This is the best kept secret in the city! I have shopped all over Houston and every time I visit…read moreZoolala I find the cutest, most unique, awesome items. The owner is always so nice and helpful. I love the wine cork necklaces from Winelady Whims and all of the new and exciting items she buys at market.

From the owner: Latest in fashion trends in clothing, jewelry, accessories, purses, boots, sandals…read moreVotivo candles Lazy One night shirts and gift items Wine Accessories Cork Necklaces by Winelady Whims Cowboy boots by Gypsy Rose Houston Texan T-shirts, hoodies, jewelry, caps

Best belt I've ever owned…read more I carry. I carry a big gun. .45 ACP. The consumer belts you get, even ones at gun shops, just can't cut it. I walked in, they measured me and custom fit the best belt ever. Today I went back. I have lost weight. They recut the belt and refit the buckle while I waited. No charge. OUT BLOODY STANDING! They also do custom holsters, bracers, bags, etc. I have a knife sheath project I'll be taking to them in the very near future.

Selection is decent. However, the 2 ladies on duty did not seem to care about any of the customers…read morein the store. They were more interested in shopping for themselves. There was no acknowledgement to myself or any of the other customers. Of course we all made our way out without any purchases. At first I thought the clerk was just being very helpful to a customer, until I realized they both worked there.

Anything is better than this place . They literally have like 5 people working there doing NOTHING…read morebut touching the shoes and walking around. The floor is so dirty , and seem to push the trash underneath the chairs. Their prices are way more expensive than going into Nike or adidas , they say they have " buy one get the second one for 50% off " BUT the shoes prices are ridiculous. We walked out with nothing & went to Ross instead to get the same shoes they had but for less than $20. NEVER COMING BACK.

This was my first time visiting a Rue21 & it did not disappoint. The staff was super welcoming &…read morefriendly. While I was there i had the pleasure of meeting one of the managers, Yenifer and she was amazing. She helped me look through some styles & ended up finding the perfect pair of flared black jeans which I couldn't find anywhere else. Needless to say this will be the first of many visits & I can't wait for my next shopping spree here:D

Pretty clean. Great deals. I was able to get a blue.jean shirt normally $24.99, marked down to…read more$7.99. 2 hats .

I really hope I am spelling her name correctly, but the store manager Gita (Ghita), truly helped me…read moreduring a inconvenience this evening. I attempted to exchange a dress that I bought my aunt for Mothers Day. When I found the correct size, I was checked out by an associate that was not helpful. She stated that I had to have the same method of payment for my exchange, the receipt and she could not look up my purchase. I informed her that previously, associates were able to assist. Slightly frustrated, I proceeded to pay for the other dress and hopes that I would find the receipt when I got home. On my way out of the store Ghita in a high spirited voice stated, "thank you for coming, I hope you have a great night". Something told me to ask for assistance and as I stated, she was able to find my purchased and refunded me with a gift card. The smallest interaction can really make for a different outcome if you just attempt to dig a little deeper, or go the extra mile sometimes. The previous associate didn't ask for manager, co worker or anything to confirm, but gladly took my method of payment. Ghita, just know. Shoppers like me, truly appreciate great customer service when everyone is choosing to shop online and have less interaction with people/human beings due to the potential lack of customer service. 10/10 Definitely recommend

Accidentally purchased the wrong type of Dior Sauvage and needed to exchange it, Nataliya helped me…read morewith the process. Highly recommend shopping with her, she's patient and knows how to help you find a fragrance that you'll like.

On March 20th, I purchased a bicycle online that was delivered to my home. Upon assembling the…read morebicycle, I discovered that the gear derailleur assembly was damaged. I phoned the manufacturer of the bicycle (Sixthreezero) regarding the damage; however, the call went to voicemail as it was a Sunday. As one can imagine, I was a bit upset by this as I am a middle-class guy and $450 is a good amount of money for me to spend on something that was delivered damaged. It was at this point that I decided to take the bicycle to my local Academy with the intention of getting a refund. I wheeled the bicycle into my local Academy and was warmly greeted by a nice young lady at the customer service desk that validated my purchase and asked if I could speak to her manager regarding the issue with the bicycle. The manager on duty at the time was a young man called Paul. I showed Paul the damage to the bicycle and expressed my disappointment as I was excited to receive the bicycle and was looking forward to enjoying it. Paul apologized for the mishap with the bicycle and asked me if I would allow his assembler to attempt a repair on it. I was happy to allow this as I really like the bicycle that I purchased. Paul thanked me for my patience and expressed his confidence in his assembler and told me that he would happily refund me for the bicycle if his assembler was unable to repair the damage. The assembler at this location was as good as Paul conveyed to me. Not only did the assembler repair the damage to the bicycle, but he also filled the tires and gave the bicycle an overall tune up. I couldn't be happier with the customer service that I received from Paul and his crew at this New Caney location.

Was shopping with a friend when he was approached and accused of stealing.Employees refused to…read morecheck the cameras to see if he was the one actually stealing, and even accused us of trashing the store. Overall horrible experience and very unprofessional staff.

People don't waste your time going to this store. I have been inside maybe twice because eveytime I…read moretry to go it's closed on opened hours according to their store schedule on the door . It's absolutely ridiculous!

I had to go there twice: first time to submit my items worth around $300, second time to take them…read moreback the next day. They absolutely DO NOT give/send you a receipt on accepted merchandise, and I requested it twice. The young girl at the front desk has no clue about how to do things and keeps doing that little girl talk "my sister told me" and "my sister said ". She will lie to you about sending the receipt "in a few minutes" and doesn't know how to apologize. Receiving payment from them would be a disaster. BTW the shop is a total mess.