Poor customer service, sketchy billing practices and overall the meals were mediocre. I would not recommend.
Our experience; We received a gift card as a present. The first time we ordered there was a discrepancy between the online receipt and the receipt attached to the order when it arrived. The physical receipt had an additional $5 "Admin processing fee" added, which wasn't included on the online invoice. The online invoice, had a $2 'Stripe service fee', but we used a gift card, and nothing was processed via Stripe..Odd. I complained and they said that all orders are subject to a $2 processing fee, despite their website's FAQ page saying "there is no set up fee or service fee." - which they have since revised after I complained.
After we received the order and I had complained about the discrepency, they advised us that they forgot to bill us tax for one of the products we ordered, and instead of assuming responsibility for the mistake, they billed us for it retroactively, after they had already delivered the order.
Fast forward to our second order (to use up the balance of the gift card). As soon as they delivered the order I checked the contents against the invoice. One chicken breast was missing (meaning we were charged $20.90 for a single chicken breast). I contacted them immediately and it took them 3 business days to return my email, at which point they claimed I was mistaken and that they had a picture (they refused to share it with me) showing the order was complete when it was sent out, but that they would refund the credit for 1 chicken breast to the gift card.
With all the sketchiness around billing, additional fees being slipped in, missing items from the order and poor customer service aside, we found that many of the meals were rather bland and left something to be desired. I definitely don't recommend this service. read more