Look No Further, Go to Kenneth's! If you've been going to the dealership, STOP!! Here's why…read more Today I came in stressed. My 2013 VW Beetle Convertible had what looked like a serious window leak during a massive rainstorm and on top of that my brake light was out. The dealership couldn't even see me until Thursday! (Today is Monday). Grayson got me in today. He and his master mechanic Tommy personally took a hose to my car to diagnose the leak with no runaround. As it turns out, it wasn't the catastrophic leak I feared. At the same time, Tommy replaced my brake light quickly and efficiently. And, Grayson took great care of me- without a doubt amazing and straight up outstanding customer service. All my problems are resolved. Whew!!!! These guys are honest, knowledgeable, and they actually care. And to top it off, Grayson even identified the likely cause of my heat issue that the dealership wanted to fix the expensive way. All through a quick conversation and review of my car's issues. I'll be bringing my car back to fix that in a few weeks. Kenneth's Car Care has earned all my future business for brakes, heat, oil changes, and more. Don't waste your time and money at the dealership or another repair shop. Come here first. You will be glad you did.

This is probably the worse shop in Kingwood for body work. Customer beware. If I give them credit…read morefor anything positive, the paint looks pretty good on my car. Other than that they totally failed. The day the car was towed in I met with a service tec who told me they would start tearing down the truck the next day to do an estimate. After 2 weeks of hearing nothing I called. I was told my service tech no longer worked there. I told the lady on the phone, "that's your problem not mine." So then I got a new service tech who repeatedly mislead me, missed deadlines, never retuned calls. What's more, I told him I had an aftermarket grill panel and was told that State Farm would only pay for Ford stock items. So I told him, I had the original chrome Ford grill out in my garage and they could use that one and I dropped it off. He asked if they should compare my old grill to the one they were ordering from a used parts house and I said NO. When I came to finally pick up my truck they had used the new used grill anyway. The cost was only $288, and since I had waited 6 weeks for my truck I just decided to take it anyway. Then a few days later I get a final estimate from State Farm and that $288 grill now cost $950!!!!!! Are you kidding me? It's plastic and I plan to remove it anyway and replace with the aftermarket grill. So State Farm is the one being ripped off. Maybe I should just let it go but it galls me that they would rip everyone off at the last minute. My final bill went up $2000! That is just criminal. I have no idea if a guy named Kenneth still owns the place but if he does, he must own a mansion and have membership at Kingwood Country Club with all the scammed money he has made. 1 star is the lowest and that is what Kenneth's gets. Caveat Emptor, Buyer Beware!

Very personable and kind staff who made my experience at the tire shop easy and stress-free from…read morestart to finish. They greeted me warmly, explained everything clearly, and took the time to answer all my questions without rushing me. The service was quick, efficient, and done with great attention to detail. I truly appreciated their honesty and professionalism throughout the visit. It is rare to find a team that genuinely cares about their customers. I will definitely be returning and highly recommend this shop to anyone needing reliable tire service and friendly, trustworthy support every time I need help again.

We went in for a simple tire rotation, the gentlemen helping us was polite but the owners are…read moreTERRIBLE! First the price was $40, then it was $10 extra for the lug nuts, no big deal...total we were told would be $50. When we went to pay they jacked the price up to $100 and were completely rude about it. Snapping at us having attitude. Those owners need to learn how to treat their customers!!

Had two tires put on here a few weeks ago and when they installed them they scratched both rims…read more See pics,

Over price for a used tire and bad customer service. Will not be going back again I only got the…read moretire because I needed it and couldn't wait any longer

Front staff, estimator, and manager are friendly but that's their one and only star (I will give…read morethem that). After this is goes down hill to the point in which I can't believe the painter, quality personnel or even management would accept such poor quality work and even think it's acceptable to pass on such work to anyone. I attempted to have a tailgate replaced here and finally on the either 4th or 5th rejection of poor quality just threw in the towel as clearly they don't care or I would have had a quality product returned to me for a ~$3500 job of a new replacement tailgate. Multiple times I had to point out dents, dings, chips, runs in the clear coat, runs in the base coat, areas in which primer is still showing, orange-peel, and dirt or foreign particles embedded in the base coat, each time after I was told it's "ready" to go... The issues were never resolved and it's clear each time they only just tried to cover it up. I don't think they even attempted to PDR or glaze it for profile until I pointed all the dents out on round 3 I think (which still was never fully resolved). The quality of work is some of the worst I've ever seen and clearly no one on their quality side cared either. You would think at the 4/5th time one would look to make sure there is no runs in the paint as that is basic knowledge / quality for a paint job. They finally got what they want however, that of me out the door because they just can't do it and I got tired of them trying 100 times / paying out of pocket for a rental.

Had my car fixed , it is a 2024 Venue. Was first told might have trouble finding the parts, but…read morewow!!! Came out awesome!! My car was only 5 weeks old and looks like I just drove off the lot. Thank you!!! Monica

I had a good experience here. I purchased my tires at a different location and I got the warranty…read more(honestly getting that warranty is a game changer) so I had popped in because my low tire pressure light was on. Come to find out that I had a nail in my tire that they patched for free (warranty) and if it couldn't be patched, they would have replaced it for free. They also price match, so don't let their online tire prices deter you. Additionally, they have mobile service at this location and can meet you at your location. Great service with Zach on this visit.

This is a three-in-one-post review…read more 1) Nicholas at Humble Discount Tire (across the Deebrook Mall) offered a kind, positive, and confident attitude when helping me out on 12/15/2025. He is a very knowledgeable gentleman, and he was able to give me suggestions on the most cost-effective tires, all with a non-pushy attitude. Also, very timely service for a busy day as the balance, wheel alignment, and lung nut and two new tire installation was performed within 45 mins if not less. As we know, it is difficult to find honest work in auto service and even more so to place your trust in the people handling your car. I am fortunate enough to say that I have found my shop, and my experience with Nicholas and his teammates played a significant role. I will definitely be returning to this location for auto service in the future. 2) Jesse at Humble Discount Tire (across the Deebrook Mall) offered a kind, positive, and confident attitude when helping me out on Dec 16, 2025. He is a very knowledgeable gentleman, and he was able to give me suggestions on the most cost-effective wheels and tires, all with a non-pushy attitude. Once my car went in service, other associates were able to answer my questions with kindness and confidence. Also, very timely service for a busy day as four (4) wheel and tire installation took less than 30 mins. One of them even provided me with a spare piece and informed me on when and how to use it should I suffer a flat tire on the road. As we know, it is difficult to find honest work in auto service, and even more so to place your trust in the people handling your car. I am fortunate enough to say that I have found my shop, and my experience with Jesse and his teammates played a significant role. I will definitely be returning to this location for auto service in the future. 3) Stephen at Humble Discount Tire (across the Deebrook Mall) offered a kind, positive, and confident attitude when helping me out on Dec 17, 2025. I was at the shop the day before for new tires, and I forgot to ask to keep my old tire. The following morning, I gave the shop a call and a team member named Stephen answered. I explained the situation, and Stephen gave me the impression that it was no trouble at all - but I can only imagine the trouble it is to hunt for a tire through a pile of several old tires. Nonetheless, Stephen was able to retrieve the tire, and was happy to wait on me to pick it up that same day. When I arrived, Stephen was busy helping out other customers, as well as giving a hand to his teammates in the bay area. A few minutes later, he received me with a smile, and rolled over the tire to my car. He even dedicated a few minutes of his precious time to "apologize for the trouble" and shake my hand. These kind of actions and attitudes are what gain a customer for life. As we know, it is difficult to find honest work in auto service and even more so to place your trust in the people handling your car. I am fortunate enough to say that I have found my shop, and my experience with Stephen and his teammates played a significant role. I will definitely be returning to this location for auto service in the future.

10/10 for my first time at NTB (National Tire & Battery). Very professional and fast. Mr. Will, the…read moremanager, was extremely nice and made sure I was taken care of. I usually don't trust people working on my Tesla, but I had no issues at all. I'll definitely be coming back!

I went just to get an oil change and they messed up 3 of my tire sensors, with there free tire…read morerotation. They just kept trying to sell me stuff. My wife went 2 weeks ago to get a nail in the tire plugged, they told her the front brakes are worn. Now both the front and rear are worn. Just onre thing after another trying to sell something and it took 2 hours just to change the oil. I would not ever go back here and suggest no one else do the same. The place is just trying to rip people off. I tried as the business owner suggested to call but all they did was try to sell me something too. Instead of fixing the sensors they broke, they tried to sell me more at a discount. Wow!!!

I was here for the second time In a long time for a change oil , first time I buy tires , this time…read moreonly oil change , the work was in a decent time , but front desk costumer service is not friendly or welcome , front desk costumer service not friendly at all , I don't know if this is how their operated , just giving our feedback .we love the company because is there for years . Hope next time will be better costumer service .

I gave them a second chance do to the owner/operator reaching out to me…read more But I encountered more of the same. Upon walking in the door he looked right at, said not a word and continued on to complete a bit of small talk with another customer. He walked into his office and emerged after about 3 minutes and extended the same unfriendly and gruff greeting and information gathering I had on my first visit. Once again I was left standing at the desk feeling like the man didn't want my business. On the first trip I thought the interaction was due to me having a company vehicle. The maintenance is managed by a 3rd party and I understand that the payment turn around may not be desirable, but on this occasion never mentioned it up front. Same reaction. The guy is fairly short with just about everyone that walks in. I don't know if its a cultural thing or what with him, but his customer service and demeanor has solidified me never returning and never recommending this business for service. I wish the ladies and gents under his employment the best, if he's this way with strangers and customers I cannot imagine how challenging it is to with or under this person.