Ashamed they gave my mom who's disabled a fake $20. We went back to the store after we found out it was fake. When we spoke to the manager about what happened. She looked at the store video and said she couldn't tell on the video if the 20 dollar bill she handed back was fake or real. She told us to contact corporate. I've contacted corporate multiple times. I've heard nothing back. Own up to your mistakes. read more

Ross Dress for Less - Department Stores Near Me - Algonquin, Illinois

I have never had any problem at any Ross Dress for Less store. The clothes are always super affordable, the staff is always so nice, and the facility is always super organized. I appreciate stores like this. I bought my entire summer wardrobe for under $270 and looked great for the whole summer. I give a big thank you to Ross Dress for Less!!! read more

I had been to the Ross in Streamwood and did not care for it at all, so I was not expecting much from this location as my friend and I walked in. This location is soooo much cleaner and better organized, I found so much that i wanted, but had to be good and only got a few items. There shoe section for kids is great, they have name brand shoes for really low prices....my nephew is picky about the shoes he will keep on his feet(so far only DC brand shoes will do) and these are usually $45 bucks....YIKES!! Ross had them for $19.99....Umm yes please. I also found a clearence section in Ross(who would have thought a discount store had their own clearence section. While looking through the toys I found a chucky piece puzzle for $4 reduced from $12. There selection of woman's shoes and purses is not anything to get excited about, I feel this is a great place when you are coming to look for children's clothes, shoes, or toys!!! read more

What a messy store! I had only been to Ross a couple of times and I thought I would check it out again. TONS of clothing and shoes on the floor and the staff walks right past or steps over everything. No Thank You! I would rather go to Nordstrom Rack right next door or TJ Maxx to look for values. read more

I love Ross great selection of clothes and great prices Ross has way better selection of clothes than tjmax

As far as discount stores go this chain imy favorite. This store is always organized and clean. I am usually there getting clothes for my kids or purses. They also have a nice bedding section. read more

NEVER NEVER NEVER will I go to Ross again! I bought a pair of guess sandals for 12.99, 3 days later they broke, I tried to return them, they were soon rude, saying I can't return because they were worn... Ummm... So they don't stand behind their product. I even called the district manager TWICE.... Without him returning my call... If I wanted sandals to break, I could have went to the dollar store. I always loved Ross, but now they lost a customer And everyone I can tell. Forever! read more

The location of this store is pretty good, because it has a lot of stores in the complex campus. There were lot of selection of clothes for the ladies and my friend ended up shopping couple of cute dresses. read more

I have been shopping Ross, since I lived in Florida. So at least 10 years. I have to say the Ross in Illinois are not equal to the Florida style of Ross. I understand why Marshall's is so crowded and you can get front door parking at Ross. I have been to almost every new Ross from Dekalb to South Barrington and...go to Marshall's. I did notice that the South Barrington's store has a little flavor and the Dekalb store was awesome when it first opened. Somebody came through and changed things. Stop trying to look so clean, please pack the clothes in. I am not sure who the regional manager is for Chicagoland, but you need to check out the Ross stores in Florida. Otherwise, Ross will fail in Illinois. Marshall's and TJMaxx are packed for a reason. I walked out today without buying anything, ask Marshall's if that ever happens. read more

I called the store this morning a number of 3 times and spoke to the same women. I asked if they had an item in stock and I gave her very specific and detailed description and the price of the item I was looking for. I even had the item sku# . The rude sales manager (I have her name but I will not put it out here) told me they had 3 of the items I was looking for. I asked if she could hold them and I would be right over. She said no that it is not there policy to hold items, they can only hold clothing. I explained that I needed these for my wedding centerpieces, and that a sale associate had held it for me in the past. She rudely said she would be speaking to her staff because that is not Ross's policy. I proceeded to show up at the store to get my items she said that were there and guess what. No item to be had, I had another sale person locate this manager. When she came up to me she said she didn't even check to see if they truly had the item. She told me they can not check for items or hold them per the entire company policy. I told her how terrible this was and that I took time from my extremely busy to drive there use my gas and get nothing in return. She did not care at all she said it's not her problem things come and go everyday and they are trained to tell people they have items in stock so the people come in and look around. Seriously, who wants to look around after you stop everything you are doing,drive 20 miles on your only day off 7 days before your wedding and thenfind our the item was truly never there. I was a fan of Ross but no longer this has really given customer service a new name. As I stated before this manager had an extremely poor and rude attitude too. Side note, I had a similar experience in Crystal Lake but they were nicer about telling me they had the item that wasn't there. McHenry was terrific. Trust me I have been chasing this item for the last few weeks and I exhausted, I only needed 3 more so this was a terrible terrible experience. I used my gas time and day for nothing. What happened to customer service ? read more

I am a person who likes to call a store when searching for a specific item before I run out and waste valuable time. Apparently it is an issue for the employees at Ross to do item checks. As the sales associate stated they are not allowed to do item checks. I have NEVER heard of such a thing. I guess customer service isn't a focus on their end. You would think in such a competitive area you would address your customers with the best service possible. That's ok though because T.J. Maxx and Homegoods were extremely helpful and I was able to finish my bedroom make over and stay within my $1,000 budget. Your loss, definatley not mine. read more

During primetime hours this store can get very crowded with lots of hispanics and their children running around loose, screaming and crying. Seriously, I've been there before when it's so crowded that you can't even get your cart through the isles. That was when it first opened though. Now, when I go there during the day, the place is nice and quiet. I have found some really cute dresses and tops here, and my favorite thing I've found - Juicy Couture tracksuits!! $50 for the tops and $40 for the bottoms. And yes, they are the real deal. Most things are priced well, especially if you get them on clearance. Otherwise some prices can still be a tad bit high for a discount store. Love the merchandise here. read more

If I could I would give no star at all. I bought lots of stuff two days ago couldn't try them on at the store because of my baby. I wanted to return some of the clothes but there was a problem. Manager of the store was trying to tell me he can't take the shirt back because it's not matching descriptions. I wanted to return orange shirt and the tag said its a black skirt. Is that my fault that the tag doesn't Mach the product. I don't think so it's more of the managers problem. People be careful and look on your receipts if whatever you buy is whatever you get because you won't be able to return stuff back! I was yelling at the manager for around 30 min and he wasn't trying to help me out. He and the cashier were trying to tell me I was playing with the tags. After the manager checked the monitoring he told me he saw everything but not the shirt I wanted to return. Wow so I asked him if he saw the skirt ( on the tag and my receipt it was a black skirt) he said no. So for real I told him to show me the monitoring of course he couldn't do it. So I asked what he can do he said he can't do anything. After 30 min fight I told him to go and find the same shirt and take the tag of it and return the shirt I even helped him look of course we couldn't find the same one but he said since they carry the brand it's ok and he returned it. So I spent almost an hour to return something at the store!! Not worth it! Waisting of my time!! Good luck people!! I'm not coming back there!! read more

In a last minute hunt to find shoes for my daughter for prom, found a pair here that could work if we didn't find what she really wanted. Asked the salesperson if we could hold them and return in an hour. She informed me "we can only hold apparel". SERIOUSLY!!!!! Wait, what -- that would be like a jewelry store only only necklaces and not bracelets. Although I dreaded actually having to buy those shoes, I did and I asked what the purpose of the policy was (other than to piss customers off) and she said it came from corporate. I envision the suits at Corporate sitting in a conference room deciding the "let's only hold apparel and not shoes" policy. Stupid!!! Annoying!!! and all out an unnecesary rule for the purpose of having rules. So corporate -- my first experience at your store was a fail....just sayin!!!! But my ability to share this with others on this site is a win. BTW -- Don't really think this is corporate policy. Maybe just an overeager manager or salesperson who likes to feel important by making rules. read more