We received the greatest customer care and quality service in our experience at Tires Plus. We got a flat on the way to meet up with our young children and their grandparents who were watching them over the previous days at their cabin near the Wisconsin Dells, and had to change to our spare tire in our swimming suits. (We had our swimwear on so we could join in the fun as soon as we got to our meet up spot of Americas Largest Waterpark). We could have driven on course to a different tire service center, but having been to a tires plus locally before in Franklin, WI and using them multiple times for our tire and service needs, we decided to backtrack 15 minutes to the Delafield Tires Plus. When I opened the door I was greeted and acknowledged immediately while the representative finished up with another customer. Once it was our turn, we learned the representative was the manager, named Seth. He asked us about our vehicle and came out to check our tires when I explained we have an upgraded factory rim, just to be sure he had the right tire. He miraculously had 1 of the exact match tire in stock. In our side conversation, he mentioned how much he loved his own children and put great value to his time with his kids, after he learned why we were in swimwear in his store. Without any request, he took our situation into compassionate consideration and said he can bump us up and get us back on the road to our kids in less than an hour. We are so grateful to Seth and his team for the most incredible service and dedication to their customers. read more

Great experience everything went as it should and the price was right. Awesome my ride is rolling safe again.

Seth gave me a number of options for new tires. I chose the Bridgestones, and am very happy with the results.

Neo was amazing! He stayed late after closing to make sure our brakes were on properly and drove the car quick to ensure they were working correctly. He gave us his card in case there were any problems. Our brakes and rotors are great and we will definitely be going back to Neo for future car issues. Seth is also awesome! He is a great manager and makes sure his customers are happy when they leave. Will definitely be coming back to this location. read more

Got me in when I was in a time crunch. Only place that had my tire size stocked. Friendly and efficient!

Tires Plus provided outstanding customer service today! I had an unplanned punctured tire while shopping in the area. Seth was extremely reassuring when I called and explained my situation. He also provided the local towing company information that could bring my car in. In less than an hour my new tire was installed and I was happily on my way home. Thank you to Seth and Technician Jeff for saving the day! read more

I can't say enough great things about this location. My tire pressure kept going lower and lower. I didn't see anything wrong. I stopped by Tires Plus and the manager, Seth, was amazing. He found the issue: a very large nail in my tire. He was able to fix this on the spot in a timely manner. He was kind, courteous, and very knowledgable. While I was waiting, a few other customers came in and raved about Seth and told me I was in the best hands. They weren't wrong. I'd highly recommend coming here. read more

Jordan and Neo were so helpful. They took extra time to listen to my issues and did not make me feel unimportant. They were not condescending, like other auto mechanic shops have treated me. They explained in detail exactly what they recommended my car needed and exactly what it would cost and why. The way I was treated by Jordan and Neo is the reason my family and our 4 cars always come to this Tires Plus location. read more

Do NOT shop here. The manager of this store doesnt care for customer privacy and will give your private information to anyone who asks for it. When asked why he gave out my private info, he became irate and hung up on me. I will NEVER visit this shop ever again. Absolutely unethical business practice. There are plenty of other better repair shops around this area that WONT leak your information on a whim. read more

They are very customer oriented. I had a very low tire late at night near closing time and they still brought me in without an appointment, serviced the tire and had me on my way by closing time. They are terrific!!!! read more

Seriously wow service. Every single associate that works here has the best attitude! Fair pricing, quality work!

Our Car Battery died in the Home Depot Parking. We were waiting for an insurance tow for an hour when we realized that Tires Plus was right next door! Seth drove us back to the car and charged up our battery. Seth was kind, smart, super helpful, and saved us at least an hour of waiting for a tow truck. 5 Stars! Hero! read more

Called them at 5:45 and they were technically closed for a staff meeting but the manager answered the phone any way. I was in a bit of desperate situation after having a blow out on the freeway. I was hour away having to avoid the freeway with the donut spare. He said he'd wait and they did. They fixed my tire on the spot so I wouldn't have to come back the next day and even gave me a discount on the tire! Very considerate, above and beyond good service when I really needed it. Thank you!! Kathy read more

Have helped my Mazda 3 run great through the years. Despite how busy they typically are the people at the front desk and who work on the vehicles are very kind and willing to explain to customers what is actually going on in an understandable manner. I don't even live close to this tires plus yet go out of my way to go here every time my car needs something because I value their work that much. read more

Absolute rockstars! Love these guys. Always busy due to their great work and customer service. read more

Dropped my truck off for an alignment. Was told when I made the appointment it would be 1 hour. I didn't get to pick my truck up for 5 hours and 45 minutes. they didn't even touch my truck for at least 4 hours and 45 minutes. When I picked my truck up they hadn't even adjusted camber, the main reason I took my truck to the was to have my camber adjusted. If you ever need something done in a timely manner you will have to sit there and wait to make sure they don't skip your vehicle. Because apparently if you drop it off they will work on it whenever. I should have known that they can only do tires. read more

Experience with store and staff was efficient and very helpful. Had a flat tire and arrived to store basically unscheduled and get several options for repair/replacement despite the store being already very busy. Seth worked with me and helped make a bad day much better. Much better help than our auto dealership! Will go there next time any planned or in-planned tire needs. read more

Ray was a great guy to work with! He was totally on top of his game. We'll definitely be back working with him.

I went to three different locations to try to get my one tire fixed. It has a nail in and I purchased road hazards option. But every location told me they are "busy" even though each location had one car and one location had two cars. Furthermore I was there 6:00 P.M and hey don't close until 8. So either they are lazy, they don't care about business or they have a service that is awful! I say all three. read more

Visited Tires Plus on a Wednesday night around 6PM as my car needed a new battery. Since they carry the best batteries out there (Interstate), I have purchased from this location before. Was quoted $200 installed for the type of battery my car requires. Signed off on the work, but when it was finished, my bill was $80 less than the quote. Turns out another (less expensive) battery worked, and they went ahead with that battery vs. the more expensive model they had quoted. Clearly, they could have gone with the more expensive model and not told me a cheaper one would've worked out fine. The point is: I felt like they treated me the way they'd expect to be treated, which is saying a lot in that industry. The fact that I wasn't taken for a ride (no pun intended) was huge to me, and I will be going back there in the future. read more

Ray was so very helpful today! We dropped our car off to get 4 tires put on and from the minute Ray unlocked the front door, he was beyond slammed/busy. Although he had numerous customers lined up at his desk in a matter of minutes of opening the store, he always seemed to maintain his calmness. The phone was ringing off the hook on top of it. Both times we stopped in he continued to be kind and friendly to us. Thank you so much Ray and Tires Plus for your help!! read more

I had two front tires replaced in november of 2019, and 6 months later i start to hear loud road noise coming from the front driver side, i took my vehicle in for inspection and i was told that my tires were bad and needed to be replaced. I asked them and confirmed that these tires were still under warranty however they refused to honor the warranty and just tried to push me to buy new tires at a discounted rate. Needless to say i will not longer be doing business that offers such terrible product and useless warranties. Discount tire has much better service and products!!! read more

Purchased snow tires with lifetime tire rotation, which I have used several times. Today I was told the policy changed and I would now need to pay for that service. They have lost me and my vehicles as a customer. read more

Called on a Monday to schedule an oil change and Erik told me I could drop it off same day in the afternoon. He then called back and mentioned they had a cancellation and if I wanted, I could come in earlier and they would service it while I wait. Erik and Ben had me in and out in a jiffy. Seth and his staff run an excellent operation! read more

I appreciate that Tires Plus accommodated my hectic schedule and fit me in near closing time, but I had a very bad experience. The customer service appeared friendly and kind, but they lacked the initiative or integrity to inform me that the tire to be removed was in great condition. Luckily, I butted in and had them note that the tires removed were to be placed in my car. I was still somehow charged the tire disposal fee. I will be further discussing with Tires Plus tomorrow to situate that hiccup...if only that was the minimum of issues involved. Immediately upon leaving, I had all vehicle electronics off so I could listen for any unusual noises (a habit that I find imperative). I heard a "whirring" noise. I had only heard that noise a year prior when I had a broken wheel bearing. I also checked my alignment and it appeared worse than before (either not performed or incorrectly performed). Due to the rush in and out mentality I felt, I was worried that an alignment was charged but never performed. Since Tires Plus had been closing, I waited until Monday to bring my vehicle back. On Monday I had a prior engagement I had not preplanned with the new car issue, so I left for my meeting, planning to make it to Tires Plus by the end of the day. Well, I didn't make it. Thankfully I will live to eventually get answers. My rear axle split and my left. rear tire came outward almost completely, canted at an angle that alarmed me; looking at a rear axle (related component) almost split in two. So many mis-communications and questionable steps are involved, but within the nest few days I will know how this is to be handled and I will report back with that rating and the service that I experienced during that process with Tires Plus. I am having it towed inspected, reinspected, and inspected again. I feel like that is what we all have to do these days and that is a shame. Aside from the bill overcharge, rushed maintenance, and the initial noise that is directly related to the tires, I cannot draw blame on Tires Plus until further review, but my research and knowledge has surfaced several faulty maintenance issues which have led to this situation. So far, the company has appeared kind and willing to assist (as they should be since I have an immobile vehicle and they could've had a dead body on their hands), but I did my homework and will be present for their own inspection (although always reinspect or have someone else reinspect). I will report back with within the next few days with how the process went; customer care, inspection findings, and how Tires Plus handles these issues. ***I want it to be known that the vehicle malfunctions have to be further evaluated to legally and literally be stated as certain fault on the hands of Tires Plus. However, The overcharging, misplacement of my tires, and rushed services are indisputable as I experienced them and still have the bill showing these allegations to be true Consumers or potential customers: I will update this review further as the process progresses tomorrow and so forth. - Good Luck to all of you seeking vehicle services! I ask that you do your homework, ask around, or try to learn how to be your own Mechanic! If after that all else fails, then be prepared to fight for what is right. read more

Took in my car to have a slow tire leak checked. Was $25.22 quoted for the tire repair. When the service was completed Tim the service advisor said that the tire was fine, that tire seal was broken. He continued to say that the cost was still $25.22 for the repair. I asked Tim what was used for the repair. Tim's reply was a special lubricant. I pointed out Tim that the invoice did not reflect the use of a special lubricant. But it indicated that a patch/plug was used. Tim's reply was that they are one in the same. I was not looking to get the work done for free. But being charge $1.99 for patch/plug, $10 flat repair, $4 wheel balance and $8 wheel balance labor. Will not be going back, not a very trust worth establishment. When they realize that the seal was broken, I should have been advise and told that cost would be the same. The invoice should have reflected the actual work done. read more

I can't say enough good things about this Tires Plus location. Today they installed my snow tires on my truck. Friendly staff. Fair prices. Great work. Clear communication. What more could you ask of a business? Thanks Tires Plus Delafield. See you in the spring for the tire swap back to summer skins. read more

Brian is the best service writer and has SO much common sense. If it wasn't for him I doubt I'd come here. He's just so logical, fast, and kind. He alone deserves 5 stars the shop I'd say like 4. Keep on rocking it Brian. read more

Ladies Watch out!!! Well I have two situations that I can tell you about. My girlfriend took her car in to have a tail light replaced, she was told that it would cost $30 and that it would take a half an hour. The guy who told her this ignored her while it went past an hour and when she went up and asked about the progress he acted surprised and said oh I'll go check on it and found out that they "didn't even know if they could fix it and that she probably had to take it to a dealership."Total incompetence and disrespect for the customer. The second situation was her son's car tire had a bump on it and what she shared with the same gentleman was that he's going away to college, we're getting rid of this car, we're only going to have this for two weeks and I doubt he's even going to drive it much. The same guy totally pulled a guilt trip on her showed her how bald the tires were and basically gave her a guilt trip to the point where she left $400 later with three brand-new tires. This is definitely a situation of the male absolutely acting unethically and taking advantage of a mothers emotion. When I hear this after the fact it just infuriates me that there's people out there still today that will do anything to get a sale and and even try to put on an act like they're watching out for the customer something when it's the farthest thing from the truth. read more

Wonderful work. Very helpful, have many options to pick from plus they give there own ratings how they view tires. Even fixed my wheel alignment. Drives straight and true. Service was fast which is nice read more

Pleasant enough staff but over 1 1/2 hr on 2 tires that were a scheduled appointment ...I'm pretty sure I could have done it in half that time read more

Ray and Nate went the EXTRA mile to make sure that my car was done when I needed it. The technicians stayed and got the job done. Wouldn't take my car anywhere else! Thanks Guys! read more

Excellent customer service. Even though the Deafield location was really busy the guys were very efficient and professional, you can tell the this is a group that really enjoys their jobs and understand how to keep repeat business. read more

WARNING... DO NOT GO TO THIS STORE FOR TIRES! Called and scheduled an appointment on Monday December 19th for a new set of tires to be installed on Thursday December 22nd at 3:00 PM. Arrived at 2:45 for the appointment, checked in at the counter, and took a seat in the waiting area for the new tires to be put on which I was told would take an hour or so. The entire time I was sitting in plain sight of the check in counter while I waited... never left the facility. At 4:30, nearly 2 hours after my arrival for a scheduled appointment, I walked up to the counter to check on the status as I had to leave for other commitments. The guy at the desk asked me to wait while he checked on the status. Came back to the counter and told me that not only was my vehicle not near completion but that they didn't even have the right tires in the building! That it would be another 30 minutes or so before they even arrived! At no point during my 2 hour wait while I was waiting in the store the entire time was I approached by anyone providing a status of my vehicle. That they didn't have the right tires on site, that an hour after I arrived they finally got around to ordering the proper set from another store, and that my 3:00 scheduled appointment would not be completed until something closer to 6:00 PM! This was the most ridiculously horrible incident of lousy communication I have experienced. The complete and total lack of customer service was unbelievable! A simple "Sorry sir but we do not have the tires on site. You can continue to wait until approx X o'clock for your tires to be put on or reschedule your appointment when we have the tires in stock." when they figured out they didn't have the right tires would seem to be what anyone with a sense of good business or communication would do. I had them put my old wheels back on the car and left without the new tires. Will never visit another Tires Plus again. read more

Everyone was Incredibly nice, efficient and Anthony and Zach are awesome! Will be using this place for all of my future oil changes!

Classic bait and switch. I made an appointment on their website, received a confirmation email, when I arrived they "didn't have that brand in stock". I left, never going back. read more

Must say the people they have at the Delafield WI store are awesome. They will get you set up great and prices are good.