Went inside a Tilly's in Algonquin, IL for the first time since my son wanted to shop there. When we entered the store, we were greeted by an associate name Naiya (i believe) and was very friendly. Walked around the stre to shop and all the other associates on duty were the unfriendliest I have ever met! I was browsing through a sale rack and two customer service associates were chitchatting by the sales rack and did not even move and continue on with their chitchat. No smile, no excuse me, no anything. On the way to the cashier to pay for my stuff, I passed by another male cs associate with no smile, no anything. Are they not happy to be working at the store? Before I left, I approached Naiya and told her she is the only one associate who is friendly and welcoming at the store, the rest needs to find another job! read more

Went in yesterday looking for converse sneakers. I was immediately greeted with raucous laughter, lots of girlish giggles and lots of activity in the middle or the store. I found what I was looking for on a display near the entrance of the store and I was pleased. I selected 2 pair of Converse, one of each high and low tops, and went looking for a sales person to help me get the size I needed. I walked past the small crowd of gigglers while looking at them to see if they worked there, clearly holding the shoes I needed assistance with, and got no response. I walked all the way to the back of the store to see if there was an associate to help me find the size shoe I had picked. Saw no one there. Finally after about 5 minutes, I walked to the register line and asked a charming young lady with long dark hair if she would help me find the sizes I wanted. In the meantime, when I was next in line, another sales staff came behind the register to assist with checkout with a huge smile on her face. I saw that she was the same one I had walked past looking for someone to help me when I was ignored. The other staff member came around from behind the counter with a great demeanor and huge smile and went to the back room to get my shoes. When she came out, I casually told her that if there is a manager in the store with other staff, they need to be more aware of customers entering the store requiring assistance. She retrieved my shoes and went on her way. Within a few minutes, the manager came up to me while I was beginning to try on my shoe and told me, "If you have anything to say to me, you need to tell me directly and not my staff!". I calmly told him that he might want to be more aware of customers coming in looking for assistance and it is always possible that someone coming through the door could be a 'corporate' to check on the store and its staff. He then proceeded to tell me, "Don't tell me how to do my job!". I switched the subject as I saw that he was getting more belligerent with me to an issue with a coupon that I was supposed to get, 20% off my first order with no indication that it was online only, and was told that he doesn't have that responsibility to offer such a discount, it was corporate responsibility. He walked away without saying anything after that. If this is how they, you Tilly's, treat their, your, customers, then they, you, can keep it. A simple "I apologize" would have gone a long way to ameliorate the situation and this review on Yelp would never have been written. I will never recommend this store to anyone. In fact, I will do everything I can to dissuade anyone I know, and don't, to ever shop here. Staff needs to have some sort of uniform or logo on their clothing to indicate that they are indeed staff. They also need retail sales training as they are pretty much dunderheads except for the one brunette staff member who was very good at her job. (She should be manager!) I could not distinguish customer from staff. This is no way to run a business. If I could give this store a minus rating, 2 of its staff members incl the 'manager' in particular, I would. Sad and sorry store that you have Tilly's. You need to get your 'manager' who was more like an idiot with a giant chip on his shoulder to a management training course, or better yet, hire someone who actually knows how to do their job. Loser of the highest caliber. I was in the store on Sunday, 2/12/23 and checked out at 4:42:21 PM. Store: 00156 (Algonquin, IL) Assoc: 145269 (blonde who gave me the cold shoulder at checkout, who happen to be one of the 'gigglers' who ignored me in the group when I first walked in.) Transaction: 024369 Reg: 2 Good luck with this bunch. Better yet whoever is reading this, find somewhere else to shop as they don't much know or even care about customer service and will snap back at your questioning their authority. Bad business practice here. Don't know why it says I am in San Francisco, CA. I'm in Illinois. read more

I bought my niece's boyfriend a Peaky Blinders hat and he looks absolutely amazing in it. It's great quality and when I called up requesting "the Peaky Blinders hat" they knew exactly what I was talking about! They even said it was the same hat Terry Bradshaw wears on NFL Today! So thank you again for knowing what the heck I was talking about and carrying a mighty fine hat! He absolutely loves it! read more

Do not get tricked into using the online order system. It is completely bogus. We wanted second pair of RST ladies shorts. It said it was not available in our size at Woodfield and suggested we look at the Algonquin store. It was available and said we could order online then pick up at the store. We completed the order and paid for it. We drove all the way out to the store and were told that our acknowledgement only means that they have taken the our money and our order. It was not in stock but should come in within the next few days. So sorry. . It did say it was in stock and I could pick it up at the store. Tonight I received a note from Tillys saying that the product is not available and asking us to please not hate them. Completely unacceptable!!! I could have done that on Amazon and not done all the driving nor the "So Sorry note". read more

My daughter had been looking for a dress to wear to her graduation party for weeks (and weeks and weeks). We were on our way to Old Navy when I suggested we check out Tilly's. We used to shop at Tilly's often when my son was into wearing Volcum and DC, etc. The store was empty (it was mid morning on a weekday) except for the staff (who are wonderful). Not only did my very picky daughter find a dress to wear to her graduation party, she also found a couple outfits to take with her on her graduation trip out of the country. Thanks Tilly's! read more

Asked for a dressing room and the worker DID NOT even respond, just opened a door for me. Staff seemed very annoyed and mad. I was surprised to not even be greeted at the door but at other locations I always am. Very disappointed with how the store is run. read more

Ordered shoes online said if ordered before 5 can pick up same day in the store. Went to store and they said they sold the last pair for that size and cannot do anything and cancelled my order without saying they were offering any other location I can pick them up. Got am email saying I wouldnt be charged. Went today to use the gift card (that I was trying to use on the shoes) and the balance on the gift card is 0 and they charged my card for the rest. They are shady and dont offer to help. Pretty much told too bad and it is not their problem. They are going to reissue me a gift card that now I don't want cause my daughter bought what she wanted and we couldn't use the card. They are mailing a replacement with no ETA on when it will be mailed. Don't know if it is the company or the store but this is bull. Do not shop here read more

If I could give a zero rating, I would. We shopped here on Black Friday. My sister and I each found one top we liked. Took it up to the register... there were no sales for either shirt, so we pulled up RetailMeNot app. The girl behind the counter said they don't take RetailMeNot because their sales are so much better. Ummmmm.... there wasn't a sale for either shirt (ON BLACK FRIDAY). My mom asked to talk with a manager, who was extremely rude and insisted there were no sales for our shirts & that they wouldn't take RetailMeNot (which everyone does). The store was messy too. We will never shop here again. read more