. I get that things happen, so I looked at other mowers, but based on the reviews on the Lowe's site, I wanted to stick with that Toro. So, I asked the lady at customer service that was helping me, Jasmine, who was very kind, if I could have them use the "universal" key they had to load my mower (as my friend had driven that way to help me), and load it. My friend and I could push it off his trailer at my house, and I could go to another store to get a key. As I'll be unable to mow for the next two weeks, it's very important to get this mower home today or tomorrow. Jasmine and the man helping to find and load the mower thought that might work, so they went and asked a manager named Ethan about it. Ethan said absolutely not, and would not even call another store to help find a key. I had them ask again, as I didn't want to have to create any negative feedback. Unfortunately, not only did Ethan again say "they could order the key from the manufacturer, and it would just get to you when it gets to you," but he wasn't even willing to come out of the office to tell me this himself. Not sure what he was doing, but it was more important than any customer of Lowe's. So, I call customer service to help. Now, I'm going to need it delivered, as my friend has wasted one trip, and I'm not about to ask again. I thought Lowe's should consider paying for the delivery as a customer satisfaction. Not only did Abigail say her "people that give that approval" said no, they weren't willing to do that, but she wouldn't even identify who made that terrible decision. Anyway...people keep telling me that Lowe's is going downhill. I used to defend them. Not anymore. My Lowe's Pro card will go dormant, I'll make sure to tell everyone I know about this, and that ETHAN couldn't be bothered to lift a finger and make a phone call to solve a problem that his store created. Poor customer service doesn't begin to touch the way I've been treated. I won't be making the same mistake again.

I called the Lowe's in Mt Pleasant TX last night to ask if they had a Toro zero turn mower in…read morestock. They did but said they'd have to find the key to it. The lady was pleasant, got my number, found the key, and called me back to let me know they found the key, and I was very appreciative. I had a friend of mine drive with me this morning, as I needed his trailer to pick up the mower (25 miles away). I got there, and they said they had no key to any Toro mower, despite having many in stock, including several for sale outside the front of the store. The only key they had was some universal key that they could use to start it, but couldn't give me. I get that things happen, so I looked at other mowers, but based on the reviews on the Lowe's site, I wanted to stick with that Toro. So, I asked the lady at customer service that was helping me, Jasmine, if I could have them use the "universal" key they had to load my mower (as my friend had driven that way to help me), and load it. My friend and I could push it off his trailer at my house, and I could go to another store to get a key today. As I'll be unable to mow for the next two weeks, it's very important to get this done today or tomorrow, which is why I called in the first place. Jasmine and the man helping to find and load the mower thought that might work, so they went and asked a manager named Ethan about it. Ethan said absolutely not, and would not even call another store to help find a key. I had them ask again, as I didn't want to have to create any negative feedback. Unfortunately, not only did Ethan again say "they could order the key from the manufacturer, and it would just get to you when it gets to you," but he wasn't even willing to come out of the office to tell me this himself. Not sure what he was doing, but it was more important than any customer of Lowe's. So, I call customer service to help. Now, I'm going to need it delivered, as my friend has wasted one trip, and I'm not about to ask again. I thought Lowe's should consider paying for the delivery. Not only did Abigail say her "people that give that approval" said no, they weren't willing to do that, but she wouldn't even identify who made that terrible decision. Anyway...people keep telling me that Lowe's is going downhill. I used to defend them. Not anymore. My Lowe's Pro card will go dormant, I'll make sure to tell everyone I know about this, and that ETHAN couldn't be bothered to lift a finger and make a phone call to solve a problem that his store created. Poor customer service doesn't begin to touch the way I've been treated. I won't be making the same mistake again.

Just stopped in to look for some fencing material. Store staff folks were friendly and helpful…read more Looked at the McCoys.com website to do some pricing and get specs on materials ; their website has better search function and is more responsive than the big box store websites. McCoy pricing was better by a few $ on fence material I looked at : https://www.mccoys.com/shop/p/4121448-052303-09/jackson-wire-10-14-26-30-welded-garden-fence-50-ft-l-48-in-h-2-x-3-in-mesh-16-gauge-green-galvanized $65.99 as of this date. Amazingly, HD wants $83.73 for the similar product (t.ly/8LY5) I'll be using McCoys more often now.

The store is great and always clean! All of their employees have been extremely helpful and…read moreknowledgeable on all of their products! I was able to go everywhere in the store in my wheelchair so it's not cluttered of a lot of stuff! I only had one bad experience it was with an outdoor yard man who was a young guy who was a jerk to me! I was buying over $800 worth of lumber & he was loading it all up but when I told him a couple of times I didn't want the bad warped boards & he had the nerve to tell me if I wanted to be picky I could get out in my wheelchair & load up the boards I wanted!! A guy who deserves to be fired from his job!!

i'll give the store five stars I deal mostly with the pro desk and I have had the opportunity to…read morework with the manager of the store or too, i've had nothing but good experiences with them all around from ordering online ordering in person, deliveries, returns and everything in between, if I ever have an issue with any product there is no other way to ensure to make it right !!! A special thanks to Alaine, she always ensures everything is correct The people in the store are very friendly and are eager to help you find anything unlike the other big box store, keep it at Home Depot, You have a happy customer for life !

Our second home it seems these days!…read more I'm not going to do a big review because we are here almost everyday. Remodeling a very old home that was basically trashed by the tenants. We bought the home and had strip everything out of it. This house was filthy dirty, dead rats and mice all over the place. In the window seals! Mice droppings in the corners of every room. So we needed Home Depot to help us remodel the home. From paints, new windows, new doors, new cabinets to lighting etc. We are using every department and every one is friendly and helpful all the time. They know us!

I found exactly what I was looking for and I gave Lindsey an extra $20 by mistake and she…read moreimmediatly told me that I gave her too much. May God bless Lindsey as well as her employer. Great customer service!

The guys there are completely unhelpful and extremely rude. Huge disservice to the community. You…read moreare better off giving your business to Red Ball Oxygen located down the road

From the owner: Medical Gases, Welding Shielding and Cutting Gases, Refrigerant Gases, Bulk Gases, Specialty Gases,…read moreWelding Supplies, Safety Products, Industrial Tools and Supplies, Equipment Rentals

The best staff, the best hometown hardware store where EVERYONE DOES KNOW YOUR NAME!…read more Go there at least once or twice a week!

I really enjoy coming here. It's located in Pittsburg and pretty much all the locals come here…read more They even have their own cat that lays out in front of the entrance and once in awhile she is walking around the store. Everyone of course is friendly, I'm sure that's just to be expected in this town.

Good selection of materials and hardware, helpful staff, truck and trailer parking area. Prices…read moreare a bit more in most cases than larger town big box stores ... but convenience counts so it's a wash. They also do small engine (lawn & garden) equipment repair.

Very complete product offerings and consistently courteous service. Ease and convenience not…read moreavailable in "big box" stores. Lawnmower repair services even offered, as well as custom order capability. I enjoy every visit.

After three trips to Lowe's and hours of frustration I was directed to Apex and they seemed to know…read morethe problem I had before I ever opened my mouth. They showed me how to fix my leak and it only cost seven bucks! Each of my trips to Lowe's had averaged at least $16 and all of their stuff was plastic. Apex was cheaper and the connectors I got were heavy brass. They were so friendly and helpful it really made the whole experience better.

New store to the Mount Pleasant downtown area. They offer their own scented candles and sprays. A…read morelittle on the expensive side but all candles these days are running $20 and more. I bought 4 different kinds and they smell great. They offer seasonal candles and candles for men who want a more masculine smell in their home. Note: not open everyday. I tried twice to go back on a Monday and on a Tuesday. Closed . If I read their hours of operation, I would have known this. Go support your local businesses!