Great customer service, competetive pricing vs the internet with quality products and a wide…read morevariety to choose from! Staff is always engaging, knowledgeable and friendly!!! Bring your business to this company! They will take great care of you!!!

I went in this place to buy a pen for a cartridge charged it for a whole day n it didn't work…read more when bought the cashier didn't give me a receipt. Needed it replaced or refunded. Forgot to take it in the next day so I bought a new one. Brought back the one that didn't work and they refused to exchange or refund me after speaking to the cashier about the problem and was told to bring it in and I did Very displeased and I will not go shop there anymore thumbs down to Ash smoke shop You get a zero puff be gone

Today January 4th around 9:03pm i went to return two Blueberry/Raspberry vapes that were defect/…read morepurchased yesterday January 3rd, it is funny that an employee was walking out closing the door , i went close by with my car i asked to return and get new ones since i have no smoke for the night, he said come tomorrow i have to go somewhere , thats what i call totally say 0 Customer Service very unprofessional guy, they are 4 people that work there different shifts don't know their names but best people as i know them outside shop too, but this guy has 0 Customer Service , this is not Japan to close on time or you can but you are by the door so make customers happy I won't return the defects ones i will not shop there anymore until an apology All the best

Excellent customer service. I was looking to purchase a refillable vape for the first time and he…read morewas very helpful trying to find something I was 100 percent satisfied with . I really appreciated the staffs customer service and being patient with trying to find the right one

Reviewing based off of the flavor selection and the staff. At this point we had already bought a…read moremod and had all the supplies we needed when we visited this shop. Hard to find the shop. Next to the Jewel tucked in a corner. Sign says 'Smoke Shop' above the building. Walk in, all the flavors are on the wall, and a testing bar station. They have about 20 tobacco flavors, 20 menthol flavors, drink flavors, dessert flavors etc. They make all their flavors in house or at their South Elgin location. They have 0, 6, 12, 18, and 24 for nicotein strengths. They can customize for you and go down to 3 if you need. Personal favorites: Menthol X, Captain Jack, and N Port, and Tobacco Road. Staff were nice and they use the five star app for rewards.

Oh my...so much to say...lets make this short…read more.. They have EVERYTHING, give great advice, and ship too! Cheaply. Their juices are SECOND TO NONE. Looking for the best juice and great equipment? Its here. Customer rewards? Got 'em. They also have a store in South Elgin. They get my 100% approval. A GREAT family business.

I recently discovered this business and have visited twice for vapes. Robust selection of just…read moreabout everything it seems! The staff was very friendly each visit, and the prices were good. It's definitely a place I'd want to patronize in the near future!

All employees are very friendly, they know what they're customers want and are very knowledgeable,…read moregreat selection of products as well

Totally cool, knowledgeable staff. Not your average smoke shop. They will assist you in every way…read more Have been going here for a year or so and always happy with product. Not to mention how neat the shop is set up. I love the them there and how they always greet you with kindness and totally professional. Will never go anywhere else. Highly recommend Uncle Stu's!

I'm always going here ....not only is it close by ,but the smoke is great ! Fantastic deals and a…read moredecent selection of pipes and all kinds of products!!! The Staff is very knowledgeable and friendly!!! So can't wait to be back !

Found this place on a whim! I stopped in and the owner is so nice. He has so much and he has a…read moreprogram for vapes, buy 9 and get the 10th free. Can't beat the prices either! I've been recommending this place to everyone I know!

they sell to minors. I've called the police. Since they were…read moreunincorporated, we had to talk to the State police we made a report. - 16 year old w a punch card

Friendly Place. Cheap Cigarette prices........and they have got Hookahs and Hookah tobacco. I…read moreglanced in their Humidor and they've got some nice collection of Cigars too. Go check 'em out.

The owner Khan has completely gone above and beyond for my situation…read more They waited for me when I called to let them know I was down the street sitting in traffic but was trying to make it before closing time at midnight. I tried to assemble the products and I was having a hard time getting it to work. The owners son was so nice and went out of his way to help us in the parking lot even though the store was closed. Unfortunately, stuff happens and the tank wound up being faulty. After a few days of minimal communication because of my job, Khan did everything he could to reach out to me and rectified the situation. I will definitely go out of my way to purchase from this shop again. Thank you so much!

They sold me the wrong coils and when I went back to exchange them they blamed it on me. And it top…read moreit all off they couldn't even figure out witch coils i need after 10 minutes of trial and error. Profoundly unqualified to be running a vape shop