Excellent service and results. My carpet was really stained and after their work it was stain free…read moreand looks great. Also, very nice people

AITA? After doing a little bit of internet searching for a…read morecarpet cleaner I found K-A Carpet. I saw on Yelp they were running an offer for $50 to get $100 credit on service. I went on their website and decided just to book through their website as I like supporting local businesses, especially if they invested in an online presence. Some background: I moved from South of Boston to North of Boston, and my new place wasn't so new and needs some cleaning before I move-in. I talked with the owner who said when they get their carpets cleaned they are usually charged for three rooms for the place, so I assumed it would be equivalent to 400 square feet. I also wanted to clean the tile/grout from the kitchen and bathroom - at least the places where foot traffic was, so I figured for the bathroom would be 25 square feet and the kitchen about 50 square feet. Thus, I put in for 75 square feet of tile/grout cleaning. Okay, so I add those services and pick a day that the owner of the unit would be there prior to my arrival. I pay the $60 down-payment to confirm the online order. I sent the owner cash to pay, with $65 extra in case of any overages or in case they do a wonderful job and feel the need to tip $20. The day comes, I receive a call from the tech at 12:06pm who is doing the service when they arrived on location. I let the tech know that I'm not on-location but the person there is opening up the garage for them now and that I left cash as payment for their services with him when thee services are complete. And at that time he told me that the garage door was opening and he was greeted by the owner. Minor issue 1: I received a call from the owner at 12:08pm saying that the tech requested the full bill to include what I paid in the down-payment and wanted to verify if I paid anything up-front. I then pulled up the email and credit card online statement to be sure that I was charged the down-payment and told them that I did in-fact pay the down-payment of $60, and the due at completion would be the remainder balance of the invoice. So, what was up with the tech not knowing how much to collect? Or was that a tactic just to get more money when he knew he wasn't dealing with the person paying the bill? Sure, could be an innocent blunder not looking at invoice very closely. But that got solved. I get to the location the following day and talk with the owner who informed me that they liked the carpet cleaning service, but didn't like the chemical or perfume in the cleaner as it made him cough. I looked around and the carpets were cleaned decently enough. Could I have cleaned it the same or better with a rug doctor mighty pro or bissell big green machine rental - yes. I then as about the tile in the bathroom or kitchen as I also expected the bathroom or kitchen to be done as I paid for 75 square feet of that too, but was told that they didn't. The owner then handed me back $60, indicating he thought the tech only deserved a $5 tip. I asked if they mentioned anything about the tile or grout cleaning service, to which the owner said no. I then reached out for support using text messaging to see what K-A's side of the story was at 9:54am. And after a phone conversation at 10:29am, they informed me that the space was larger than anticipated, and when they spoke with the person at the property they got "no response," however, if they were wrong they could reschedule to come back. The part I thought was strange is the "no response" because I got a call when the amount due was in question... Why didn't I also get a call here, either from the tech or the owner saying something isn't adding up. I can understand if there was a miscommunication on the exact dimensions of the space, so I voiced my thoughts, which verbatim are "I'll check and get back to you. If you don't hear back from me everything is ok." I get the space measured, and turns out that yes the measurements were a little off, but according KA's own ordering/scheduling system was a difference in price of $50 if they charged exact amount of carpet space plus 100 square feet for the actual 105 square feet tile/grout. Or a difference in price of $77.50 if they charged 125 square feet for the 105 actual square feet of the tile/grout. The owner had enough to cover $65 in case this exact thing happens. And you would think a reasonable person would accept $15 for an extra 5 square feet of space, instead of the 90c per square foot they charge in the 25-sq.ft.block billing. Or could have just said it was 100 square feet and pocketed the rest as a tip. I bring this information back via text messaging and get told that they would be happy to schedule tile and grout cleaning for $250. Also that I'm entitled to a $12.50 refund as that is the difference between what I paid and what services I received. Me: Why didn't the tech contact me like they did earlier if they had a concern with size/scope of job? "If the person on-site couldn't make a decision, that would be more

Customer service is their well-earned hallmark. cleaning of sofa and oriental rug in the house are…read moreexcellent. Dries in a few hours. Scheduling is easy and the voice on the phone clearly cares!

They did a great job, completed the work quickly, and were able to remove the odor from our tile +…read moregrout floor.

I needed my dining room chairs cleaned after 8 years of heavy use. They came out looking like new…read more Easy to schedule, great communication and very very fair price. Will use them again!

Statewide responded quickly, provided an estimate which they honored, and the work was done quickly…read moreand professionally.

Responsive, communicative, and did a great job cleaning the whole house' carpet! No odor afterwardsread more

We were really thinking of replacing the carpets in our downstairs basement! Paul was on time,…read moreworked quickly and 99 percent of the stains were completely removed! I really should have taken before and after pictures because the results were dramatic! Looks like this old carpeting still has plenty of mileage left! We will certainly be calling Cyclone in the future!

If you have Dog Pee and Stains, this is who you need…read more Frank and Jeff are friendly, professional, efficient, knowledgeable. They came, did the work and left. I'm happy to talk with anyone who has a badly stained and very smelly carpet from dog urine. My beige wall to wall, was about 15 years old and looked like a polka dotted rug from our 16 year old dog. Maggie couldn't hold her urine and was able to use only our living room as "her" room. We just let her. The smell was so bad we simply didn't use the room and decided it was Maggie's room. It was not good. I read the ads online. Jeff and Frank came looked at it and we talked about it. They were very realistic in telling me that the smell of the cleaning chemicals would probably be worse the 2nd day. They talked with me about how the chemicals worked and my asthma, and how well it may or may not work on our particular stain situation. In every way they were spot on. ha. In some ways, they tried to set a worse expectation than actually took place and we were pleasantly surprised. The carpet stains were initially totally gone and then reappeared a bit later, though much lighter of course. The same for the odor. It was so much better, and we could use the room. It was great to have the room back. However, I could still smell urine a bit. By this time we'd said goodbye to Maggie. This was why we chose to have the living room rug redone about 6 months later. We added the basement and other rooms when they cleaned last week. They were great, again, and they let me know that the stains would probably not get any lighter than they currently are, which I appreciated. Big thumbs up. Only down side is trying to get an appointment. They are pretty booked up.

We brought Mom to the ER with respiratory issues, and the doctor recommended a carpet cleaning…read moreamong other remediations. I called them and luckily they were able to book us on short notice. Jeff was out onsite tech, he arrived on time and did a terrific job. It was also really nice that when done, Mom's apartment had a nice lemon scent instead of chemicals. All of us are glad we called Chem-Dry, and would recommend them to anyone.

Capone is the best, super trustworthy and knowledgable. I called to ask their advice on a new rug,…read moreand he could've easily tried to sell me on carpet cleaning, but instead was super transparent and said the cleaning probably wouldn't fix the issue. He took the time to give me advice at no charge. Great guy!

Our first time using Capone Carpet Cleaning and we couldn't be any happier with the friendly…read moreservice and quality workmanship. We had 2 large dhurrie area rugs and 3 dhurrie runners cleaned and they look like brand new. We dropped them off at their location and they were ready in the date given. Highly recommend Capon

Mike was great. It was two days before Christmas and there was a huge puddle of paint spilled on a…read morerug. He was supposed to finish his Christmas shopping and be with family but he came at 3pm during a snowstorm to help out. He got all the paint stains out and the rug was cleaner than ever. To say he went above and beyond would be an understatement with the circumstances. HIGHLY recommended. You can see his before and after photo. The before doesn't even do it justice because It was much worse to begin with.

Mike was easy to get a hold of and a great communicator. He had great equipment to clean the…read morecarpet along with special extras to protect the railings and corners as well as a temporary plastic door to place that is a great alternative to having a door open while the hose is connected to the van. Most importantly, my carpets have never been cleaner and I have used many well known carpet cleaning companies. I would definitely recommend.

Jason came over and cleaned our couch and rug, the couch and rug look brand new and he gave us an…read moreaffordable rate! Definitely our guy moving forward, would highly recommend

Jason is great, he did a fantastic job and met some Very…read moredifficult requirements. I would Recommend him to anyone looking for a true professional.

Perfection did a few area rugs and couches for us recently. Very friendly and professional team…read more Rugs and couches looked like new when they left. Very satisfied with the end results would definitely recommend.

Very responsive and did an amazing job cleaning older wall to wall carpets. Highly recommend!read more