I was short on time and my wife's car needed an oil change. I came here and was treated to nothing…read morebut kindness. They even brewed me a fresh pot of coffee. They offered me some up-sells but I politely declined. No hard sell. I requested to opt out of the dexos oil and go a basic oil change with a coupon. They obliged and allowed me to sign a waver to opt out of dexos. I highly recommend. http://www.agcoauto.com/content/news/p2_articleid/17 I don't understand how this place gets such bad reviews?

terrible experience said they couldnt change my oil filter because it was in a weird spot. I have a…read morecrown victoria 2006 there is nothing weird about it. they gave the vibes of just trying to get me out of there quickly. fire the mechanic

This is the most fun place to come with some of the best entertaining friendliest amazing oil…read morechange that you can get. I decided to get a oil change on one of the coldest days I've had and to see the amazing crew working in, not only very cold weather, but it was snowing as well. A customer could not have asked for a better team thank you all for the great service and for keeping me laughing, we will see you soon.

My daughter took her Ford Taurus in for an oil change. At the end of service the tech could not…read moreget the hood to close. Another tech came over and said "just slam it really hard", which he did. I later looked at the car and the hood was notably out of alignment. Upon opening the hood the first thing I noticed was that the cap for coolant reservoir was sitting next to the tank as was not put back on. This was holding the hood up. She called back to the location and spoke to the Manager, he said she can come back and he will "top it off" I had told her to demand a full system flush. The manager said he can't offer that without seeing it, and seemed very disinterested. He never asked her for her name, invoice number or specifics, nor did he offer to schedule. Noting here that VIOC address concerns by asking you to contact the care team. I sat on hold for 15 mins twice and their system dropped me. I then used the chat feature and was able to file a claim. I was told local management would call within two days, but usually sooner. I asked for an area/district manager or higher leadership since the local manger was already dismissive. UPDATE - They have contacted me on the claim and they are flushing the system and refunding the initial service. This is the resolution I was expecting.

I had scheduled my car for a battery replacement solely for their policy of if you buy a battery…read morefrom Walmart, the install is free because for my car you have to remove the tire to get to the battery and most other places would charge labor. We called multiple times prior to scheduling an appointment asking if that would be an issue or an extra charge and were told it would be free. My cars battery is dead so we had to portable jump start the vehicle to get it to the Walmart for the appointment. We had stopped the car off around 3:30pm for a scheduled 4pm appointment. We dropped off early so we could go run errands and come back when it was done. We received a phone call at 4:45pm telling us that in order for them to change the battery, the driver front tire needed to be removed but according to them, the tread wasn't legal for them to put back on after the battery replacement and we would need a new tire. We replaced the tires on the car a little over a year ago so we thought it was unnecessary but we said no problem, we will pay for the tire. They agreed and resumed service, or at least that what's we believed. We did not get a text notification saying the service had started until 6:41pm and the auto department closes at 7pm. They called us again at 6:51pm saying they could not get the tire off due to seized bolts and they did not have the tools to break it. At this point we are mad and went back to pick up the key and was told to pick up at the FRONT customer service desk. We arrived at 7:15pm, stood in line for 15 mins at the service desk only to be told the key is back in the automotive dept. We spoke with two people from the service department and a coach, after looking at the tread on our tires and it was FINE. Again, these tires were put on maybe 14 months ago. We truly believe they realized they had to remove the tire to get to the battery and decided they didn't want to do the job so came up with ridiculous excuses and gave us the run around and wasted my time. The automotive employee was also smiling and laughing when we were expressing our frustration which was extremely unprofessional. NEVER get service here unless you want low quality technicians handling your vehicle that do not want to put in any effort.

I would give it a 0 star if I could. Worst service ever. Do not go here. Customer service is non…read moreexistent

This is my go to car care place. I've always had great service and communication about services…read morewith them. Their rewards program is a worth while savings method. No matter how big or small my vehicle issue has been, they have helped.

I took my wife's car in because the wrong recharge (totally my doing) had been used on the air…read moreconditioning. The guy I talked to discussed with me what would have to be done but it could be done, just maybe expensive. Even gave me an estimate that I signed. Cool. Not 20-25 minutes later my wife called me to say they had called her at work to say come pick it up and they were pretty rude about it. Nothing to be done. I went right over (so maybe a half hour had passed) and spoke to the same tech. It was like it was a different guy. He was rude and snippy and told me I would ruin his "$100,000 machine" with this repair. And maybe I should go and talk to the friend who helped me in the first place for ideas on how to fix it. Pretty much just threw my keys at me. Wow. As a recent addition to the neighborhood looking for a new garage I guess I can cross this one off my list. And maybe you should too.

2 weeks after I had a trusted ASE certified mechanic look at my car and tell me it was functioning…read moreproperly, and NOT burning oil, I had Midas on East wash do my oil seals. less than 2000 miles later, the car lost all of its oil on the highway and killed the engine. AVOID this place unless you want to be stuck needing a new car. I called them to give them a chance to make it right and they told me my engine must have burnt up 6 quarts of oil within 1500 miles. Ridiculous.

6/17/2025 While on our way home to Puget Sound on our 6,000…read moremile road trip our air conditioner faded out. My mechanic in Port Orchard, Washington could only suggest it was the A/C relay, but baring that it would need to be brought in. I stopped by NAPA. The clerk listened and advised that, no, it was likely not the relay. I bought it anyway. My wife pointed out, two doors down from NAPA, the Midas reader board posting "We fix air conditioners today". After checking with Kevin McNeil, he set us up for an inspection , had our air conditioner recharged, and got us on our way in no time. Good friendly service! This would have been a very uncomfortable ride home otherwise. [Invoice #17718] PS. Home safe.

Scammers don't bother to have your car fixed. They had lie to me saying my car has been fixed.read more

I don't know if they are good. They never got back to me or answered my calls. I left voicemails,…read moreemailed, and sent an appointment request via their facebook page. And, nothing. Seriously? That's really bad service and if you're too busy to call anyone back put that on your damn voicemail greeting. Chet's car care actually answered the phone and got me in the next day. For a simple fix that could have been Dutches business if they cared to return calls.

I scheduled an appointment 2 weeks in advance for an oil change and tire rotation for 5 p.m…read more Tuesday Dec 16. I had to sneak out of the office early to just make it to the appt on time at 5 p.m. This cost me money as I had business at work that I couldn't get to in order to make it to the appt on time. I sneak out of the office early, fight rush hour traffic for 40 minutes to get to Firestone East on time at 5 p.m. I approach the customer service rep at the front desk and he asks for my phone number, name, and home address and then drops the bomb that he doesn't have me on the books, that my appt was never actually scheduled! No appt was ever scheduled! This was incredibly, incredibly frustrating as I sneaked out of work costing me money and also fought rush hour traffic for 40 minutes just to get there on time for this customer service rep to tell me nothing was ever scheduled. I'm not sure if the customer service rep guy (he was little short man) was lying to me in order for him to allow himself to somehow leave early that evening or if the guy I scheduled the appointment with 2 weeks earlier actually did fail to put it officially on the books. The customer service rep even asked me if I knew the name of the guy who I scheduled the appt with 2 weeks ago. Of course I didn't, I thought they were running a tight ship (how dumb of me) and that I didn't need to.

I was out of town and my car died in Madison. After 3 days of saying they are checking my…read morealternator and battery they finally called me and told me my car was good to go. I drove out for about an hour and my car dies again. Told me I can bring it back for them to check in the morning. Not sure what to say

I had taken my car in for brake replacements and it was the biggest headache ever. Not dealing with…read moreGoodyear but the "replacement". When I first got my car back they had not tightened on of the bolts in the struts and I got underneath my car when I got home and tighten myself. I took it back in and they went through and made sure all the bolts were tight. But once again I left and I heard the worst banging ever whenever I hit a bump. Turns out i was missing a guide bold in my back right caliper. It was just bouncing up and down. I do not recommend taking the vehicle you have spent your hard worked money on to have it messed up by a "professional". Re: I'm not looking to come back in and have my car looked at again. I went in after my initial break appointment to have it checked over again and had another problem with the caliper and I had fixed it myself. My cars been totally fine ever since but it's the fact that I had to come back in anyways to resolve the issues only to have another problem pop up which shouldn't of happened.

Very slow and unresponsive service. I was getting an oil change and tires. Told 2-hours... 4.5…read morehours later and they're still working on it. No reason given for delay.

I have been looking for a new used car for 6 plus months. The inventory they have at Emblem is…read moreworth visiting them. Unlike a used car lot at a dealership where they have a lot of trade ins and have to take a less than stellar car, this place hand picks their cars, aiming for the best used cars. I also found them to be "no pressure", if their car is the right one for you great, if not that's OK, no sales pressure. This is perhaps the best experience I have had buying an automobile.

Very personable employees. It's a small dealership but they are the nicest small dealership out…read morethere. Latif is professional and the team has high standards of customer service. They have their own service center too which I didn't know, but it's offsite. Gave me a free oil change after purchase!

A pleasant experience at an unpleasant time…read more Major car issues due to the extreme weather of early 2019. The car wouldn't start and needed to be towed to the garage. We found Dave and the team at Courtesy to be very helpful and helped us to determine the issues and find solutions. They were busy but were able to fit us in. I spoke to Dave several times as the diagnosis progressed. We discussed different options and talked about ways to ensure that the car was safe and to save money. I feel that Courtesy went above and beyond what I would have expected. I am happy to have found them.

Dave and his team at Courtesy Auto are some of the best I've ever seen. I've been to a handful of…read moremechanics, but tend to not return because I'm less than impressed. Courtesy Auto, on the other hand, has had me as a return customer many times now. Dave is honest and explains what the issue is in very basic English that is easy to understand. Every time I go I always know exactly what the problem is, how it'll be fixed, and how much it's going to cost me. His shop has made me want to continue buying VWs because I know I'll always have a great place to send them whenever an issue arises. If you have a VW you MUST go here!!