Five stars for not being Mens Wearhouse aka Spamhole of America. I need to add more words.read more

Today I went in to use some of my gift cards and buy a couple things for a trip tomorrow…read more Unfortunately one of my gift cards was scanning as "not found". Nicole at the register was an absolute ANGEL! She called customer service for me, was so patient and kind, and took care of the situation. She went above and beyond and made this such an amazing experience. Nicole is a gem, take good care of her Nordstrom!

Kohl's is all about getting decent clothes at a bargain price. Definitely a great place to shop if…read moreyou are budget conscious like myself. There's always sales and coupons and rewards, so if you're paying full price here, you're doing it wrong. Now, about this location... Really inconvenient (and I'm sure intentional) that the returns are done all the way in the back of the store. Also, not the most friendly employees either, though once in a while I have managed to get a smile from a cashier. I appreciate the value when shopping here, so I will come back again, but I never go here without a clear idea of what I need. I don't want to be here longer than necessary.

The evening I was in this Kohl's the place was a mess; clothes thrown over the racks, pillows on…read morethe floor and shoe boxes everywhere. My soul reason for stopping in was for their Amazon return. When I approached the Amazon return area I read a sign that said, "Go to Customer Service". Not convenient, but doable. The line at CS was 9 people deep and only one person could/knew how to process Amazon returns and I was told she would be back after her break. I waited 15 minutes while all 9 of the people in line were processed, plus more some more, then there we stood. Two CS who could not/would not do Amazon returns, waiting on an employee that was on break. I understand employee shortages, but how about cross training those that do show up for work?

I don't shop at JcPenney's too often, and when this location opened, I have to admit that the first…read moretime I went in there, I had difficulty finding what I needed to. The lay out is just weird. Since I've been in there a few times since, I generally know where to go now, but I still find the lay out to be bizarre. I think they are finally starting to come around more to sales and coupons again, after they tried their new platform of just having a new pricing format instead.

Had the worst experience May 8th with Natalie. I had a full head of hair upon arrival. I requested…read morelayers and feathering to give me some volume and help with pulling it back out of my face on the sides. I was clear on what I wanted. She never heard of feathering. She calls it blending. She never heard of the Farrah Fawcet cut I wanted. Before going to shampoo area I showed her a couple pictures of what I wanted. I told her my hair is curly and she would have to spray it with water as she goes as it dries fast. She replied we will dry cut it. I also mention a bad cut I previously received there in the past with the women using razors on my thin hair. She agreed not razors, helmet style or bob for me. I watched her do a huge straight slice right above my ear and started shaking. I told her I was shaking. She then pulled out the razor and asked for permission to use it. I guess I figured she needed help with the thick long hair and said ok. Big mistake. She hid her mistake. So the sides were now short and the back straight and long. She would barely give the mirror to me to see her work. She had me facing a customer on the side of me for a long time. So uncomfortable for me. I kept looking at the 5-7" cuts of hair on the ground. When she asked me how much I wanted off in the very beginning I replied 2", no more than 3 due to the layering I wanted. When she said she was done I said I didn't want the back all one length. She took a couple cuts into the back and again without a word about her mistake she ran for help. I pushed myself with my feet to see it in her big mirror and grabbed the hand mirror. OMG total destruction. I told the hair dresser that came that we have a difference in the meaning of feathering and layering. Natalie called it blending. I call it a feathered and layered haircut. She was not helpful about that and said it should have been wet. I replied that's what I said. Natalie denied it. The new girl was going to take over but I I jumped out of the chair and said "we are done here". I went to different salon for help. She told me there were no layers and I have a botched shag. She didn't want to touch it until it grew. I went to see about hair extension. Very expensive and I can't have them as I am allergic to plastic. I am devastated. Probably wig time. I am crushed. Beware of young new girls and don't go walk in. Call ahead and get a seasoned hair dresser if you love your hair.

Customer service is not good. They treat you like they are doing extra work, attitude and they…read moredon't great you or tell you thank you or have a good day. The girl could not print out a gift receipt for me and she said there si nothing she could do about it.

Definitely one of my favorite clothing store. American eagle has a good quality material they used…read more I loved the quality of their denims, it's so stretchy and comfy. When I shop here I always leave with something, even if I go in just to "look around "from this store. And I bought jeans and shirt at Affordable price. I have jeans from this place for years and I still wear it. Recommend to those who want to flex on a budget. The store is well organized and clean. Their employee is so friendly, polite, very attentive and helpful. It was great buying all of my clothes here because of the quality and the services they provide was exceptional. I always leave happy and they made my shopping experience so fantastic.

What the?!? 2 one-star reviews?…read more TJ Maxx is and always was a place to find overstock items for slightly and sometimes largely discounted prices. There are amazing deals on all kinds of clothes and decor. The ones. Took advantage of today were $35 reversible belts that sold for $10 and $15! Sometimes you go in and get lucky and sometimes you go in and there's nothing good, but that's the beauty... the stock turns over very fast, so you could come weekly and see a completely new rack of goods. The lines can get long, but I've only had positive experiences from the cashiers. They have a snake system with one line to maintain efficiency, and it allows them to keep the line going. Not sure what else you'd want!

Worst TJ Maxx I shop at! They push the credit card their lives depend on it and they are RUDE. I…read morerecently went to return two outdoor artificial flower arrangements. The only reason I returned is because I found them in white and preferred those. I was treated like a freakin' criminal at the cashier because the pots were dusty. Not damaged. Dusty. I have four of these same arrangements at home and the pots on ALL of them look the same. I assume they just all came in like that. In a box with other stuff and the pots aren't perfect. It's a generic black pot that will be placed in a larger more decorative pot. The 'manager' proceeded to use a wet wipe to clean them in front of me trying to refuse the return. Examining the pots like she was performing surgery. It's still cold and dreary here so clearly the flowers have not been 'used.' The main issue was probably because they're from another TJ Maxx. But you know what! That's not my problem. I shop and return at TJ Maxx, Home Goods ALL the time. And never have I been treated like this! Horrible store. Horrible management. Go to ANY other location. Employees have left this location because of management. I never experienced an issue as a customer but after this I will never go back.

Thanks to Joe for all of your help! We visited Men's Wearhouse in Crystal Lake to get my husband a…read morenew suit for our nephew's upcoming wedding. When he selected a suit that he liked, our salesman Joe told us that he can pick out another suit for free! When my husband chose one off the rack, Joe said that for the equivalent of the suit we were purchasing, my husband could choose a custom made suit. He didn't have to do that - he could've let us walk out with a lesser purchase. He took a lot of time to make sure everything was just right with both suits and all of the accessories.Because of his stellar customer service, my husband wound up getting two suits, two ties, two dress shirts, two pair of shoes, a belt, and three pairs of socks! Joe even went out of his way to pick up one of the pairs of shoes at a different location. Again, thanks! The only reason I am not giving them five stars is because when it came time to get dressed for our nephew's wedding, we discovered that they neglected to put the belt in our bag. My husband had to go the day of the wedding to pick up a random belt because they didn't have the correct one in stock. They gave him a belt to get through the day, but it wasn't the right color or size. All in all, a very nice experience with a snafu or two, but we will definitely go back!

CL Men's Wearhouse is top notch. Especially Nick. Definitely my go to for my tailored suits!read more

Found out about this place from a customer of mine at my dealership. The store has a huge selection…read moreof shoes and other great merch. It's definitely a dope spot if you're looking for some clean new shoes.

The clothing there is great and he was very nice, I didn't get anything at the time because i had…read moreto money on me but i'm definitely going to go back and get something for my self. He welcomed us right away and he helped me find the shoes i wanted, there a bit pricey but beside that if you want shoes that are good and fit you go here.

Beautiful store Easy location…read moreVery helpful and friendly staff Would recommend this location.

On September 5, 2026, I went to Boot barn 4423 U.S. 14 Crystal Lake, IL, 60014 Phone number:…read more(779)-994-6500. I went to this store and was interested in a wool cowboy hat and I tried it on but it didn't fit me. The seller offered me a stretch for the hat and told me to return to the store after two days. On September 7th, they told me it was ready to pick up but I wasn't available and wanted to come the next day. When they gave me the hat, the first thing i noticed was that there was dust all over the crown and also saw that it had been damaged or hit. This wasn't there when I came to the store on September 5th. I asked for a return of my money because of the damage but they told me that they had no other hats of the same model. They told me that it was store policy that I had to either take that one, because it was custom made for the size, or not get one at all. I had never been informed of this store policy as there were no signs or communication of any kind. I didn't accept the hat for the damage I saw and asked to speak with the manager. I asked for the customer service number to file a complaint and the manager, whose name is Mia, gave it but I left the store without a hat. An employee walked up to me as I was going to the parking lot telling me that I had forgotten my paid hat, which was damaged and i didnt want it. I left the store that day without my refund or my hat. I received no help after this. I called customer service and they had told me that the regional manager would reach out to me the next day. I waited ten days without a phone call from either the store or customer service. I opened up my credit card bank to file a complaint and here's my case ID: D260917026561. The account number ends in 9655. As of October 13th, I have yet to receive any news from the store or customer service and have still not received my refund. I am also going to file a complaint with the Better Business Bureau and the Office of the Illinois Attorney General.

Went inside a Tilly's in Algonquin, IL for the first time since my son wanted to shop there. When…read morewe entered the store, we were greeted by an associate name Naiya (i believe) and was very friendly. Walked around the stre to shop and all the other associates on duty were the unfriendliest I have ever met! I was browsing through a sale rack and two customer service associates were chitchatting by the sales rack and did not even move and continue on with their chitchat. No smile, no excuse me, no anything. On the way to the cashier to pay for my stuff, I passed by another male cs associate with no smile, no anything. Are they not happy to be working at the store? Before I left, I approached Naiya and told her she is the only one associate who is friendly and welcoming at the store, the rest needs to find another job!

Went in yesterday looking for converse sneakers. I was immediately greeted with raucous laughter,…read morelots of girlish giggles and lots of activity in the middle or the store. I found what I was looking for on a display near the entrance of the store and I was pleased. I selected 2 pair of Converse, one of each high and low tops, and went looking for a sales person to help me get the size I needed. I walked past the small crowd of gigglers while looking at them to see if they worked there, clearly holding the shoes I needed assistance with, and got no response. I walked all the way to the back of the store to see if there was an associate to help me find the size shoe I had picked. Saw no one there. Finally after about 5 minutes, I walked to the register line and asked a charming young lady with long dark hair if she would help me find the sizes I wanted. In the meantime, when I was next in line, another sales staff came behind the register to assist with checkout with a huge smile on her face. I saw that she was the same one I had walked past looking for someone to help me when I was ignored. The other staff member came around from behind the counter with a great demeanor and huge smile and went to the back room to get my shoes. When she came out, I casually told her that if there is a manager in the store with other staff, they need to be more aware of customers entering the store requiring assistance. She retrieved my shoes and went on her way. Within a few minutes, the manager came up to me while I was beginning to try on my shoe and told me, "If you have anything to say to me, you need to tell me directly and not my staff!". I calmly told him that he might want to be more aware of customers coming in looking for assistance and it is always possible that someone coming through the door could be a 'corporate' to check on the store and its staff. He then proceeded to tell me, "Don't tell me how to do my job!". I switched the subject as I saw that he was getting more belligerent with me to an issue with a coupon that I was supposed to get, 20% off my first order with no indication that it was online only, and was told that he doesn't have that responsibility to offer such a discount, it was corporate responsibility. He walked away without saying anything after that. If this is how they, you Tilly's, treat their, your, customers, then they, you, can keep it. A simple "I apologize" would have gone a long way to ameliorate the situation and this review on Yelp would never have been written. I will never recommend this store to anyone. In fact, I will do everything I can to dissuade anyone I know, and don't, to ever shop here. Staff needs to have some sort of uniform or logo on their clothing to indicate that they are indeed staff. They also need retail sales training as they are pretty much dunderheads except for the one brunette staff member who was very good at her job. (She should be manager!) I could not distinguish customer from staff. This is no way to run a business. If I could give this store a minus rating, 2 of its staff members incl the 'manager' in particular, I would. Sad and sorry store that you have Tilly's. You need to get your 'manager' who was more like an idiot with a giant chip on his shoulder to a management training course, or better yet, hire someone who actually knows how to do their job. Loser of the highest caliber. I was in the store on Sunday, 2/12/23 and checked out at 4:42:21 PM. Store: 00156 (Algonquin, IL) Assoc: 145269 (blonde who gave me the cold shoulder at checkout, who happen to be one of the 'gigglers' who ignored me in the group when I first walked in.) Transaction: 024369 Reg: 2 Good luck with this bunch. Better yet whoever is reading this, find somewhere else to shop as they don't much know or even care about customer service and will snap back at your questioning their authority. Bad business practice here. Don't know why it says I am in San Francisco, CA. I'm in Illinois.

Great service on a busy weekend day, and prompt email response even afterhours…read more I was pleasantly surprised when I came here for a holiday event. I had struck out at just about every high-end department store you can think of, and couldn't even find a decent to try on anywhere I had gone. Gipper Prom has a large selection, with most inventory displayed on mannequins instead of just on hangers. There's no lugging around 10lb dresses, you just write the style number and color up on a slip they give you when you first walk in, and when you're done, they bring it to your dressing room. And it IS a room, with a locking door, so no worrying about that big dress leaving you exposed as you turn around. They had several associates at the dressing room, ready to help zip, clasp or adjust when needed, and they make sure the walkway is clear for you to move about. Since most people do not go dress shopping alone, they thoughtfully have ample seating and complimentary water for the poor soul you may have dragged along with you. Seating is arranged several feet behind a wall lined with mirrors, each section accompanied by a platform and appropriate lighting. The platform is likely useful for any tailoring needed, but I just used it to make my significant other nervously rate me in each of the 10 or so dresses I tried on. The staff didn't pressure you to buy, nor did anyone look at my long list of dresses like I was wasting their time or making their life terrible for no reason. The people working were friendly, and the other customers and their guests were also all cheery. Dress shopping can be a nightmare - hot, cramped, nothing fitting the way you hope, sizing not available, etc. But not the case here - and the other women shopping seemed to feel the same as me. Customers were openly complimenting each other, and the entire atmosphere was very warm. I can't rate their ability to modify or make minor fixes to beading, etc. The dress I purchased was perfect without anything needed. Overall, I was more than impressed. If you're an adult, well - clearly we aren't going to the prom, but this is a great store for many other events including pageants, galas, black tie or formal parties, or any time you can get away with being a little "extra," or are in need of a good selection of floor-length, high-quality formalwear. I will definitely be coming back!

Given the amount of $ I paid for my daughter's dress, I expected a perfect dress that was properly…read moreinspected by the staff when they bagged it up. They even told me they were taking it in the back and checking the beading and we waited a few minutes to get it. I get home and she tries it in and I go to zip it up to see beads falling off and already missing from near the zipper. Take your business elsewhere or check the dress carefully yourself before leaving. They were very dishonest with me!