By far the worst vape store I went to. I opened a vape in shop took a hit and it was fine. I walk 1…read morestep outside and it stops working. Go back into the store to show the guy and he argues with me about putting it on the charger. I explain to him that I've never in my life had to plug a vape in right after getting it. He says come back later and I'll do an even exchanged. so I come back after I get off of work and still end up having to pay for a new one when all I wanted to do was exchanged it. so my one trip to this store ended up costing me $60 i will not be going back here and I will make sure everyone I know is aware of the horrible customer service that happened here.

I have been a customer of the Elgin store for a while, and I just started to hit up this shop, it…read morejust as awesome. The deals are legit and they have awesome herb and deals on that too. Staff is super chill and the owner is on point with the best products. They have a great selection of vapes and thca vapes. Great herb selection, and glass. Lot of cool stuff for gifts and conversation pieces to enjoy. You get discounts on a lot of the inventory they sell. I keep going back because of the value for the buck. The staff always leads me to what I want, not what they want and doesn't go outside my price bubble. Recommend to all They even have a drive through coming with digital board.

This is the best place around the area, most reasonable price for everything, they always been…read morehaving some or other deals going on which makes me visit them every other day too see whatss going onnn whats new! Very friendly management, and i swear i havenot seen such a wide range of varieties in a smokeshop They have got the best selections in vapes, cigars, glass, everything......

Today January 4th around 9:03pm i went to return two Blueberry/Raspberry vapes that were defect/…read morepurchased yesterday January 3rd, it is funny that an employee was walking out closing the door , i went close by with my car i asked to return and get new ones since i have no smoke for the night, he said come tomorrow i have to go somewhere , thats what i call totally say 0 Customer Service very unprofessional guy, they are 4 people that work there different shifts don't know their names but best people as i know them outside shop too, but this guy has 0 Customer Service , this is not Japan to close on time or you can but you are by the door so make customers happy I won't return the defects ones i will not shop there anymore until an apology All the best

They have a vast selection of goodies. Reasonably priced and friendly. Only complaint would be the…read moreparking but that's not their fault.

From the owner: At Pharaoh’s, we’ve been proudly serving our community for over three years, bringing you the…read morefinest selection of smoking essentials and accessories fit for a king. Inspired by a passion for high-quality products, we’re especially known for our handcrafted Ukrainian hookahs, offering a premium smoking experience you won’t find anywhere else. Our store is built on exceptional customer service and a unique product lineup, carefully curated to meet the needs of every smoker. Whether you're after the latest disposable vapes, stylish accessories, or looking to elevate your sessions with our collection of hookahs, we’ve got it all. With local and international connections, we ensure that every product on our shelves meets the highest standards of quality. Step inside Pharaoh’s, and you’ll be transported to a space designed for ultimate relaxation. The chill and laid-back atmosphere, combined with our knowledgeable staff, makes every visit an experience. Whether you're new to the world of vapes or a seasoned hookah enthusiast, we’re here to guide you. Stop by Pharaoh’s Smoke Shop and treat yourself to a royal smoking experience. We’re more than just a store—we’re a place where community, quality, and relaxation come together.

I love this smoke shop. Great people who really know their merchandise. Excellent, friendly,…read moreservice. They're a little out of my way, but with the breadth of products they carry, and the excellent service, Ash's Smoke Shop has become my favorite smoke shop ever. Give them a try. I'll bet you'll be pleasantly surprised.

Great customer service, competetive pricing vs the internet with quality products and a wide…read morevariety to choose from! Staff is always engaging, knowledgeable and friendly!!! Bring your business to this company! They will take great care of you!!!

they sell to minors. I've called the police. Since they were…read moreunincorporated, we had to talk to the State police we made a report. - 16 year old w a punch card

Found this place on a whim! I stopped in and the owner is so nice. He has so much and he has a…read moreprogram for vapes, buy 9 and get the 10th free. Can't beat the prices either! I've been recommending this place to everyone I know!

Found a gem in the rough. I was driving by the roselle area looking for a decent liquor store to…read morebuy a party's worth of Alcohol, and saw this place in the Roselle plaza. I was really bummed that I didn't know this place earlier because I live right right door in Medinah. Right as you walk in the door, I was warmly welcomed by the staff, encouraging me to oblige them with any requests they can assist me with. I have to be honest, this place is legit, they have trolley carts for "party shopping", and my buddy took complete advantage of their elegant walk-in humidor to pick up a couple shorties and even he was impressed by their "spectrum of collection" of cigars. I also was really impressed by the cleanliness of the store and the clientele (so important). I also found some really rare craft beers. Anyway, I was able to pick up everything we needed for a family Halloween party then we were assisted by the energetic young man at the counter with our purchase. The best part was I wanted to see how they would handle pressure, so I picked up something that I didn't need and wanted it changed at the counter (no very kind of me but it was all in an effort to see how they would serve me) it was a walk in the park. They young man, asked me what I needed instead and he said he would get it for me, all with a smile. He then proceeded to get exactly what I needed and typically you would have to get it yourself but I was truly served. Would recommend coming here because the service here is unique and seeing that the "regulars" walked in to their usual purchase ready at the counter was astounding. Why the need to write so much you ask? Simple cause it's hard to find a store dedicated to true customer satisfaction and a store that has everything you need. Will definitely be stopping back here and recommending Payless tobacco and liquor to friends and family.

They used to be inexpensive enough for me to make the trip from Hoffman Estates, but they cost…read moreclose to Cook County prices now, so I'm looking around for a place that's better priced. My sister-in-law goes to a place in Addison where she gets them for$20 cheaper per carton. That's a $40 savings when I go for cigarettes. That's huge. So, they're losing me soon due to their prices going up out of proportion to DuPage's usual prices.

Friendly Place. Cheap Cigarette prices........and they have got Hookahs and Hookah tobacco. I…read moreglanced in their Humidor and they've got some nice collection of Cigars too. Go check 'em out.

I like this place and go every so often with friends. It has a nice aesthetic and the hookah is…read moreonly $8 with no cover fees or time limits like other hookah bars in the area. The flavors are standard, the drinks are hot, and they give you an ice hose free of charge. The service I've experienced here has been a different every time but I would say that every 4/5 visits they are on top of changing coals and making sure our table has everything we need. I tend to visit on weekday nights so I can't speak to the addition with a dance floor and dj, but I like the chill atmosphere I've experienced every time I've gone and will be coming back to this hookah bar again.

Excellent service and decent atmosphere to hangout. I highly recommend to those who like hookah.read more

Favorite vape store around! Service is a++++ always helpful and knowledgeable. Great hours,…read moreconvenient location!

All employees are very friendly, they know what they're customers want and are very knowledgeable,…read moregreat selection of products as well

Prices and quality were always good. The service and the same owner are not anymore. There were…read moretimes I went there, he was scornful and he wouldn't even speak to me, but he wasn't like that to other customers there. One time, he spoke to me inappropriately, angrily. I don't know why he became this way with me, nor do I care anymore. I gave this guy too many chances to be decent to me again after that. As a customer, I not only pay for product(s) I pay for a service. So I don't ever intend to go to Cigarette Depot again.

This is the best smoke shop I've been to and I've been to quite a few! They hands down have the…read morebest products with the best prices I can find. Owner is super nice and helpful. And again their prices are the best and legit vapes. I ordered two posh 3000 for just 21$ I was a little skeptical with such a low price so I checked both on posh online and both verified! Can't beat that price anywhere they are awesome