Very rude lady at the jewelry checkout spot. She was talking with costumers on the side & I politely asked if she could get my payment bc I needed to use the restroom for a girl emergency & the costumers on the side told the lady there will be no problem helping me out. But she looked & spoke to me harshly instead & said to go use the restroom first & make the line again. After I made my line again- she took her time with my payment by going out of her way to talk with her coworkers. read more

The closing manager Kendra wouldn't accept my return said the item wasn't sold there, yet I had my receipt. Tatiana the cashier was rude and tried to charge me double for an item. read more

I love browsing the aisles for random things and cute gifts. Prepare your self for a long line, as it is always crazy in there. However on a weekend, the line went by pretty fast. I needed a birthday present and was able to find one and more things for myself! Conveniently located next a target! read more

A retail store that has things all over the place. Kind of disorganized except for the clothes. There are sections with labels, but seems like the items are everywhere. The prices are decent, I can tell you that. But certain items are out of place, at the wrong aisles or shelves. Good selection of clothes, some electronics even if limited, fitness items, shoes, home goods, snacks and drinks. Mens clothes and personal care things are reasonably priced. Some womens' items are very good as well. There are Holiday items on sale from time to time, too. Cons - long lines take forever when there are only 1-2 registers open at the front. Store needs to be much cleaner and organized. read more

Tj Maxx - Department Stores Near Me - Germantown, Maryland

See all

I am disappointed with the poor customer service I experienced at the checkout in the jewelry department. The associate was unprofessional, rude, and needed serious training. Raising voice at the customer is absolutely unacceptable, especially when the associate has no proper training. Very poor service! read more

You will be waiting until you're a corpse in the lines in this store. They see the line wrapping around and won't call more people to help cashier. I'm writing this as I've waited in line 30 minutes so far. read more

I've been to this store a couple of times and I always end up waiting around 20 minutes in the checkout line. Meanwhile store employees/ supervisors chat and do nothing while two cashiers try to deal with the massive line. Like make it make sense please. read more

So disappointed how downhill this store has become. Right now the store is full of rows of clearance clothes that have been returned or tried on too many times. You can barely fit in the isles. Please just donate these clothes instead of trying desperately to sell them. It makes this store a very sad place to shop and ruins your reputation. read more

I hate to start the new year with a negative energy However, I must write and express my disappointment with the poor customer service I have just encountered. As I was checking out, one of the items I was buying was questioned as having the wrong price. The supervisor said the price was incorrect and that they will not honor the price on the item. I was disappointed especially since similar items on the rack also had the same price. What was not acceptable was the accusatory tone imparted by the supervisor indicating that I deliberately or could have change the price to match the other sale items on the rack. In my experience with other retail shops the customer would have had the price adjustment based on the advertise priced. This clearly was not done and in fact the supervisor and the manager kept trying to escalate the issue. I am very hurt, shocked and taken aback by the treatment I received at my local TJ Max. I will no longer patronized this store. read more

Not sure why this place is rated so low. The place was clean, organized, there were lots of workers putting things on shelves, and they had a decent selection. Checkout was pretty slow, but that seems to be a pretty typical TJ Maxx things no matter where you go. read more

Been here on my lunch break, to look for housewares for fall and outfits. Store is in decent shape. It was a weekday so it wasnt too crowded. This location doesnt have as much as their Hyattsville location. Lots of empty spaces here. When it comes to their lotions and creams they drop the ball. Majority of the items are used or damaged. They get mad when we want to sample perfumes by opening the box. Yet they dont have testers and they still be mad if we have to return the perfumes. Most employees are at the registers Getting assistance on the salesfloor was non existent. Lines are excessively long for a weekday. I dont like how every single time they annoy me trying to sign me up for their credit card. Returns are a hassle here. Person at the register bought a blouse and Tags were on and had their receipt however the manager said it was "worn", and made a big deal of it holding everyone up. This manager was unnecessarily rude to an employee who didnt take their break yet. Im certain this manager wont last long. read more

Nine days to Christmas and all they have is two registers open. Bad service, selection can be more organized. read more

Tj Maxx - Only 2 registers open - Department Stores Near Me - Germantown, Maryland

I love TJ Maxx, Home Goods and Marshall's, but this TJ Maxx store is limited in size and carries nothing new The store doesn't appear to turn over their inventory which leads to a store with old out dated brands. read more

Check your receipts!! I was charged for two items and when I went to return they said that the two items were sold as one. I asked for them to look up the code for the other item and they tried without finding what it was, concluded that it was another items and couldn't help me- but don't know what the other item was but would do nothing to fix it. read more

the have the best products and great prices that go hand in hand with their excellent customer service!!! tjmax you're the best!!!!

I have been to a number of stores in different cities as I travel here and there. I feel like this Tj Maxx has less stuff compared to other stores I've been to. The store itself is clean and the staff seems to be friendly. You might find what you need, but don't expect the racks and shelves to be packed with items. One convenience is its location. Target is right next door and Walmart is across the street. read more

This is the cleanest and most inviting TJMaxx I have ever visited. I usually avoid stores like this because they have a tendency to be messy but this was not the case today. Found a beautiful set of wine glasses and some other nice holiday flare for my home. The manager at this location needs a serious pat on the back because This was truly a nice experience! read more

I'm sure what happened to this location over the last year but this story used to be a pleasure to patron and my recent experiences have been an absolute nightmare! No soft skills! no etiquette! customer service below the raunchiest of sex sweat shops and nasty energy and completely ignorant aggression put the nastiest of truckstop brothels to shame! FIRE 90% OF EMOLOYEES WORKING TONIGHT! 99.7% of CUSTOMER FACING tJMaxx brand abmassadors affectively make the entire organization look ... nawet śmierdząca krowa w trakcie srania w 40+C paże w Haggerstown (Washington DC METRO ) zachowuje sie 'na poziomie' przy osiołach zatrudnieni dziś wieczorem... wstydze sie przyznać że kiedyś uwielbiałam przychodzić to właśnie tego sklepu mam nadzieję że szefowie poproszę kogoś aby nie przetłumaczyli co pisze i chociaż przypomnieli pracownikom Że oni tylko zarabiają jak my przychodzimy kupować z tego sklepu- od dzisiaj nigdy nie będę jeździć tak daleko zacznę chodzić do tej dziej max blisko domu (shady grove-rt28 has TJMaxx AND a NordstromRack!!) .... if GoogleTranslating my 'I love Lucy' conniption...select Polish to American. apologies to anyone feeling insulted or finding ny reaction rude -I've literally never ran out of American words before. tonight's my very first experience of this phenomenon read more

I came in to return a pair of pants I had ordered from the website because they arrived in the wrong size. The woman "assisting" me, Evelyn, was not cooperative. Instead of helping me to retrieve the code needed for the return, she shouted at me and accused me of becoming angry at her. Though I was a little frustrated, my tone did not indicate anger or hostility toward her. In the end I was able to receive my refund, but the whole ordeal was very unprofessional and unpleasant to deal with. I hope something is done about this, as Evelyn is not suited to be dealing with customers in this manner. read more

So I was in the store today, and I over heard a conversation that employees aren't allowed to have water at the front counter? I was in such shock and awe, I mean how appalling is that? These employees work so hard dealing with customers day in and day out, and they cannot have water? Water is a basic human necessity. When you're working, or doing anything and even if you're not doing anything. You need water. This store is a slave shop and whoever is running it, needs to get fired. I honestly feel terrible for these employees and I won't be spending my money in a store that takes away a basic human necessity from their employees. Disgusting. I for sure will be speaking with corporate. read more

I visited this tj maxx in Germantown and I had the worst experience. I love to shop and find good deals just like everyone else. The entire time I was in this store a white- looking man was following me around everywhere I went! He was alone, with no kids. I was with my little 3 year old daughter. I was shopping as normal and just thought maybe he thinks I know where all the deals are in the store and he's following me to get in on it...lol! Silly silly me. I went into the intimates section to look for panties and a sport bra to workout in. Guess who was there? This same man. I finally walked over to the children's clothing section and there he was, 2 inches away from me again! It finally dawned on me that he is following me because he is secret security. Some companies hire these people to prevent or cut down on theft. I yelled at him to stop following me and I said that you're very obvious!! Guess what he did? NOTHING! He didn't even look my direction. He didn't stop browsing. It was as if I was yelling at a wall! I knew then he was in fact security. Anyhow, I went to the front and got the customer service manager and she then got the store manager. The store manager asked me what happened, I told him and he said I assure you he's not security. BS! He followed me to try and catch me stealing. Well I've never! I'm African American and I'm a law abiding citizen! Never had to steal anything in my life, never wanted too! Shame on TJ Maxx. I will never shop there or any of their other stores again. I have too much pride and dignity. There are so many stores to shop at than to shop and spend my money at a place where they look at a cute, petite little mommy with her adorable baby girl, who also just happen to be black, as a thief! Then hire someone to follow me around. read more

Tj Maxx - This is the man (security) that followed me around TJ Maxx in Germantown! My black people, plz beware and don't tolerate that! - Department Stores Near Me - Germantown, Maryland

This is not my favorite location. At. All. Inattentive, disinterested staff. Messy, unkempt store. Limited variety of products. A lot of their beauty products and fragrances are either broken, damaged, or have been opened and used. I've been a Maxxinista for most of my life, and I can say with certainty that this place has dropped the ball. It's especially disappointing because this is the location closest to me. Don't think they'll be getting my money anytime soon. read more

I'm not totally crazy about TJ Maxx but it gets the job done. I was looking for some girly gifts for Christmas and I found a few items more interesting than the average lotion and soap set. Pretty good prices too. Still, some of the stuff here is overpriced - clothing, for instance, depending on what you're looking for. Many of the sections had been really picked through and needed cleaning up. The toy section was a disaster. I couldn't even walk through the aisle. People had also clearly opened many of the items in the body/bath area and many of the products were oily or sticky or the outside, as I unfortunately discovered as I picked a few up - gross. read more

The store is located in Milestone center. There is a parking lot in front of the store and the store itself has a great selection. Similar to any other discount store, you have to be willing to rummage through the items. They do a good job of categorizing the items and placing them in its corresponding section. They always have new arrivals since I find a different selection each time I visit. Clearance items are displayed on tables with red tags. I usually leave with a unique item for a bargain price which makes my day :) The reason for one less star is the checkout process. On several occasions over the weekend there was not sufficient staff for checkout. It can deter customers like myself from waiting in a long line if you only have a few things to purchase. read more

Here's the rundown: - Pretty good selection, but is EXTREMELY hit or miss. Some seasons there will be tons of goods for the picking (designer labels from Juicy to 7 For All Mankind to True Religion, etc.), but during other seasons, there will be absolutely nothing. - Damaged goods. You will definitely come across these. I've found Coach purses with broken handles, shirts with holes, shoes missing a few details... keep an eye out as I have definitely almost purchased some of these. - Not always well priced. Just because TJ-Maxx is considered like somewhat of a Nordstrom Rack, doesn't mean the goods are necessarily reasonably priced. In fact, many of the labels here are MORE expensive than you would find in the clearance section of Bloomingdales or Nordstrom Rack (ex: Rock and Republic jeans for $120, whereas they are only $100 at the Rack, Coach purses for $80 that go for $50 at the outlet) - Dirty. This place is NEVER organized. Ever. The racks are placed really close together, and the sizes are usually mixed up. If you want to find something, you'll have to dig. As for the bath/body stuff, most of it will be opened and frequently spilled. Come here with relatively low expectations, a fair amount of time (I'd say at least an hour or two), and a lot of patience. read more

I'm not a big fan of TJ Maxx but this location has provided some great work out gear for me. The selection is very hit or miss but I have gotten good deals. This is a good way to waste time but they don't have a good home section or pjs which is what I expect from these discount stores. Just be sure to bring plenty of patience. The work out section is decent most of the time. read more

I get all my hair products here, much cheaper as well as coffee. The lines though are always long no matter what time of day you go. The staff isn't the most friendly and it's pretty hard to find someone for help, if you need it. But it's worth going for the bargains. read more

Literally the WORST customer service I have experienced in a while. I called to ask if they had a item in stock and they were so rude about it and not friendly at all, I understand working customer service may be hard and not the best job(I've worked customer service myself) but there was no politeness AT ALL. I called several locations and found a pattern in their behavior. Definitely need to work on their customer service all together. read more

Argggh! That loooooong line and slow service. That will be the only bad thing I would say about this place. On the other hand this store has great selection of clothing and I got out happy because I found a great deal on a LACOSTE t-shirts only $16 for 2 shirts but since I have the tjmaxx rewards credit card I used for the first time my $10 certificate. Felt good to see that price dropping from $16 to $6 bucks!!! read more

Tj Maxx - Department Stores Near Me - Germantown, Maryland

*This TJ Max is so dirty rude employees the manager agusto I think his name was was horrible follows people around the store.. I tired on 3 pieces of clothes I told the lady I have 3 things she acted like she didn't believe me and proceeded to take the items out of my armed to count them. The First Lady I saw at the resister barley spoke English! The only helpful one was Nathalie she checked me out. Agusto needs to change his attitude how he talks to people just his whole body language was telling me he hates his job I probably won't be coming back. Did I mention the store was dirty! My god Starbucks cups everywhere peoples balled up receipts or. Whatever it was scattered through out the store 1 star because I had to give one read more

Everyone was incompetent and disrespectful. I went to the fitting room and the lady took the items from my hand and counted them and checked for price tags. After I was done, she rechecked them again and then accused me of taking off tags on a pair of shorts she didn't check the first time. read more

I LOVE this store! Good selection of casual clothing for misses, juniors, and mens, as well as womens shoes and housewares. Prices are great. You won't find as much for plus sizes or petites. The store is neat and well organized. There is lots of new inventory every day. The staff is always very friendly and helpful. This store gets a lot of traffic so there is often a line at check-out. However, the line moves fairly quickly. The return policy is typical and reasonable. The jewelry department does have an absolute limit of 30 day returns with receipt, however. Ten items are allowed in the fitting room. Take advantage of the TJX Rewards Card or TJX credit card for 5% cash back in the form of TJX money. Other stores in the same shopping center include Kohl's, Target, Michaels, Petsmart, Aldi and more. read more

How difficult is it to find out on the phone whether a store carries down jackets? Apparently, almost impossible at this store. After being passed to 5 people, someone hung up the phone while the fifth person was checking. I had to call back in order to find out that they don't carry down jackets. In addition, in the past both TJ Maxx and Marshalls (owned by the same corporation) have had difficulty keeping people's credit and debit card information secure from anyone passing by, who had the right technology to steal it. At the time that information made the news, the company wasn't planning to change the situation re: security of customer information. I hope that has changed. read more

Price wise, location wise,I can't complain. I never leave unsatisfied with the finds and deals I get here, however Customer Service and the lines are horrible. They always seem to be under staffed and work very slow. The lines are long no matter if you go 10 AM on a Monday or 6 PM on a Friday. read more

Meh. The lines were long, I just put the items I wanted back on the shelf. I did not have an awesome experience or a terrible one. There were no great deals or steals and a lot of the merchandise was damaged or dirty. read more

I always find what I am looking for and a few extras. The store has a regular crowd. Good name brands and prices. Not recognizing the long lines can often be a bummer sometimes. read more

In general TJ Maxx is a great store. But this one... got help us all. The merchandise is always thrown around on the ground, they have a poor selection of Men's clothes (and by poor I mean, TERRIBLE), and then there is the general feeling that noone really gives a crap. I recently bought two pairs of pants from this location. When I got them home I realized that one had some small stains and a receipt in the pocket (aka- clearly someone had worn them and then returned them, and now I bought them... yay! =/ ). While I was checking out I noticed that to the side of the checkout stand (where they keep all the unique treats) were spit out sunflower seeds. Just sitting on the counter. They were bone dry (so they had been there a while). I pretty much lost all faith in this location. Won't be returning there. Mount Airy, here I come! read more

The people who work at this store are rude. According to their hours they open at 9:30. They did not open their doors until 9:40. Apparently they go with the time that the register say. read more

This location is not as bad as the previous reviews make it seem. If anyone sets foot invite marshals in Gaithersburg then they will have a newfound appreciation for this store. It is def a hit or miss because you have to go during no peak hours and as ask. As new inventory comes in. I have found some awesome pieces there and the associates as actually decent. read more

Unorganized,limited and not as clean as it could be. The customer service is fine, but it doesn't make up for the lack of selection or organization. I will return to this location only because it is conveniently located. However, if I had to choose, the one on Rockville Pike is better. Maybe not that much cleaner, but a wider selection for sure. Meh.. read more