I have nothing but wonderful experiences at Nordstrom Rack Algonquin, and its all thanks to Tracy,…read moreone of the managers. It's not just a one time thing-every time I visit, especially in the mornings, Tracy is there, and she alway goes above and beyond. She makes the entire shopping experience so personal and enjoyable. This location is probably the best I've ever been to. I always leave with a smile, and I give five stars to Tracy every time! Sue O.

Decent size and lots of selection. Prices were very reasonable…read more Fitting room area is very clean and there are a lot of fitting rooms.

The evening I was in this Kohl's the place was a mess; clothes thrown over the racks, pillows on…read morethe floor and shoe boxes everywhere. My soul reason for stopping in was for their Amazon return. When I approached the Amazon return area I read a sign that said, "Go to Customer Service". Not convenient, but doable. The line at CS was 9 people deep and only one person could/knew how to process Amazon returns and I was told she would be back after her break. I waited 15 minutes while all 9 of the people in line were processed, plus more some more, then there we stood. Two CS who could not/would not do Amazon returns, waiting on an employee that was on break. I understand employee shortages, but how about cross training those that do show up for work?

I went to this Kohls to make an Amazon return and was met with very poor customer service. It was…read morenot clearly marked where to make Amazon returns, and when I was directed to the right spot, the employee was unhelpful. I set the package on the counter and said I needed to make a return, and the associate just stared at me without saying anything. I finally asked if I just leave it there or what, at which time I was informed that I needed a QR code, which I was not provided by Amazon (I was given a shipping label- that does have a QR code on it). The associate said "I guess you need to go to UPS or something then" and was no longer helpful. This experience just cemented my limited desire to shop at Kohls.

Had the worst experience May 8th with Natalie. I had a full head of hair upon arrival. I requested…read morelayers and feathering to give me some volume and help with pulling it back out of my face on the sides. I was clear on what I wanted. She never heard of feathering. She calls it blending. She never heard of the Farrah Fawcet cut I wanted. Before going to shampoo area I showed her a couple pictures of what I wanted. I told her my hair is curly and she would have to spray it with water as she goes as it dries fast. She replied we will dry cut it. I also mention a bad cut I previously received there in the past with the women using razors on my thin hair. She agreed not razors, helmet style or bob for me. I watched her do a huge straight slice right above my ear and started shaking. I told her I was shaking. She then pulled out the razor and asked for permission to use it. I guess I figured she needed help with the thick long hair and said ok. Big mistake. She hid her mistake. So the sides were now short and the back straight and long. She would barely give the mirror to me to see her work. She had me facing a customer on the side of me for a long time. So uncomfortable for me. I kept looking at the 5-7" cuts of hair on the ground. When she asked me how much I wanted off in the very beginning I replied 2", no more than 3 due to the layering I wanted. When she said she was done I said I didn't want the back all one length. She took a couple cuts into the back and again without a word about her mistake she ran for help. I pushed myself with my feet to see it in her big mirror and grabbed the hand mirror. OMG total destruction. I told the hair dresser that came that we have a difference in the meaning of feathering and layering. Natalie called it blending. I call it a feathered and layered haircut. She was not helpful about that and said it should have been wet. I replied that's what I said. Natalie denied it. The new girl was going to take over but I I jumped out of the chair and said "we are done here". I went to different salon for help. She told me there were no layers and I have a botched shag. She didn't want to touch it until it grew. I went to see about hair extension. Very expensive and I can't have them as I am allergic to plastic. I am devastated. Probably wig time. I am crushed. Beware of young new girls and don't go walk in. Call ahead and get a seasoned hair dresser if you love your hair.

I was walking through the store on Friday, December 19th. by ANA to see a worker getting yelled at…read moreby one of the what looked like managers. mind you this girl look as if she was no where near the managers age. She looked visibly uncomfortable and the manager was just unbelievable. I feel that this should be done in private and not in a place where customers can witness this type of behavior coming from management. not only has this happened once but multiple times i have seen or heard something happen like this with other individuals who were also working. one even came from The general manager Beth she had gotten in mutiple individuals faces yelling at them when they clearly looked as if they were doing their job and this is something a manager should not be doing as i would due to my old type of businesses and establishments that i have for.It is extremely dishonoring to see that this is happening to children who are only in their teens who choose to have a job and who choose they feel the need to be respected in order to continue doing their job. i've bought from this establishment for many years and i feel deeply uncomfortable to go there again due to this behavior yet again.

Customer service is not good. They treat you like they are doing extra work, attitude and they…read moredon't great you or tell you thank you or have a good day. The girl could not print out a gift receipt for me and she said there si nothing she could do about it.

Definitely one of my favorite clothing store. American eagle has a good quality material they used…read more I loved the quality of their denims, it's so stretchy and comfy. When I shop here I always leave with something, even if I go in just to "look around "from this store. And I bought jeans and shirt at Affordable price. I have jeans from this place for years and I still wear it. Recommend to those who want to flex on a budget. The store is well organized and clean. Their employee is so friendly, polite, very attentive and helpful. It was great buying all of my clothes here because of the quality and the services they provide was exceptional. I always leave happy and they made my shopping experience so fantastic.

CL Men's Wearhouse is top notch. Especially Nick. Definitely my go to for my tailored suits!read more

I can't say enough good things about the Crystal Lake location and the employees working there…read more When I bought my suit there, the employees were very helpful. I believe it was Nick, he was quick to help and make sure I had exactly what I needed. Fast-forward to this week, I had to have my suit altered with a pretty quick turnaround, and they were super nice about it. I was completely expecting to hear that they couldn't do it, but they made it happen. Excellent customer service, excellent selection, and good prices. I will continue to shop at this location!

The clothing there is great and he was very nice, I didn't get anything at the time because i had…read moreto money on me but i'm definitely going to go back and get something for my self. He welcomed us right away and he helped me find the shoes i wanted, there a bit pricey but beside that if you want shoes that are good and fit you go here.

Found out about this place from a customer of mine at my dealership. The store has a huge selection…read moreof shoes and other great merch. It's definitely a dope spot if you're looking for some clean new shoes.

Beautiful store Easy location…read moreVery helpful and friendly staff Would recommend this location.

I went to the location in Naperville and they are so helpful here! My son ordered the wrong size…read moreboots on line and we went here to return and seek help finding the right fit! They have an amazing selection of beautiful boots and jewelry! The staff really went out of their way to fit my son with some boots he would be comfortable with! They even stayed 15 min late after closing helping him to ensure the right fit. All of the staff is so friendly and helpful!

Went inside a Tilly's in Algonquin, IL for the first time since my son wanted to shop there. When…read morewe entered the store, we were greeted by an associate name Naiya (i believe) and was very friendly. Walked around the stre to shop and all the other associates on duty were the unfriendliest I have ever met! I was browsing through a sale rack and two customer service associates were chitchatting by the sales rack and did not even move and continue on with their chitchat. No smile, no excuse me, no anything. On the way to the cashier to pay for my stuff, I passed by another male cs associate with no smile, no anything. Are they not happy to be working at the store? Before I left, I approached Naiya and told her she is the only one associate who is friendly and welcoming at the store, the rest needs to find another job!

Went in yesterday looking for converse sneakers. I was immediately greeted with raucous laughter,…read morelots of girlish giggles and lots of activity in the middle or the store. I found what I was looking for on a display near the entrance of the store and I was pleased. I selected 2 pair of Converse, one of each high and low tops, and went looking for a sales person to help me get the size I needed. I walked past the small crowd of gigglers while looking at them to see if they worked there, clearly holding the shoes I needed assistance with, and got no response. I walked all the way to the back of the store to see if there was an associate to help me find the size shoe I had picked. Saw no one there. Finally after about 5 minutes, I walked to the register line and asked a charming young lady with long dark hair if she would help me find the sizes I wanted. In the meantime, when I was next in line, another sales staff came behind the register to assist with checkout with a huge smile on her face. I saw that she was the same one I had walked past looking for someone to help me when I was ignored. The other staff member came around from behind the counter with a great demeanor and huge smile and went to the back room to get my shoes. When she came out, I casually told her that if there is a manager in the store with other staff, they need to be more aware of customers entering the store requiring assistance. She retrieved my shoes and went on her way. Within a few minutes, the manager came up to me while I was beginning to try on my shoe and told me, "If you have anything to say to me, you need to tell me directly and not my staff!". I calmly told him that he might want to be more aware of customers coming in looking for assistance and it is always possible that someone coming through the door could be a 'corporate' to check on the store and its staff. He then proceeded to tell me, "Don't tell me how to do my job!". I switched the subject as I saw that he was getting more belligerent with me to an issue with a coupon that I was supposed to get, 20% off my first order with no indication that it was online only, and was told that he doesn't have that responsibility to offer such a discount, it was corporate responsibility. He walked away without saying anything after that. If this is how they, you Tilly's, treat their, your, customers, then they, you, can keep it. A simple "I apologize" would have gone a long way to ameliorate the situation and this review on Yelp would never have been written. I will never recommend this store to anyone. In fact, I will do everything I can to dissuade anyone I know, and don't, to ever shop here. Staff needs to have some sort of uniform or logo on their clothing to indicate that they are indeed staff. They also need retail sales training as they are pretty much dunderheads except for the one brunette staff member who was very good at her job. (She should be manager!) I could not distinguish customer from staff. This is no way to run a business. If I could give this store a minus rating, 2 of its staff members incl the 'manager' in particular, I would. Sad and sorry store that you have Tilly's. You need to get your 'manager' who was more like an idiot with a giant chip on his shoulder to a management training course, or better yet, hire someone who actually knows how to do their job. Loser of the highest caliber. I was in the store on Sunday, 2/12/23 and checked out at 4:42:21 PM. Store: 00156 (Algonquin, IL) Assoc: 145269 (blonde who gave me the cold shoulder at checkout, who happen to be one of the 'gigglers' who ignored me in the group when I first walked in.) Transaction: 024369 Reg: 2 Good luck with this bunch. Better yet whoever is reading this, find somewhere else to shop as they don't much know or even care about customer service and will snap back at your questioning their authority. Bad business practice here. Don't know why it says I am in San Francisco, CA. I'm in Illinois.