Well, got ripped off. And not just an upset customer here. I am very knowledgable about cars and have always done my own work until lately when time has restricted me from doing so. I went and saw Larry the manager and decided to buy tires from him instead of online (cost me $200 more) in order to support local business. Local businesses are supposed to take care of you. Had my tires installed (I was also told I would have a $70 mail in rebate which I do not because the time frame was off). Total bill was over $1,300. Thats ok, I got nice tires and the free alignment was nice.
Well, I brought my car back, a 2013 Audi S4 to have a set of lowering springs installed. The springs only cost me $230. A rate was never discussed as everywhere online said it would be around $500. Install time EVERYWHERE says 5- 5.5 hours, Audi, and online on several discussion forums. Tire discounters rate is $90 an hour. I dropped my car off at 11am, and left at 1:30 pm and the car still hadn't been pulled in the bay. I get a call at 7pm that says its done and that the total charge is $800, and this was a discount. Discount!? They claimed it was 10.5 hours work and they knocked it down to 8.5 hours. How that is true when they pulled it in after 1:30 and it was done at 7pm is beyond me. Seems line 5.5 hours of work to me... exactly what was stated online.
I voiced this concern to which the manager told me I'm sorry, the book calls for 10.5 hours. Completely ignoring the fact that it only took them 5.5. They referenced a guide online (that you can only access with a purchased subscription and log in) so I was unable to see this. Audi quoted me $620 for this replacement but I decided to go with Tire Discounters because I paid extra for the one year for free alignments when I purchased my tires. I wanted an alignment when I lowered the car.
All in all, they were nice however I feel they took advantage of me because of the car "expensive" car I drove. I own several businesses myself and this is NOT how I would conduct business. If i was quoted this price to begin with I would have brought it somewhere else. I will be taking my business elsewhere in the future. A shame because they're down the road and I buy 5 sets of tires a year on my two other cars from all the track time they see. If you ever decide to make this right Larry you can contact me at 502 939 9890. I'm not asking for a "deal", I'm just asking to be treated fairly. If it took you 5.5 hours, bill me for 5.5 read more