Great customer service, competetive pricing vs the internet with quality products and a wide…read morevariety to choose from! Staff is always engaging, knowledgeable and friendly!!! Bring your business to this company! They will take great care of you!!!

I went in this place to buy a pen for a cartridge charged it for a whole day n it didn't work…read more when bought the cashier didn't give me a receipt. Needed it replaced or refunded. Forgot to take it in the next day so I bought a new one. Brought back the one that didn't work and they refused to exchange or refund me after speaking to the cashier about the problem and was told to bring it in and I did Very displeased and I will not go shop there anymore thumbs down to Ash smoke shop You get a zero puff be gone

By far the worst vape store I went to. I opened a vape in shop took a hit and it was fine. I walk 1…read morestep outside and it stops working. Go back into the store to show the guy and he argues with me about putting it on the charger. I explain to him that I've never in my life had to plug a vape in right after getting it. He says come back later and I'll do an even exchanged. so I come back after I get off of work and still end up having to pay for a new one when all I wanted to do was exchanged it. so my one trip to this store ended up costing me $60 i will not be going back here and I will make sure everyone I know is aware of the horrible customer service that happened here.

I have been a customer of the Elgin store for a while, and I just started to hit up this shop, it…read morejust as awesome. The deals are legit and they have awesome herb and deals on that too. Staff is super chill and the owner is on point with the best products. They have a great selection of vapes and thca vapes. Great herb selection, and glass. Lot of cool stuff for gifts and conversation pieces to enjoy. You get discounts on a lot of the inventory they sell. I keep going back because of the value for the buck. The staff always leads me to what I want, not what they want and doesn't go outside my price bubble. Recommend to all They even have a drive through coming with digital board.

Today January 4th around 9:03pm i went to return two Blueberry/Raspberry vapes that were defect/…read morepurchased yesterday January 3rd, it is funny that an employee was walking out closing the door , i went close by with my car i asked to return and get new ones since i have no smoke for the night, he said come tomorrow i have to go somewhere , thats what i call totally say 0 Customer Service very unprofessional guy, they are 4 people that work there different shifts don't know their names but best people as i know them outside shop too, but this guy has 0 Customer Service , this is not Japan to close on time or you can but you are by the door so make customers happy I won't return the defects ones i will not shop there anymore until an apology All the best

Excellent customer service. I was looking to purchase a refillable vape for the first time and he…read morewas very helpful trying to find something I was 100 percent satisfied with . I really appreciated the staffs customer service and being patient with trying to find the right one

Hours state open at 10 am. Showed up 5 minutes early and waited and waited eventually giving up at…read more10:08 am as the business is not open. Won't be coming to a shop that has questionable hours.

My all-time favorite head shop for 14+ years…read more Typically birthday/cash discount for glassware.

Good selection of beers. Wish they had more porters and stouts through the year. Can find things…read morehere others don't carry. Huge selection of wine as well. A little more expensive than some other places overall.

Good selection. Decent prices. Several barrel picks in the bourbon aisle. No allocated bourbon…read moreitems, which is not a surprise. Other than that, no complaints.

Sammy & the employees here are super helpful! The store is always clean & stocked with tons of…read moreproducts! Customer service is top of the line & they always have deals!!!!!

We were finishing an adopt-a-highway event when the owner stopped out to hand us a bag of cold…read morebottles of water. It's this type of kindness and community support that make Lombard great! I highly recommend stopping in. Good businesses deserve our support!

Friendly Place. Cheap Cigarette prices........and they have got Hookahs and Hookah tobacco. I…read moreglanced in their Humidor and they've got some nice collection of Cigars too. Go check 'em out.

Reviewing based off of the flavor selection and the staff. At this point we had already bought a…read moremod and had all the supplies we needed when we visited this shop. Hard to find the shop. Next to the Jewel tucked in a corner. Sign says 'Smoke Shop' above the building. Walk in, all the flavors are on the wall, and a testing bar station. They have about 20 tobacco flavors, 20 menthol flavors, drink flavors, dessert flavors etc. They make all their flavors in house or at their South Elgin location. They have 0, 6, 12, 18, and 24 for nicotein strengths. They can customize for you and go down to 3 if you need. Personal favorites: Menthol X, Captain Jack, and N Port, and Tobacco Road. Staff were nice and they use the five star app for rewards.

Oh my...so much to say...lets make this short…read more.. They have EVERYTHING, give great advice, and ship too! Cheaply. Their juices are SECOND TO NONE. Looking for the best juice and great equipment? Its here. Customer rewards? Got 'em. They also have a store in South Elgin. They get my 100% approval. A GREAT family business.

Excellent service and decent atmosphere to hangout. I highly recommend to those who like hookah.read more

One of the greatest hookah lounge i've been at. Nice DJ room, nice hookahs and nice service from…read moreMoe. I would recommend this place if you're looking to party with some hookahs.