They started out amazingly, very nice job with teeth cleaning.
Then my issues started with them and I don't know what to do.
August 21st, second molar from the back had ended up breaking while I was eating, I immediately called my dentist and they said the surgeon wouldn't be in till the next day. They took me in to look at the broken tooth and suddenly said I needed three root canals instead of just one like they had originally planned.
They said I can come in tomorrow to work on the tooth and so I made an appointment to get my root canal done.
When I came in August 22nd at 8:35am, they set up to work on my tooth while the receptionist kept showing pictures of my broken tooth and how it needed work, which I was already made aware of. I clarified that I wanted the broken tooth fixed immediately because what if I'm eating again and it broke even further and didn't have the medical funds to cover it if they decided to do more expensive work.
They agreed and I went in, they numbed me up and started working on the tooth. I didn't even notice till I got in the car to look in the mirror at the root canal work and realized they had not even touched the broken tooth and it actually looked worse than when I had went in. They were not gentle I assume but due to being numbed up, I guess I didn't notice.
I was very upset and went in to talk to the receptionist about how I am worried about the broken tooth specifically, she said the one in front of it had a bad infection and that I shouldn't worry about my broken tooth because it was still "mineralized". Then why did it break? She suggested I get tooth putty from over the counter at any store. I was even more upset when they brushed me off and I immediately tried contacting the corporate line but the lady on the phone said there was no corporate line or email and that she would relay my distress to a "higher up" and then that higher up would contact me and then she hung up.
Update: August 27th, went in for a slight smell of infection in my last molar and concerned, wanting them to clean it or schedule a cleaning for my entire mouth because I missed last month's due to a big move. I went in, they took my blood pressure, prescribed me antibiotics. Saying they didn't need to look at it and I expressed more concern, asking to take a look back there to see if it's merely a gum inflammation and mild infection, or if I need that tooth addressed and also asked for them to look at my root canal because I've had jaw pain past 3 days of my root canal which I was told may be abnormal and wanted to ensure that it was healing okay to reduce my anxiety. I saw the doctor visibly shrug and said I shouldn't worry about it because it's probably my bad molars in the back and I quote "It's probably your molars in the back, they're in pretty bad shape." Didn't even look at it, didn't even try to do anything, just stood a couple feet away from me the entire time he was talking and I wasted my breath and had to get there for nothing.
And I've tried seeking help from dental events that off free or low cost work because because I'm insured and not at "poverty level" I was rejected. read more