Nick the owner is the best...And ...Dawn 1 & Dawn 2 are awesome..they' re all ..like familyread more

I called this company this afternoon and was greeted by a very…read moreunprofessional and sarcastic woman. I inquired of them holding many pall mall cigarette cartons for me to pick up and pay for tomorrow. She said the most they can hold is 4 and that they have to reserve a supply available for local regular customers as opposed to myself. I told her I'm from Des Plaines and other cigarette dealers had no problem in filling and holding regular large orders for me to pick up despite where I am from. She also hurried me off the phone saying she was very busy and would not give me a cost total for the 4 cartons. She said goodbye while I was still talking and hung up on me! I called back later and spoke to a man I believe was the owner. He was very unreceptive toward holding the 4 cartons for me saying he would sell them to other people who came in before me. I told him I would be there between 12 and 1 PM tomorrow which he implied would be too late to hold them. I cannot believe the antagonism I received from both people I spoke to who, for some reason, acted non receptive in my doing business with them just because I am not local or a regular customer. They did not realize that if I make large orders with them on a regular basis would be good business for them economically. Such coldness and unprofessionalism I will not tolerate.

I am just a regular that will always come back. Great service Great guys!! Always has everything I…read moreneed

Excellent customer service, they always have what I need at great prices!! Wide selection of salt…read morenic to satisfy the cravings. They know how to take care of their customers, and that keeps me coming back. Try them out, you will not be disappointed!!

Great customer service, competetive pricing vs the internet with quality products and a wide…read morevariety to choose from! Staff is always engaging, knowledgeable and friendly!!! Bring your business to this company! They will take great care of you!!!

I went in this place to buy a pen for a cartridge charged it for a whole day n it didn't work…read more when bought the cashier didn't give me a receipt. Needed it replaced or refunded. Forgot to take it in the next day so I bought a new one. Brought back the one that didn't work and they refused to exchange or refund me after speaking to the cashier about the problem and was told to bring it in and I did Very displeased and I will not go shop there anymore thumbs down to Ash smoke shop You get a zero puff be gone

Be weary of your purchases, they do not exchange anything that has been used whether it's defective…read moreor not. You're only choice is to persue the manufacturer who at best send you the same product and hopefully it works properly. I bought a replacement tank that apparently is known to leak through the air intake. Maybe the business was unaware or forgot but they still order it and sell it after various reports of the same issue. Thats my problem with the situation. Don't sell products that are of lesser quality as if they were good. The exchange policy is clear but dont sabotage my buying choices with crap options. Know your products and sell the best. I dont mind paying for what i want.

Crooks! They sell broken devices and then offer to fix it, but then don't even follow through. I…read morebought a product from them and the guy offered to charge it while I ran errands next door. After my errands, I went to pick it up and the man said "for some reason it is not leaking." I asked for a refund or an exchange for a new product and he refused both, saying he could fix it. Why would I want a broken product that will only need to be fixed time and again? I said fine, if my only option is for you to fix it, then fix it. He couldn't figure out why it was leaking and just handed me the broken product out. Don't do business with these people. If you must, then use credit instead of cash so you dispute the charges if they try to sell you broken products.

Got my iPhone 6s Plus screen fixed here today & they did it within 20 minutes! Great service & very…read morehappy with the quality! Definitely recommend!!

They were so nice to work with and fast! I called ahead of time to see if they had time to fix my…read morephone screen and Sam told me to come right in. They took about 30 mins and my phone looked like new when they were done! I would definitely recommend!

Everyone needs a cigar now and then, if so this is definitely a place in the western suburbs you…read moreshould check out. Behind the very ordinary exterior resides a fantastic humidor. There selection is next to none and carries a range that should satisfy your smoking needs . Their prices are fair and much lower than most cigar stores in the area. As an example I will use la Gloria Cubana Series R # 7. This is my personal favorite. Most cigar stores charge up to $12.99 a stick. This store carries them at $8.99 a stick. If you buy them online in a box you can get that down to around $7, but you must pay shipping. So their pricing is good if you need a couple of cigars for golfing , card game or party. This is a friendly store and they also carry lighters, fuel and cigarettes. The store is several blocks west of York road on Irving Park road in Bensenville. Give them a try, you will be glad you did!

I first have to say that this two block area is filled with these "no cook county tax" locations…read morefor tobacco and this is the cheapest of those locations. It's also easy to get into and out of and inside is not cramped. As you can see from some of the pictures I added, prices are good. There is also a wide variety of products there. Some a bit out of place like knives in a display case...? But tons of small cool things so no complaints there. Now...the bad: the service there was just bad! I walked in and as I walked around, I had someone hovering around me. I don't think I give the idea that I'm going to rob something but I find this so annoying (and not the hovering around like a salesman at a used car dealer). I asked a question to the clerk behind the register and he had no idea what I was talking about, I was looking for supplies for my humidor. He was on the phone the whole time he rang me up and seemed really annoyed that I had to speak to him as he was on the phone speaking another language. He obviously didn't care because when I spoke the person on the line (yes, he had it on speaker). Said something like huh? So I got a better response from that person than the clerk! I think they know they're gonna get tons of customers so who cares about the service, people come here for the prices! I'll give it another chance but with service like this, I'll go to one of the other 5 locations across or down the street.

Sammy & the employees here are super helpful! The store is always clean & stocked with tons of…read moreproducts! Customer service is top of the line & they always have deals!!!!!

We were finishing an adopt-a-highway event when the owner stopped out to hand us a bag of cold…read morebottles of water. It's this type of kindness and community support that make Lombard great! I highly recommend stopping in. Good businesses deserve our support!