I worked for ABLE MEDICAL for 12 years and Masons has helped me many times by having the hardware I…read moreneededd to complete a job, tools drill bits taps, lawn mower blades, plumbing supplies, they keep in stock what you can't find anywhere ese and very helpful employees, unlimited nuts, bolts, screws of all configurations, steel, stainless steel,brass or plated, I would give them a 5 plus rating, THANKS for being there for me when I needed your help the Most Johnny

Service is still great, so 5 stars for that.. but we really miss Masons original store. It used to…read morebe more of a treasure hunt but now it's just a hardware store. Please bring back the treasures!

This morning I went to your store to buy an insulated storm door and the young lady that waited on…read moreme didn't know split beans from coffee. She called another employee and they said the glass needed to be changed. If those two ladies are the only ones that are supposed to know about the doors then you need to get other associates. I left your place and went to Home Depot where I was greeted and directed to an associate that was very helpful and could tell me about the door. You lost a sale and will go straight to Home Depot the next time I need anything.

I called the Lowe's in Mt Pleasant TX last night to ask if they had a Toro zero turn mower in…read morestock. They did but said they'd have to find the key to it. The lady was pleasant, got my number, found the key, and called me back to let me know they found the key, and I was very appreciative. I had a friend of mine drive with me this morning, as I needed his trailer to pick up the mower (25 miles away). I got there, and they can't find the key to any Toro. I get that things happen, so I looked at other mowers, but based on the reviews on the Lowe's site, I wanted to stick with that Toro. So, I asked the lady at customer service that was helping me, Jasmine, who was very kind, if I could have them use the "universal" key they had to load my mower (as my friend had driven that way to help me), and load it. My friend and I could push it off his trailer at my house, and I could go to another store to get a key. As I'll be unable to mow for the next two weeks, it's very important to get this mower home today or tomorrow. Jasmine and the man helping to find and load the mower thought that might work, so they went and asked a manager named Ethan about it. Ethan said absolutely not, and would not even call another store to help find a key. I had them ask again, as I didn't want to have to create any negative feedback. Unfortunately, not only did Ethan again say "they could order the key from the manufacturer, and it would just get to you when it gets to you," but he wasn't even willing to come out of the office to tell me this himself. Not sure what he was doing, but it was more important than any customer of Lowe's. So, I call customer service to help. Now, I'm going to need it delivered, as my friend has wasted one trip, and I'm not about to ask again. I thought Lowe's should consider paying for the delivery as a customer satisfaction. Not only did Abigail say her "people that give that approval" said no, they weren't willing to do that, but she wouldn't even identify who made that terrible decision. Anyway...people keep telling me that Lowe's is going downhill. I used to defend them. Not anymore. My Lowe's Pro card will go dormant, I'll make sure to tell everyone I know about this, and that ETHAN couldn't be bothered to lift a finger and make a phone call to solve a problem that his store created. Poor customer service doesn't begin to touch the way I've been treated. I won't be making the same mistake again.

I like HD but I was there a couple days ago looking for a new dollie & naturally I went back to the…read morestorage/moving isle where all the moving boxes are, as this is where the Dollie's are in Lowe's. But their's are outside in the garden center, who would think to look for Dollie's in the garden center? They were filthy dirty & some rusty looking & hardly had any light or medium duty to choose from. Very disappointing.

i'll give the store five stars I deal mostly with the pro desk and I have had the opportunity to…read morework with the manager of the store or too, i've had nothing but good experiences with them all around from ordering online ordering in person, deliveries, returns and everything in between, if I ever have an issue with any product there is no other way to ensure to make it right !!! A special thanks to Alaine, she always ensures everything is correct The people in the store are very friendly and are eager to help you find anything unlike the other big box store, keep it at Home Depot, You have a happy customer for life !

I found exactly what I was looking for and I gave Lindsey an extra $20 by mistake and she…read moreimmediatly told me that I gave her too much. May God bless Lindsey as well as her employer. Great customer service!

The guys there are completely unhelpful and extremely rude. Huge disservice to the community. You…read moreare better off giving your business to Red Ball Oxygen located down the road

From the owner: Medical Gases, Welding Shielding and Cutting Gases, Refrigerant Gases, Bulk Gases, Specialty Gases,…read moreWelding Supplies, Safety Products, Industrial Tools and Supplies, Equipment Rentals

The best staff, the best hometown hardware store where EVERYONE DOES KNOW YOUR NAME!…read more Go there at least once or twice a week!

I really enjoy coming here. It's located in Pittsburg and pretty much all the locals come here…read more They even have their own cat that lays out in front of the entrance and once in awhile she is walking around the store. Everyone of course is friendly, I'm sure that's just to be expected in this town.

Good selection of materials and hardware, helpful staff, truck and trailer parking area. Prices…read moreare a bit more in most cases than larger town big box stores ... but convenience counts so it's a wash. They also do small engine (lawn & garden) equipment repair.

Very complete product offerings and consistently courteous service. Ease and convenience not…read moreavailable in "big box" stores. Lawnmower repair services even offered, as well as custom order capability. I enjoy every visit.

This store was a very pleasant surprise. We have been in many other Harbor Freights in other…read morecities. The Mt Pleasant store was extremely organized and clean. The inventory was well stocked . Every employee we encountered was very helpful and friendly.

From the owner: Harbor Freight Tools is the leading discount tool retailer in the U.S. selling great quality tools…read moreat "ridiculously low prices" in stores nationwide. Harbor Freight Tools stocks over 7,000 items in categories including automotive, air and power tools, shop equipment and hand tools. With a commitment to quality and a lifetime guarantee on all hand tools, Harbor Freight Tools is a favorite of automotive and truck repair shops, government agencies, schools, manufacturers, contractors and tool enthusiasts who want top-quality and great selection and value.

After three trips to Lowe's and hours of frustration I was directed to Apex and they seemed to know…read morethe problem I had before I ever opened my mouth. They showed me how to fix my leak and it only cost seven bucks! Each of my trips to Lowe's had averaged at least $16 and all of their stuff was plastic. Apex was cheaper and the connectors I got were heavy brass. They were so friendly and helpful it really made the whole experience better.

This is so much more than a wonderful store. The owner is one of the kindest, most genuine people…read moreI've ever met, and she truly cares about our community and the people who walk through her doors. Her compassion, generosity, and willingness to help others are evident in everything she does. Supporting this business means supporting someone who continually gives back and makes our community a better place. We are so fortunate to have her. And the cherry on top is that the products she sells are top-notch; you can truly tell they are made with love, from the incredible scents to the time and care that goes into each item created by Ruby and Begonia. Thank you for all you do!

New store to the Mount Pleasant downtown area. They offer their own scented candles and sprays. A…read morelittle on the expensive side but all candles these days are running $20 and more. I bought 4 different kinds and they smell great. They offer seasonal candles and candles for men who want a more masculine smell in their home. Note: not open everyday. I tried twice to go back on a Monday and on a Tuesday. Closed . If I read their hours of operation, I would have known this. Go support your local businesses!