Jennifer and Ashley are awesome, this has been the best office with communication skills. Emails…read moreare responded to very quickly and calls are quickly returned. My wife and I had to file a claim and they helped us get through the tough time. They went the extra mile and made a few calls to the at fault drivers insurance company to get the claim transferred over to them and to get the ball rolling on the repairs for our car. It really saved us a big headache. We also had check up calls from Ashley to ask us how everything was going and if we needed anything.

Nicole assisted with the initiation of car insurance along with life insurance. She was great and…read moregot me the insurance within minutes. She was very helpful and quick to respond to any of my questions or concerns. Insurance was cheaper than my previous one and customer service was fantastic, double win !! :)

My name is Eric Burgeson; I have been with Rosie since 2008; she always explains…read more policy details to make sure the client knows what they are paying for; so with that being said I will give her 10 STARS out of 5; She is that good!!!! Thank you, Rosie

I have been with American Family and have had Rosie as my agent for the last 8 years…read more Unfortunately, I have been in at-fault and not accidents and I have never had an issue! I have my cars and home insurance with AmFam. Rosie takes care of everything and is ALWAYS available, no matter the time or day. Rosie is professional, friendly and very knowledgeable! I am one happy customer!

Fair, quick and professional…read more Need someone to do your taxes and maximize your return? These guys are the real deal! Honest and professional

I spoke with Soloman and he answered my questions quickly and efficiently. He was a great help in…read moreresolving my issue.

I have used H&R Block for nearly 10 years now. It's always been simple-I book an appointment…read moreonline, scan my documents, meet with the agent, and process my taxes. Imagine my surprise when I did the exact same thing this year, I booked *over a week ago* for an appointment today at 1p at the Fountain Hills H&R Block. I walk in and notice a couple ladies wandering around but it didn't seem like any customers were there, it was very quiet. Cheryl Kenna, Office Leader sitting at the front desk, informs me she can't process my taxes today, asks why did I choose her office (because I live here in town) states she isn't qualified to help me (then why did it say online she has 6 years experience AND why was I able to book my appointment with her!) She goes on and on complaining about how "They have soooo many filings to process" (yes that's your job) and "She's down two processors" (ok but I booked with you, Cheryl, not someone who left!) Then she says she will email a lady named Mary Ellen in *Glendale* who takes her overflow (over an hour away) and see if she can help me virtually but "No promises" (I booked an in person appointment for a reason.) It's a simple married filing jointly case, no complex corporate taxes, no rental properties, etc. and I already had everything in their portal ready to go. Furthermore she didn't even apologize for dropping the ball! In fact, she goes on to say it's MY fault for "Waiting to the last minute" to file (last I checked tax day is the 14th and today's the 6th, I still have 8 days to go) and that "Everyone is up to their eyeballs with returns, she doesn't really know who can help me" (and you didn't even try!) I ask her why I'm being told this *now* when I walked in, why nobody called or emailed me the *week* before letting me know that I would need to make arrangements to see another preparer at another location? She shrugs says "Last time she called someone to cancel the man hung up on her, and she doesn't want to lose business." I say "Well what do you expect, if you refuse to process taxes, you aren't going to keep that person's business. Now I have to scramble to find someone else with availability around my work schedule!" She shrugs her shoulders again and gives me a customer service # to call if I want to lodge a complaint, way to pass the buck. I ask her to go ahead and call the lady in Glendale so I can get my next appointment set up, she says "She can"t call her, she has to email her, that's the H&R Block rules" then a man walks into the store. She then tells me "*I* have to wait, a customer walked in." I say no, I was your customer first, we aren't done yet, go ahead and send your email to this preparer in front of me so I know it was sent, finish waiting on me before you move on to the next person. Since you can't keep my appointment today I want another one in hand before I leave." Cheryl goes "Why don't you just call the H&R Block you used in the past?" I said that's down in Gilbert, I don't live there anymore I live in Fountain Hills. Then she tries to force me to use the online approval option saying she doesn't think anyone is going to fit me in. I told her I used it once during Covid and it was a nightmare, I am not comfortable filing taxes virtually, this is why I always set an in-person appointment. She refuses to send the email right there and says "She will send it today and someone will be in touch." Of course I didn't hear a word from anyone SIX hours later. I knew this would be the case. So I left and out of curiosity I looked online and it shows the Fountain Hills location STILL had TWO appointments available for today! Next closest location with an same day appointment was 45 min away in Phoenix, so I had to book my own appointment (thanks for the lackluster customer service Cheryl) and scramble over there to get it done on my only day off between now and tax day. Thank God that agent was professional and did what I needed to do in under an hour flat. Cheryl Kenna is condescending, unprofessional, rude, and frankly needs to retire if all she can do when confronted with her failure to give the simplest of customer service is to shrug. She could have emailed me, texted, called, anything, to let me know she can't process my taxes *before* I showed up to my appointment, fully expecting to, you know, process my taxes. If people are walking out of her office and going elsewhere, hanging up on her, and preparers are quitting left and right on her, makes you wonder WHY. She shouldn't be running that franchise if she doesn't know what she's doing-and by HER OWN admission she doesn't. Take your business elsewhere if you want your taxes done because clearly the Fountain Hills H&R Block location isn't interested in helping you.

We use this establishment for our taxes and we have been extremely happy with their service and…read moreattention to details. We did have a bit of a hiccup with our last experience- we booked the appointment for a video call- but, somehow it showed up as a appointment at the office- we arrived late but they were able to get us taken care of!! They are always very courteous and helpful!!

Always a great experience and super friendly agents! Highly recommend and have recommended to many…read morefriends and family.

A great agency who is saving us money on our renters/auto/business insurance! We could not be…read morehappier with the level of customer service we have received along with the great coverage. I sleep easy at night knowing we are covered in all aspects of our lives!

Still trying to rectify the errors she messed up on mixing entities like personal with Trust…read moreaccount. It's been a nitemare for sure . Be aware. If you have a simple return that would be fine. This was way above her skill level. Nice person though!

Unprofessional. Spoke directly to Ms Egan about my taxes and payroll before dropping all of my…read moredocuments off to have my taxes done. Spoke to her at length and it seemed a good fit. After weeks of not hearing anything from them, with quarterly payroll deadline looming I contacted them. The gal I spoke to knew nothing about the payroll portion and advised that I have someone else do it. Ms Egan was not available. Next I received an email about additional information they needed to complete my taxes. Several weeks later, after they'd had all of my documents for several months, got a call telling me pick everything up-they couldn't do it, with no explanation. Like I said, unprofessional. When I retrieved my documents there were sticky notes indicating calls, messages and emails stating that I'd never responded - complete fallacy. Worst place ever. If you are considering using these services I would advise against it.

Horrible and deceitful. Customer service lacks professionalism as does Angie. Definately not a…read moreprofessional representative of Farmers Insurance. We had inquired about a policy "quote" and they were quick to contact our mortgage company to get immediate funding...all without our consent, knowledge or contract. I would definitely NOT recommend this francise.

Agency and Farmers Insurance are amazing!!! Great customer service and rates! My situation was…read moreresolved in an excellent time frame with such professionalism. Thanks again!!

Just so I'm clear to everyone else, these guys at Darin's office have been nothing but kind to me…read moreever since I opened my auto policy way back in 2010 after first moving to Arizona from Texas.. Since then, they have treated me with respect & like I'm a valued customer. As you can see, Mrs Webb, even replied to my original comment & was very pleasant about it & not mean or rude or snappy...like some other companies out there that reply to customers' surveys. Well, It makes me sad that I can't also have auto policy with them! I'm so sorry that parent company, Allstate's rates are preventing me from taking you as my company for all needs. If the rates lowered for us, we'd leave GEICO of course. :-) Well, thanks again for your service & your professionalism. Hats off to Darin & Cindy & their crew.

Darin and Cindy are a great team. I have 3 cars insured with them since 2012. If i ever need…read moreanything I just send and email and Cindy quickly responds. I have never have the need to stop by their office since they are so efficient.