I've got a problem with my gas fireplace and sent out a bunch of requests here on yelp asking for…read morehelp. Damon was the only one who's replied with some instructions and tips on how to deal with it and following his lead I was able to find out there's no problem, but some confusion (that's my first fireplace) Yet, he was the only one who's come back with some advice, while everyone else started telling me what do they charge for the diagnostic. If I'll ever have a problem again, Monroe Fireplace will be my first choice because of their honesty

I had a fan replaced in my pellet stove because it was VERY loud. The replacement is just as loud…read moreand I'm very disappointed in the replacement. We've had service for with these guys for many years and lately these guys can't get it right when it comes to fixing my stove. I paid them 500.00 to fix the problem with no resolve. Is there any other fireplace company's that can help us out? We are senior citizen and can't afford service charges every other week. HELP.

They deserve a million stars! They were easy to contact and so responsive…read more We said we needed an older gas fireplace likely replaced in a home we just purchased, as we wanted to add a remote control and a fan, but Chase said let's start with a service, and that our fireplace could likely be retrofitted with a remote and fan. Not only did we get an appointment within days, Casey showed up exactly on time, and even called to let us know he was on his way. He used care and caution in our home, and was very respectful by taking his shoes off without even being asked. Casey came prepared with parts necessary for the retrofit. After the main servicing of the 28 year old fireplace, he told us it could easily be fitted with a remote, and that it already had a fan - that was broken. He quickly retrofitted for the remote and installed a new fan. We were so happy that we didn't have to replace the entire fireplace. We cannot recommend this company enough!

They took a 30+ year old gas fireplace and made it like new again! The technician who came out was…read morevery skilled and hard working. He kept the area in front of the fireplace safe and protected from grit and cleaning oil. Worked quickly, and thoroughly tidied up. The cost was right-on what was expected -- no hidden charges. We will for sure work with them again in the future.

The whole experience start to finish was easy, stresses free and organized. We had flip flopped for…read moremonths but in the end so hospital we went with HEARTHSIDE

Hearthside and Home is an awesome Resource for your home…read morefireplace needs! I had a beautiful gas insert installed 2 years ago and they've been a wonderful resource for questions that came up and for keeping it maintained. The products they offer are high quality and built to last. I appreciate that They're local and just so easy to work with, I cannot recommend enough!

This company is absolutely the best. My old gas fireplace stopped working, and I contacted several…read morecompanies--most of them refused to repair it because it was old and tried to push me to buy a new one. One company even quoted me $2,400 for the repair. These guys were honest, professional, and incredibly efficient. They repaired my gas fireplace quickly and charged only $250. The service was fast, affordable, and high quality. I truly appreciate their expertise and integrity. I wish I could give them more than 5 stars!

Because of other issues RR Fireplace had to make three trips to our place on Camano Island in order…read moreto service/ repair our gas fireplace. The service was great, the price was fair and Tanya was exceptional patient and helpful.

There was a sporadic noise problem with one of the mini-split units on our heat pump that was very…read moredifficult to diagnose. Juan the technician did a great job of figuring it out and resolving the issue, which required multiple visits. All Points was more than fair with respect to the labor charge.

I had an overall good experience with All Points Heating & Fireplace. Ron came to my home within a…read moreweek of my phone call to do an estimate. Ron's pricing was competitive with other companies, and about 25-30% less than some of their more expensive competitors. Once I selected All Points, Christopher scheduled my installation of a Kuma wood-burning fireplace insert about a month later. The installation included a chimney cap and stainless steel chimney liner. Overall, the installation was done smoothly. I had one small issue with the fan not turning on, and Christopher sent his men out within a week to fix the issue. The Kuma product is an American-made hybrid wood burning stove with a catalytic converter. It is manufactured in Idaho by a family-run company, and I really like the product. I've enjoyed burning wood in the stove multiple times since purchasing it, and I'm confident that I'll be using the stove every Fall/Winter/Spring for many years to come. Thank you All Points for helping me find and install a good product for my home.

CM Heating Review…read more We decided to go with CM Heating for several reasons. Their reviews online were very good. I talked to my neighbors to hear what their experience was and CM Heating name was brought up a couple times as a stand out company. The sales person Amber was very professional and gave us a ton of information. She was instantly responsive when I had questions. We got 3 bids for this job. I took all the information and used AI to compare the mountain of info to get its take in the bids. Cm Heating consistently had the edge over the others. The main reason was the warranty. If you are spending a fair amount of money, you need a good warranty. All said and done CM Heating was the winner Getting an install date was a breeze. All the detail work was handled by them. The office sent me the permits to print and post. Install Day I was notified of the time they would arrive and the guys were right on time Tim and Melvin sized up the job and jumped in at full speed. Melvin worked on the furnace Tim on the Heat Pump. These guys never stopped the entire time except when my wife brought them some home made chocolate chip cookies. I was very impressed with their performance. We had questions along the way and they provided answers immediately. Great trustworthy people. By the time they were done all the areas were spotless. Obviously I made the correct decision going with CM Heating and I would highly recommend them

We've used CM for heat pump installations in two houses. Most recently, we purchased a heat pump in…read more2019. When it stopped heating in Winter (thankfully, we have back-up propane), CM quoted us $3,200 for a thermal expansion valve (TXV) replacement. They explicitly said that while the parts were covered under warranty, the labor was not. We got a second opinion -- and while the part failed, the second company pointed out that we had a 10 year parts and labor warranty (he was easily able to get to this info, which means CM should have, too -- especially since they sold it to me). I've now called CM several times to inform them that they need to cover the repair, but I've been ghosted. I assume this is likely because they can charge a higher rate for labor on a customer-pay job than they can be paid by the warranty company and are hoping I'll go to another company, but I have no proof of that. As far as I'm concerned, they sold me the unit and the warranty -- and they can do the repair. Once the warranty is over? I'll never deal with CM again.

Oscar worked on two chimneys at our house including a relining. He was fantastic. On time every…read moreday, great communication, job site was clean every day, and the final product is exactly what we needed. Price for any masonry is always up there, but I felt the value was there. I'd absolutely recommend them to anyone needing work done.

Some guys off the street had knocked on my door, pointed out my crumbling chimney, and wanted to…read morereplace it. They showed me how bad it was falling apart to the touch...this got the ball rolling in my head (since i do have some roof leaks from around the chimney maybe) to address the chimney. These guys (again, off the street, no truck or anything) weren't going to be who i hired. So i had 2 companies come inspect & bid (both priced the same) and i went with Ed's. Oscar is the owner, Ed's son, and he's been doing chimneys for his whole life. When the owner is actually doing the work himself (like i do) is always an "im sold" situation for me. He and his assistant were at my place, on time, at a time that worked for me, for 5 hrs/3 days. Oscar explained every detail, answered all my questions, spotted some minor leak related stuff on my roof and fixed it at no extra charge. He is VERY in tune with maintaining high customer satisfaction. He was also conscious of making sure no carbon monoxide would creep into the house. He improved upon that exact situation that a previous heating company handled in an inferior capacity. They left no mess. I'm super happy with the new chimney! i have no doubt if there is any issues in the near future, he will be on top of it.

I've done two projects with Puget Sound Chimney and Masonry. Fabulous pricing, awesome quality…read more Look no further. Brick restoration is a highly skilled craft. Don't choose a firm until you talk to Riley. There's a ton of complexity dealing with old brick and mortar.

We had a great experience with Puget Sound Chimney and Masonry. Riley, the owner, came out to do…read morethe estimate and clearly explained the work needed for both of our chimneys. Kirin came by to do the work, and you can tell he really enjoys his craft - he was meticulous and took his time to get everything just right. They redid the counter flashing, cleaned and sealed both chimneys, replaced spalling bricks, applied Crown Coat, installed new stainless steel rain caps, and replaced a window flashing. They also repaired window trim bricks to coordinate with my window replacement, and gave me a very good price for that extra work. Everything was done on schedule, and the work looks fantastic. It's not easy to find good contractors. I'd definitely call them again and recommend them to anyone who needs chimney or masonry work.

Our second AC unit for the third floor of the house failed in the summer heat, Nick came out and…read morehad the parts on the truck, so he was able to fix it immediately. Price was reasonable and service was quick. Will always use these guys.

tldr - if it's related to HVAC, call the installer of your HVAC system if possible…read more I called Green Bear to take a look at an HVAC system (on second floor) that was leaking water on the 1st floor ceiling (due to AC condensation). They sent someone over, who didn't really open the HVAC system panel much. I didn't seem confident that this would fix it. But they recommended to fix the drain pan inside the evaporator coil box, which they said was much more expensive. For clearing the drain pipe and gluing a loose pipe, which didn't actually fix the main problem, they still billed me $300 - diagnostic fee ($99) + 1 hour ($199) - (there's a 3% credit card fee, but they accept checks) 4 or 5 hours later, there was dripping again. I ended up calling Bob's, they sent 2 technicians who knew what they were doing (they opened the panel properly), they found and fixed the issue - it did not involve replacing a drain pan. Bob's only charged me the diagnostic fee of $175 and did the job right (compared to $300 that Green Bear charged)

Had Genesis Home Services replace a 36 year old chase cover on one of our fireplaces in Maple…read moreValley mid June 2026. Also had them replace the wood trim around the top of this zero clearance fireplace. It took about two weeks for the fabrication of the new stainless steel chase cover. This wasn't an easy install, 28' up on a 8/12 pitched roof. David, the project manager showed up with two workers and got the job done in about five hours. They did a great job, removed old chase and wood trim around the top, installed new chase, wood trim and painted all new material to match existing house color. I had three other chimney companies come out and give bids, none really seemed interested in doing this job, all were looking for masonry work or a bigger project. I would use this company again for any type of chimney repair work.

On time, friendly and professional on the phone. The service tech was very courteous,…read moreknowledgeable, and pointed out why the gas fireplace was not igniting. He also gave me tips on how to extend the life of the fireplace. Overall excellence in service at a reasonable price!