Excellent service and results. My carpet was really stained and after their work it was stain free…read moreand looks great. Also, very nice people

AITA? After doing a little bit of internet searching for a…read morecarpet cleaner I found K-A Carpet. I saw on Yelp they were running an offer for $50 to get $100 credit on service. I went on their website and decided just to book through their website as I like supporting local businesses, especially if they invested in an online presence. Some background: I moved from South of Boston to North of Boston, and my new place wasn't so new and needs some cleaning before I move-in. I talked with the owner who said when they get their carpets cleaned they are usually charged for three rooms for the place, so I assumed it would be equivalent to 400 square feet. I also wanted to clean the tile/grout from the kitchen and bathroom - at least the places where foot traffic was, so I figured for the bathroom would be 25 square feet and the kitchen about 50 square feet. Thus, I put in for 75 square feet of tile/grout cleaning. Okay, so I add those services and pick a day that the owner of the unit would be there prior to my arrival. I pay the $60 down-payment to confirm the online order. I sent the owner cash to pay, with $65 extra in case of any overages or in case they do a wonderful job and feel the need to tip $20. The day comes, I receive a call from the tech at 12:06pm who is doing the service when they arrived on location. I let the tech know that I'm not on-location but the person there is opening up the garage for them now and that I left cash as payment for their services with him when thee services are complete. And at that time he told me that the garage door was opening and he was greeted by the owner. Minor issue 1: I received a call from the owner at 12:08pm saying that the tech requested the full bill to include what I paid in the down-payment and wanted to verify if I paid anything up-front. I then pulled up the email and credit card online statement to be sure that I was charged the down-payment and told them that I did in-fact pay the down-payment of $60, and the due at completion would be the remainder balance of the invoice. So, what was up with the tech not knowing how much to collect? Or was that a tactic just to get more money when he knew he wasn't dealing with the person paying the bill? Sure, could be an innocent blunder not looking at invoice very closely. But that got solved. I get to the location the following day and talk with the owner who informed me that they liked the carpet cleaning service, but didn't like the chemical or perfume in the cleaner as it made him cough. I looked around and the carpets were cleaned decently enough. Could I have cleaned it the same or better with a rug doctor mighty pro or bissell big green machine rental - yes. I then as about the tile in the bathroom or kitchen as I also expected the bathroom or kitchen to be done as I paid for 75 square feet of that too, but was told that they didn't. The owner then handed me back $60, indicating he thought the tech only deserved a $5 tip. I asked if they mentioned anything about the tile or grout cleaning service, to which the owner said no. I then reached out for support using text messaging to see what K-A's side of the story was at 9:54am. And after a phone conversation at 10:29am, they informed me that the space was larger than anticipated, and when they spoke with the person at the property they got "no response," however, if they were wrong they could reschedule to come back. The part I thought was strange is the "no response" because I got a call when the amount due was in question... Why didn't I also get a call here, either from the tech or the owner saying something isn't adding up. I can understand if there was a miscommunication on the exact dimensions of the space, so I voiced my thoughts, which verbatim are "I'll check and get back to you. If you don't hear back from me everything is ok." I get the space measured, and turns out that yes the measurements were a little off, but according KA's own ordering/scheduling system was a difference in price of $50 if they charged exact amount of carpet space plus 100 square feet for the actual 105 square feet tile/grout. Or a difference in price of $77.50 if they charged 125 square feet for the 105 actual square feet of the tile/grout. The owner had enough to cover $65 in case this exact thing happens. And you would think a reasonable person would accept $15 for an extra 5 square feet of space, instead of the 90c per square foot they charge in the 25-sq.ft.block billing. Or could have just said it was 100 square feet and pocketed the rest as a tip. I bring this information back via text messaging and get told that they would be happy to schedule tile and grout cleaning for $250. Also that I'm entitled to a $12.50 refund as that is the difference between what I paid and what services I received. Me: Why didn't the tech contact me like they did earlier if they had a concern with size/scope of job? "If the person on-site couldn't make a decision, that would be more

We had three area rugs cleaned, and the gentleman who came out did a fantastic job! We were so…read moreimpressed with the quality of his work, his professionalism, and the prompt service. A big thank you to the entire team for your excellent communication, quick response, and fast turnaround. The whole experience was seamless from start to finish. Highly recommend!

I dropped my rugs off about 6 or 7 months ago. I had totally forgotten about them. They called me…read moreto see if I still wanted them. Not only did they not get rid of them, they delivered them to me in another state and took a cash payment just for the rugs. No delivery fee...nothing. The two men who delivered the rugs were so kind and nice. I highly recommend this company to everyone who needs rugs cleaned and top notch customer service!!

I needed my dining room chairs cleaned after 8 years of heavy use. They came out looking like new…read more Easy to schedule, great communication and very very fair price. Will use them again!

Had a leak in my basement and my wall-to-wall rug was soaked. Carlos responded to my request…read moreimmediately and was at my house within an hour. Carlos was responsive, responsible, courteous and so helpful. He left two large fans to dry everything out, and we spoke the next day to confirm all was good for him to pick them up. HIGHLY recommend them for great service, a reasonable price and exceptional response time.

Responsive, communicative, and did a great job cleaning the whole house' carpet! No odor afterwardsread more

We were really thinking of replacing the carpets in our downstairs basement! Paul was on time,…read moreworked quickly and 99 percent of the stains were completely removed! I really should have taken before and after pictures because the results were dramatic! Looks like this old carpeting still has plenty of mileage left! We will certainly be calling Cyclone in the future!

Jeff was great , very careful and helpful, would definitely hire him again and the carpet looks…read morebrand new. Highly , recommend him and this outfit

If you have Dog Pee and Stains, this is who you need…read more Frank and Jeff are friendly, professional, efficient, knowledgeable. They came, did the work and left. I'm happy to talk with anyone who has a badly stained and very smelly carpet from dog urine. My beige wall to wall, was about 15 years old and looked like a polka dotted rug from our 16 year old dog. Maggie couldn't hold her urine and was able to use only our living room as "her" room. We just let her. The smell was so bad we simply didn't use the room and decided it was Maggie's room. It was not good. I read the ads online. Jeff and Frank came looked at it and we talked about it. They were very realistic in telling me that the smell of the cleaning chemicals would probably be worse the 2nd day. They talked with me about how the chemicals worked and my asthma, and how well it may or may not work on our particular stain situation. In every way they were spot on. ha. In some ways, they tried to set a worse expectation than actually took place and we were pleasantly surprised. The carpet stains were initially totally gone and then reappeared a bit later, though much lighter of course. The same for the odor. It was so much better, and we could use the room. It was great to have the room back. However, I could still smell urine a bit. By this time we'd said goodbye to Maggie. This was why we chose to have the living room rug redone about 6 months later. We added the basement and other rooms when they cleaned last week. They were great, again, and they let me know that the stains would probably not get any lighter than they currently are, which I appreciated. Big thumbs up. Only down side is trying to get an appointment. They are pretty booked up.

Capone is the best, super trustworthy and knowledgable. I called to ask their advice on a new rug,…read moreand he could've easily tried to sell me on carpet cleaning, but instead was super transparent and said the cleaning probably wouldn't fix the issue. He took the time to give me advice at no charge. Great guy!

Our first time using Capone Carpet Cleaning and we couldn't be any happier with the friendly…read moreservice and quality workmanship. We had 2 large dhurrie area rugs and 3 dhurrie runners cleaned and they look like brand new. We dropped them off at their location and they were ready in the date given. Highly recommend Capon

If I could give Mike 10 stars that wouldn't be enough...on time...on budget (VERY…read morereasonable)...great attitude...and outstanding results. Highest possible recommendation.

Mike was great. It was two days before Christmas and there was a huge puddle of paint spilled on a…read morerug. He was supposed to finish his Christmas shopping and be with family but he came at 3pm during a snowstorm to help out. He got all the paint stains out and the rug was cleaner than ever. To say he went above and beyond would be an understatement with the circumstances. HIGHLY recommended. You can see his before and after photo. The before doesn't even do it justice because It was much worse to begin with.

Thank you Jason for the excellent service and friendly chat! Having recently moved cross country,…read moreour old Room & Board arm chairs and loveseat (15+ years) were in dire need of cleaning. I reached out to Jason and he responded immediately. After sending over photos, he provided a very reasonable quote and scheduled right away. I was so impressed by the level of service and the output on the steam cleaning... everything looks bright and clean again. So glad I found South Boston Carpet Cleaning and I'll be calling Jason again for all my upholstery cleaning needs!

I spilled bright pink nail polish on an area rug and Jason did his best to get it out - it's barely…read morenoticeable now! He also cleaned the couch. He was timely and very communicative. An added bonus is that he is friendly and personable. I had two other companies "ghost" me and now I'm happy they did because I found South Boston Carpet Cleaning. Pricing was very reasonable as well. Highly recommend!

I needed my area rug cleaned in my living room. I had tried a take away service last year but was…read morevery dissatisfied. I read the review for Perfection Carpet Cleaners and called the phone number. Richard got back to me right away, sent a price quote and set a date within a few days. He was prompt, professional and finished an 8' round and and 10' runner within twenty minutes. He called me into the room to ask if I liked the results. I pointed out the heavier dirt at the foot of the chair where I sit each night. He went over it again and it truly was "Perfection." The rugs took 3-4 hours to completely dry. I am so happy with the results!!! Give them a try. You will not be disappointed!

Very responsive and did an amazing job cleaning older wall to wall carpets. Highly recommend!read more