Joel went above and beyond to get my brother and sister-in-laws vehicle in and out the same day under some very interesting circumstances! Huge thank you Joel!! read more

I have been going to this Tires Plus for routine maintenance for awhile. I recently scheduled an 8am appointment to get more intensive car work done and was very disappointed with the service through multiple steps in the process. During check in, I am told that it will be difficult to assess how long it will take because the service worker will not he arriving for another hour or so. I would have appreciated knowing this at the time I scheduled so could plan a more appropriate drop off time. Next, I am told it should take a few hours and ideally it'll be done around noon. I understand there is some wiggle room to that number, but I was called at 3:41pm being told that the service I was recommended/scheduled for is not the current recommendation. So, not only did they have my car for almost 8 hours but it also took that amount of time to hear any information about the service that was recommended on my car. This was a convenient location for me to go, but there was multiple service workers who showed no care or interest in explaining how this lack of communication occurred. I was given a store manager card to call during the work week, when I called, I was placed on hold until the call eventually ended on its own. I will simply go to the next closest option to avoid this headache in the future. read more

This location has lost my trust. To their credit, they did offer re-diagnostic free of charge after the first expensive misdiagnosis, and when the next attempt to fix my AC failed, they didn't charge me for that either. However, the number of times I kept having to come back to spend 3 to 5 hours at the place in one month is ridiculous. Attitudes were also very unprofessional. I never once received a text or call when my car's work was done; I only found out when I returned and asked them, and they reluctantly told me that the attempt to fix my AC had failed again. The biggest red flag was when at the end of this last visit, I asked the manager Joel for the paperwork of what was done today, and he was reluctant to give it to me. First he claimed that the small paper of hand-written notes was all there was, and let me take a picture of it. Then I noticed it was attached to a computer-printed packet of notes dated today. Joel reluctantly let me take photos of each page, claiming that he couldn't reprint it all for some reason, and that they don't have a scanner available. Joel then tried to convince me to come back in a few weeks, when he'll have a really good mechanic in. This mechanic hasn't worked at the company for three years, but is leaving his current company because it "wasn't for him" and coming back to Tires Plus. I think I'll pass. Now my car is making some small noises that have me paranoid. But no way in h3ll am I going back to this location. read more

Had a 10:00 am appointment to have my brakes inspected. 5 hours later they tell me after several calls from me to check on it, they couldn't lift it up on the hoist cause its too heavy and they just started looking at it. I asked why it takes 5 hours to look at it and they couldn't give me a reason other than saying good question. Told them to have my truck outside and ready to pick up in 15 minutes. Have to go somewhere else now NEVER GOING TO ANOTHER TIRES PLUS EVER AGAIN!!!!! read more

Part 1: https://www.yelp.com/biz/tires-plus-minneapolis-17?hrid=YLOP-YfvGF0SW2yr5CB0mw&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct) Part 2 of this experience was even worse. After my initial complaint, customer service told me a regional manager would respond within 48 hours and that towing reimbursement might be authorized. To avoid dealing with Jonathan at the Lake St location again, they arranged for me to bring the vehicle to Richfield. I paid $200 out of pocket to have it towed. I received no call confirming it arrived. Just an email hours later with a work order. The next day I still had no update, so I called. The employee who answered said he hadn't been there in a week and things were a mess, but he'd check. He called back saying the tire was ordered, should arrive by noon, and he would call when it was done. No call. I had to call again at 5pm. That's when I spoke with Joel. He told me the vehicle was done and I owed $60. I asked why, since I had just paid for this a few days before, since the tire was under warranty and this entire situation stemmed from Tires Plus' work. Joel immediately became rude, agitated, and combative. He repeatedly cut me off, talked over me, and kept saying it wasn't his fault. I was calm and simply trying to understand what happened. He then claimed the previous Tires Plus rotated my tires and that the damaged tire wasn't one of the newer warranted ones. This had never been communicated to me. When I asked reasonable follow-up questions, he became more hostile. Eventually he said, "Fine, since you're accusing me of something shady, I won't charge you, but I'm putting a note on your account and we will never serve you again." I never accused him of anything. This was incredibly rude, demeaning, and completely unprofessional. When I picked up the vehicle with my (male) spouse, Joel's demeanor noticeably changed and he was suddenly polite. When I asked him to re-explain what he told me on the phone, he could not show anything on the work order supporting his claim. The explanation shifted, and he was unable to clearly justify the charge he had tried to impose. (I have video of this interaction) At this point, the workmanship, communication, and professionalism have all been unacceptable. I've had to repeatedly call for updates, pay $200 for a tow for a problem I didn't create, deal with conflicting explanations, and be spoken to disrespectfully. I should not have to keep chasing them down just to understand what work was done on my vehicle. Now I'm genuinely concerned something is still wrong with my tire. After everything that has happened, I don't feel confident in the quality of the work and I'm honestly afraid to drive the vehicle. I now feel like I need to take it somewhere else and pay again just to have the work inspected to ensure my safety. This entire experience has been chaotic, poorly handled, and frankly alarming when it involves something as critical as tires. Between rude management, questionable workmanship, and terrible communication, this has been one of the worst service experiences I've had. read more

Do not recommend. Took my wife's car in for some basic maintenance. The mechanics and salespeople both used fear-based language, a classic scam tactic. We went forward with them attending to the basic maintenance, and they fixed the issues that we brought the car in for. However, when we got the car back, it made a terrible clattering noise that was not there when we brought the car in. The salesman tried to fast-talk us into accepting that the clattering was due to the car's mileage, even though the amount of miles driven did not change from the time we brought the car in to the time we received the "repaired" car. Furthermore, they charged us for a tire alignment that they admitted themselves that they did not perform. The salesman essentially said "eh, it happens" and tried to justify their carelessness by explaining how "when you're on the phone and writing up an itemized receipt at the same time, sometimes you just accidentally add extra items." Snake oil salesmanship; fear-based sales tactics; shady practices including literally sabotaging our car to make us bring it back. Avoid, avoid, avoid. read more

Awful communication, and consistently lied about when my vehicle would be done. It's really not hard to give a customer a realistic timeline instead of consistently breaking promises. Not good people in this place. Edited: they scratched two of my rims, and my front right tire is leaking. Seems like they wanted me to come back and request more service. Super disappointing that a "TiresPlus" doesn't know how to maintenance tires. read more

I took my car in for a new wheel bearing. When I first got there I told them I needed a new wheel bearing. Instead they fixed my brake pads and replaced my tires. After picking up my car my problem was not resolved. They then told me my wheel bearing needed to be fixed a day a later after I had already told them it needed to be fixed. They then fixed the wrong wheel bearing and told me the other one needed to be fixed. They will bill you more money because of their incompetence. Don't go there. It's been 4 days and I still don't have my car back. read more

After 3 days of hell, trying to get my car repaired, I have the privilege of spending $1700, on a repair I have very little faith in. I wouldn't trust them to change a rear view mirror car freshener, read more

Avoid. I wish I had done more research first, but I was in a pinch and I'm newer to the area. First, they recommended I replace my damaged Continental tire with a Firestone tire that didn't match my set, very poor recommendation for an AWD car. Then I was told tires ship on Memorial Day. Surprised by this, I questioned it twice but they still confirmed so I (mistakenly) believed them. Memorial Day comes, and what do you know-- they don't ship on Memorial Day! I was also completely overcharged, definitely call Discount Tire instead (embarrassed I didn't). Now you know! read more

Great employees, got my services done and helped figure out a leaking tire problem. Not too expensive, got my oil changed and tires filled no problem. read more

We had a great experience with our services and with the owner, Jerry, who was very friendly and helpful. I needed new tires put on and was able to get in within a few days. Everything was also quick and affordable. Would recommend :) read more

Unfortunately enough is enough. I depend on Yelp for quality reviews and this one was overdue. Three chances for business and each time something was done incorrectly or what I would consider out of ethics. The lone bright spot is Josh- the front man who is SUPER busy but always positive and welcoming. Thanks for the help Josh and I hope you can pull your team up to your level in the future. read more

I took my car in on July 27th to get new front tires. When I arrived I was told that there may be no options for my vehicle because the rep who accepted my online schedule which I'd made a week earlier did not in fact confirm they had tires in stock. Thankfully they did so I picked a pair gave them the keys and headed out They finished up the job gave me the keys back and I drove off. I notice a strange petrol smell but thought maybe the tech had oil and gas on him or something. I drove it for a few days oil smell still around. Noticed a strange substance on my front headlight. So I popped the hood. I know next to nothing about cars but noticed my oil cap was no on. As I saw I know 0 about cars and never open my hood. These geniuses removed the oil cap, I don't know why. Now the engines covered in oil aa well as the garage floor. DO NOT GO HERE. read more

Have been using this store for decades and always thought they were ok. Have bought many sets of tires there and had them rotated every other oil change per their and the manufacturers guidelines, so I thought. Just after my last service the front tires were turned and I noticed the tread was worn down quite a bit and the back tires were like new, this would have been the third time they should have been rotated about 28000 miles or so. I went back to the store, the guy measured all the tires and said they don't rotate them when they measure that close. He said they had recommended alignments this time and in the past and refused to rotate them. I have never paid attention to this because I trusted they were doing it, it says on the receipt they did and no one has ever said they didn't. I'm done with them. By the way if you want an appointment you need to call or go in, the online appointment hasn't worked in years. read more

after getting a flat on 35w I limped to tires plus on my donut tire. they took me in right away and tested swapped my flat tire, and tested the rim to ensure it was good. sent me on my way in less than an hour. 5 stars read more

Had an appointment I made last week to get 4 tires and an alignment done. For reasons unknown they did not reserve or have the tires. Chris, the manager, offered a more expensive, comparable tire for the same price. I was in and out in.less than the two hours they had said. Good service, prompt, and willing to make a customer happy. read more

Oil change. Great service ! Quoted me different options for tires at different price points as well. I would recommend

Called yesterday and was told I could get a 7am oil change Sunday. Showed up by 7, and it was 8:10 before they even pulled my car inside.. Over 90 minutes and I'm still waiting .. Very disappointing as I scheduled this around other things I had planned read more

Prices way to high. I bought two tires of much better quality and mileage for $30 cheaper at Walmart read more

Haven't had new tires on this van since purchased... Came in for two and ended up getting four for the quote from competitors. Very approachable staff read more

Very polite. Question were answered, and various options given. They even made sure I knew that there was a sale coming up, and that saved me more. Along with a friendly call to remind me of my appointment. Thanks Tires Plus for still being the best to me. read more

I take my car to fix brake change tire they took from 3000$ and sell to the tire that have hole on it as a new. I told them to fix after one month of buying all tire from this place they ask me to buy another two extra tire. This place st*pid and lairs. I recommend don't go there, all they need is your money, their service is sucks. They fuck*d up my car and they don't replace for you even if you have warranty. Pls don't take your car there. read more

I ordered a winter tire/rim set online (Tire Rack). I self-installed, and it didn't go well -- the wheels were grinding against something metal. As soon as I heard grinding and it felt beyond my expertise, I called the Southdale/Richfield Tires Plus, and they have been so helpful ever since. They diagnosed the problem for only $10, got my summer wheels back on, and repeatedly assisted me with customer service for the online retailer in getting the whole matter sorted out. (The rims provided by the online retailer were slightly too small, despite supposedly being matched for my car.) In the end, Tires Plus ended up finding rims that fit perfectly, and remounting my online-purchased tires. The rims were almost exactly the same price, and the price for remounting was very fair. They were so helpful and friendly through the whole thing. It felt like such a newby disaster, and I really appreciated their help. read more

Complete rip offs. They are double on parts and make up shit that doesn't need to be done. I just paid $375 for something that could have been done for $150 and come to find out they didn't even do it. They have $1,400 worth of stuff that needs to be done that I can do myself for under $500. I will never again go to a Tires plus. read more

I've been going to these guys for 10+ years. They have always treated me and my wife respectfully and if we have a problem, it is fixed without hesitation. read more

Made an appointment on line. When I arrived for my Appointment Adam was completely un-helpful and rude. Refused to honor the appointment that I had made on-line. Do t waste your time read more

Was told my services would take 1.5 hours to do. Returned in an hour to be told that they couldn't do the front end alignment until the very end of the day. I had to leave, so I declined. WITHOUT the alignment, the appointment was just shy of 2 hours. Won't waste my time here again. read more

I've always had a good experience here. This place isn't much to look at but the staff are friendly enough and they get the job done. And they do more than just tires. I'll be coming here from now on for all my oil changes. read more

I brought my car in to get my back tires patched up. The front desk lady was very forward, which was a little off putting at first. The wait was an hour and a half, so I had my friend pick up to go out to eat. I got a call from an employee saying they looked at my car and my front axle is bad and there is a leak somewhere. I asked how much it would be to fix, he said close to $800.00. I did not have the money for that, so I said I'll get back to him. He insisted it needs to happen and soon, I called my car guy that I go to for everything and anything that has been wrong with my car, my mom has gone to him for 18 years. I went into his shop, he looked at my car called me back and showed me that there is nothing wrong with my axel and there is no leak. If it weren't for Goerge at Master Automotive Tire & Lube in Bloomington. I would be in debt of $800.00, it is very disappointing how employees are scamming people to get more money in their pocket. Be careful guys! read more

Straight forward service. Friendly staff who explain costs to you in detail. Reasonable prices. Good hours. I sit in lobby during change, so couches vs chairs would make easier, but otherwise it's about what you would expect. read more

I was told my tires are under warranty. When I found I had a nail in one of my tires, I brought it in. They told me it was too damaged to fix and would have to switch out my tire for $24. It wasn't the end of the world to pay for a new tire. Now I can drive comfortably again. read more

I've brought my cars here for tires and suspension work for a few years. Very nice guys, decent rates. Caveat: Recently had them take off my snows and put on Summer tires. Told me that the noise was my new tires. Took it to another place who confirmed needing a hub and wheel bearings. read more

I have been going to Tires Plus for YEARS. I recently moved and went to this location because my breaks were making a grinding noise. I was told I needed new rear brakes. The problem is, I JUST had them replaced 24,000 miles ago.....at another Tires Plus. And the warranty expired of course. The sales guy tried telling me due to MN winters this is normal. I left not having my brkes repaired. I then took my car back to the location I usually go to and who had done the brake repair. They said a caliper was frozen and needed to be replaced. A total rear brake job was NOT NEEDED. Richfield lost my business. Beware for unneeded repairs. read more

I have been going to this location for years. I enjoy the staff, they always make me feel appreciated. They always go above and beyond. It's a great feeling to know I can trust them. The service manager Ray and his team get 5 stars from me! read more

This is my first time at this location. Not very good customer service. I called to make an appointment saying I'd likely be there at 5:40 for a 5:30 appointment due to traffic and was told it wasn't a big deal-"just call and give a heads up if that ended up being the case". I called at 5:20 saying my ETA was in fact 5:40. I walked in at 5:38 and was told I got moved to the back of the line and ended up waiting 75 min for a tire patch. read more

Came in with a coupon $99.99 per axle to get new brakes ! Cool , great price . Get my tires off tell me well you can wait you don't really need breaks now. And my dumb ass no go and change them . I feel like they need to be changed. Walk out spending $752 so $200 for breaks And I guess $500 for the rotors. Why would I need new rotors if I technically didn't even need new breaks yet. Then they tell me my brake light is on and they have to figure out how to shut it off . Because no it was not on when I came in . Oh the sensor for your brake fluid broke when we emptied the brake fluid . Oh okay . Well over night the part and fix it tomorrow Well how is the brake light off is the sensor in there is broken ?!?! Icing on the cake . I walk out the door get in my car make it not even to the exit of the parking lot now my car is making a very loud clicking sound it was not making before. I've been her since noon . A 2 hour job has now turned into a 4 hour job . I had a appointment and my car sat in the parking lot for a hour before thy even pulled it in the garage. 4 hours and a headache later and I'm still waiting on my car . Honestly wish I didn't even come here today read more

My son went to fix brake light. They charged him. And later. I notice. The brake light still not working, My son again went to fix, So. I talk to the mechanics on the phone and the way he talk on the phone very rude, The management. Should orient to the staff how to talk with customers. Never going to the store again. read more

I've been to this location a number of times. I always feel like they "do the right thing" and today proved that again. I scheduled brake pads for front and back. Somehow I decided that I need them but they assured me that my brakes were just fine. Appreciate your honesty! read more

I got tires from here and they sealed one of them wrong leading to my air pressure dropping every 3 weeks. I came back to see if it could be resolved and they wanted to charge me to fix their mistake. read more