Reviewing based off of the flavor selection and the staff. At this point we had already bought a…read moremod and had all the supplies we needed when we visited this shop. Hard to find the shop. Next to the Jewel tucked in a corner. Sign says 'Smoke Shop' above the building. Walk in, all the flavors are on the wall, and a testing bar station. They have about 20 tobacco flavors, 20 menthol flavors, drink flavors, dessert flavors etc. They make all their flavors in house or at their South Elgin location. They have 0, 6, 12, 18, and 24 for nicotein strengths. They can customize for you and go down to 3 if you need. Personal favorites: Menthol X, Captain Jack, and N Port, and Tobacco Road. Staff were nice and they use the five star app for rewards.

Oh my...so much to say...lets make this short…read more.. They have EVERYTHING, give great advice, and ship too! Cheaply. Their juices are SECOND TO NONE. Looking for the best juice and great equipment? Its here. Customer rewards? Got 'em. They also have a store in South Elgin. They get my 100% approval. A GREAT family business.

Great customer service, competetive pricing vs the internet with quality products and a wide…read morevariety to choose from! Staff is always engaging, knowledgeable and friendly!!! Bring your business to this company! They will take great care of you!!!

I went in this place to buy a pen for a cartridge charged it for a whole day n it didn't work…read more when bought the cashier didn't give me a receipt. Needed it replaced or refunded. Forgot to take it in the next day so I bought a new one. Brought back the one that didn't work and they refused to exchange or refund me after speaking to the cashier about the problem and was told to bring it in and I did Very displeased and I will not go shop there anymore thumbs down to Ash smoke shop You get a zero puff be gone

Today January 4th around 9:03pm i went to return two Blueberry/Raspberry vapes that were defect/…read morepurchased yesterday January 3rd, it is funny that an employee was walking out closing the door , i went close by with my car i asked to return and get new ones since i have no smoke for the night, he said come tomorrow i have to go somewhere , thats what i call totally say 0 Customer Service very unprofessional guy, they are 4 people that work there different shifts don't know their names but best people as i know them outside shop too, but this guy has 0 Customer Service , this is not Japan to close on time or you can but you are by the door so make customers happy I won't return the defects ones i will not shop there anymore until an apology All the best

Excellent customer service. I was looking to purchase a refillable vape for the first time and he…read morewas very helpful trying to find something I was 100 percent satisfied with . I really appreciated the staffs customer service and being patient with trying to find the right one

I recently discovered this business and have visited twice for vapes. Robust selection of just…read moreabout everything it seems! The staff was very friendly each visit, and the prices were good. It's definitely a place I'd want to patronize in the near future!

All employees are very friendly, they know what they're customers want and are very knowledgeable,…read moregreat selection of products as well

Found this place on a whim! I stopped in and the owner is so nice. He has so much and he has a…read moreprogram for vapes, buy 9 and get the 10th free. Can't beat the prices either! I've been recommending this place to everyone I know!

they sell to minors. I've called the police. Since they were…read moreunincorporated, we had to talk to the State police we made a report. - 16 year old w a punch card

I usually like coming in this shop except for one person who works there who is always on their…read morephone . Trying to get you out of there. So today I got charged $12 for a deal of $1 for 3 insense......I got 6x..... so it should have cost me $2......he ripped me off $10....but otherwise ....I haven't been there in months. But i have to go back because I have 1,091 points w Fivestar (app). That's $1,091 dollars worth of points. There is a really nice good worker there, who is tall and will always give u the best recommendations. He has blonde hair about 6"4, he is the best worker I've ever dealt with at any vape shop. I jus hope I can get some money back for the other worker ripping me off multiple times.

This is one of the 2 greatest vape, CBD, and NO kratom shop! I suggest you guys get it. But, the…read morestaff are the nicest, most helpful employees I've ever seen at a vape shop. I have one favorite employee and he always helps me out if I need help with my tank or battery, always gives me the best product for the money I have at the time. I try to go in at least twice a week.love this place!!!!!

Totally cool, knowledgeable staff. Not your average smoke shop. They will assist you in every way…read more Have been going here for a year or so and always happy with product. Not to mention how neat the shop is set up. I love the them there and how they always greet you with kindness and totally professional. Will never go anywhere else. Highly recommend Uncle Stu's!

I'm always going here ....not only is it close by ,but the smoke is great ! Fantastic deals and a…read moredecent selection of pipes and all kinds of products!!! The Staff is very knowledgeable and friendly!!! So can't wait to be back !

Sammy & the employees here are super helpful! The store is always clean & stocked with tons of…read moreproducts! Customer service is top of the line & they always have deals!!!!!

We were finishing an adopt-a-highway event when the owner stopped out to hand us a bag of cold…read morebottles of water. It's this type of kindness and community support that make Lombard great! I highly recommend stopping in. Good businesses deserve our support!