Sometimes you learn more about a business from what they don't do than what they do…read more I called Fireplace & BBQ's looking for help with my 50+ year-old Broilmaster P3X. I needed diagnostics and repair, and while they sell genuine Broilmaster parts, they don't really perform that type of repair work themselves. Here's where they earned a customer for life. Instead of trying to sell me a new grill--or worse, pretending they could do something they couldn't--they recommended a local technician who regularly purchases Broilmaster parts from them. That technician drove over an hour to diagnose and rebuild my grill, using only factory-authorized Broilmaster parts purchased from Fireplace & BBQ's. The result? My old Broilmaster now looks and performs like it just rolled off the showroom floor. I'm convinced it'll probably outlive me. Could I have gone to a big-box store and bought a shiny new aluminum grill? Sure. That's exactly what one store recommended. But anyone who knows grills knows many of those are designed to be replaced every few years. My Broilmaster was built to last generations, and now it probably will. The best part of this story is that Fireplace & BBQ's didn't have to recommend someone else. They could have simply said, "Sorry, we don't do that." Instead, they pointed me to the right person, and in the end they still earned the parts business because I insisted my technician buy only genuine manufacturer-authorized parts from them. That's how great businesses operate. They put the customer first, earn trust instead of demanding it, and understand that doing the right thing almost always comes back around. Five stars for honesty. Five stars for integrity. Five stars for understanding that customer loyalty is earned--not sold. They've earned mine. Easy 5 STARS

Do not do business with this company. He claimed that the parts were not available, however if I…read morepaid cash he had some inventory that would work. I paid him cash, and it has not worked more than three days at the most after he has left. Today he left and the fire went out after 25 minutes and never came back.

Julie and Scott are outstanding. They helped us find the right insert for our fireplace which was…read morenot built correctly and is smaller in size. Made sure it was what worked and what we could use daily. During the install all was very professional and tight. Greatly appreciate the effort and time getting this right.

These are definitely the two people, Scott & Julie, who you'll want to help you, to purchase from,…read moreand do business with. They are super affective communicators through email, and are excellent with customer service. So much knowledge and wisdom about stoves! I have an Austroflamm Integra FS, and it wasn't working, and they were able to help me diagnose it quickly and effectively through email, and now it's working perfectly. I highly recommend not searching the web for eternity if you Have found Scott & Julie of Off Grid Stoves, do business with them, and stick with them; because, they know what they're doing. Ryan Zink

This is the best store around for outdoor grilling and smoking. We got a beautiful built-in grill…read morefrom here as part of our backyard patio extension, and we returned to purchase a large Big Green Egg and accessories. The staff are all super knowledgeable and passionate about their products. They'll tell you what's worth buying, what to skip, and take the time to explain everything. Everyone who works there uses the products they sell, and we look forward to our next visit once we get the hang of our new egg and are ready to try out some more accessories.

After nearly 4 decades of grilling with charcoal and smoking with wood, I have decided to go gas!…read moreSo as I'm inclined to do,I shop around not for the best price but the best overall experience. In the case of a grill, it hinges on the salesperson or clerk as the case may be. I have limited knowledge of the natural gas grill I am considering. In light of the several thousand dollars, I intended to spend, my priority was to find someone who wanted to work with and educate me. After visiting other grill dealers in the area and getting a good idea of what I wanted, I came across Barbeques Galore on the internet while searching for info. I had completely forgotten they existed. I have been in other locations a few times and left unimpressed. When I walked in the front door here, I heard two men talking at the front counter. I proceeded to walk that way while looking at the grill display. One of the men (Victor) ask me if he could help me find anything and I said yes, I think you can. I continued looking and rounded the corner away from the front counter and about that time heard, well ok then. I was shocked. He apparently thought I the customer was supposed to walk over and engage him! Needless to say, it didn't go well after that. He did not offer to introduce himself( I knew by his name tag he was Victor) or extend his hand to shake. Wow! After being in sales, service, and management for over 40 years I'm amazed at this type of behavior by people working to sell a product. Obviously, I was taken for granted. I moved on down the street where I had the opposite experience at Firehouse. I was greeted with a friendly smile by Dave and guess what? I bought a very expensive grill from him in about 5 minutes. If you are looking for a grill, don't be mistreated. Shop around.

Good selection of materials and hardware, helpful staff, truck and trailer parking area. Prices…read moreare a bit more in most cases than larger town big box stores ... but convenience counts so it's a wash. They also do small engine (lawn & garden) equipment repair.

Very complete product offerings and consistently courteous service. Ease and convenience not…read moreavailable in "big box" stores. Lawnmower repair services even offered, as well as custom order capability. I enjoy every visit.

I purchased an $18000.00 trailer pit from this outfit and was given all the attention and red…read morecarpet treatment. After the completion of the pit and they had there money, there was no support for there product. Tried several times to contact them and left messages but no response!! I sold this piece of crap and will never will do business here ever!!

Clint built a very important part of a very high end outdoor kitchen. Reverse flow smoker with all…read morethe bells and whistles. He delivered it and set it in our rock work with his tractor. The customer ( a surgeon) was pleased. Good people to deal with. Will deal with again. Bud Allen This Old House Remodeling Tyler, Texas

Caveat emptor.... we had the Hearth Guys come out to check our installation…read more The Hearth Guys had to correct several deficiencies which were potential safety risks. They had to extend stove pipe away from the roof, reapply silicon to stove pipe which had not been property cleaned with acetone and then sealed properly, cut additional wood from the roof away from the stove pipe. The Hearth guys will also have to return to install a damper, which was not included. We paid up front; and after that the quality of service took a nose dive.

Had a some bad experiences at other fireplace companies, but At Blazin Hot, nothing but…read moreprofessionalism and hospitality. We drove out to their showroom and we were met at the door by the owner. She was friendly knowledgeable and we bought our gas logs for our fireplace. Her husband the other owner came to install the gas logs. Nothing bad that I can say about this company. A+ all the way....

I looked and looked but I could not find any coyote on the premises. The road runner greeted me…read morewith a friendly "Beep-Beep" when I can in and then sped off at the speed of light

Mike was rude and condescending to me both times I spoke to him on the phone. He questioned my…read moremeasurements over and over even tho I am building this new construction commercial fireplace around what I am ordering. As a female in construction I get this a lot and it gets so old and frustrating. So I just take my business elsewhere.

Wow, this guy is really knowledgeable at this store and he's helpful. However, he failed several…read moretimes to call us back. Like 3 times over weeks. Seems not to care about calling customers back. I see others have also had this experience. We bought from another vendor and they had our product to us within a week. It's now installed and we are set.

Our fireplace would not light. The tech - Jay - called 30 minutes before arrival. He was right on…read moretime. Very nice, polite guy. He took the fireplace all apart. Cleaned it all, and re did some of the wiring. After he was finished, the fireplace is perfect! The fireplace has never been this clean or looked this good! Even when it was new. I have already recommended them to other people. The service visit was well worth the money!

Just wanted to add a note. CDR called me and I had overpaid by mistake. This is two months after…read morethe job! Their accountant noticed the mistake. How many businesses follow up and tell you they owe you money. Thank you guys for being honest and contacting me. Just shows you the reason why you have repeat business.

Everything! They have such good customer service. The owner Greg Blake is awesome too. We bought…read morea beautiful couch and 2 recliners and we love them! Thanks, Blake Furniture!

Amazing experience. Staff is fantastic- everyone from the sales team to the delivery team. We hate…read moreshopping especially for furniture but they made it easy and enjoyable for us.