My original review for Times Ticking was very negative. I received a phone call from Jared the Owner and he indicated there was a mix up on their end and they were taking care of my watches and I should get them back in a few days. As a business owner I appreciated his call and his willingness to make things right. This changes my opinion and because of this I change my review to 5 star. Good job Jared and thank you. read more

UPDATE: the company has called me and was very kind. They offered to reund me my money as well as to find my original watch and try to repair it and send it back to me. I am very happy witht the customer service I have received and will update this review should it get better or worse This place is scrupulous 100%. I first sent my 1986 timex to them a year ago to have it fixed. It had the battery compartment corroded and they said they could fix that. I mailed it in from California after seeing all these wonderful reviews. I paid them over 300$. They sent me back a watch that did not have my original face or back on it. I called them up and they somehow just happened to still have all my old peices and told me they would take care of putting it all back with my original pieces and send it back to me. I tought this was was very odd but sent my watch back anyways after this happened. Wehnit came back it was ticking odd and In a short period of time the watch stopped working and the time could not be changed as that peice they replaced was defective inside. Then they asked me to send it back again. I had them note that last time they kept my original pieces and that this time I did not want any further issues with the stealing my watch from me. I checked on my watch for a minimum of 5 months all the while they kept telling me they had yet to source the pieces to repair their error. Everytime we talked I reminded them of what they did last time and made sure all my original pieces came back on my watch. Well low and behold my watch just came back today and it is not even my watch. Obviously they could not fix their error and opted to just buy a cheap timex watch face and replace it on my band. The difference is striking and the size is not even the same. I kept photos of my original watch when I had first sent it to them and for them to do this to me was absolutely horrifying!!! I mean the only thing I mailed them that was mine that they mailed me back was the band the watch was attached to. I would NEVER do business with this place EVER!!! The first five photos are MY watch and the last two are the watch they sent me back!! Unless you are in their store and wait for your item and watch it be repaired I would NEVER TRUST this place!!! I will edit this if they address my problem in a timely and lawfully fair maner. read more

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This is the first of several Times Ticking (TT) reviews. As time passes, the rating may fluctuate. I provided TT with my vintage Gruen Curvex. Despite running in the past, it had stopped. Following a great sales pitch as well as what I considered an estimate based on work required I agreed to TT servicing. When it arrived, it worked however, the crown and minute hand seemed to now "click" when passing the hour hand. Perhaps touching? TT has agreed that I return it for another servicing try. My invoice is extremely disappointing when compared to other watch servicing companies in that it failed to break down the costs to include labor, what was cleaned, what was replaced and, if so, by what? OEM? NOS? Etc. As a collector this leaves me clueless as to what the internals consist of. MTF. read more

Customer service from this business is unsatisfactory. In late November, I dropped off four automatic watches for routine service at the Layton Hills store. I received an email estimate on December 16 - Omega Seamaster Professional 300 M ($815.05); Baume & Mercier Classima GMT ($512.60); Rolex GMT Master II ($815.05); and Concord C2 Chronograph, ETA 2894 A.2 Top Grade Movement ($1,070.30), for a total of $3,213. My hope was to save a few bucks versus AD service, but at the end not worth the headaches. After 10 weeks I retrieved the four watches and immediately spent more than a week testing them. The Omega and Baume & Mercier performed within manufacturer specfications. The Rolex, which ran 30 seconds/wk fast prior to service, was now running a full 60 seconds/wk fast. The Concord chronograph, originally running 45 seconds/wk slow, was now running 135 seconds/wk slow. Rather shocked by these results, I immediately returned these two watches to the store. Communications and reassurance were limited to "they are under warranty". Upon return, I provided a detailed narrative of my assessment of the issues. When I picked them up on April 24, now 150 days or so into the process, the clerk just emptied a paper pouch on the counter with no explanation or paperwork. I'm clueless as to what the problems were for the poor work. The clerk assured me someone from the shop would call to explain, but so far crickets. With limited testing, the two watches now seem to be performing no better than when I initially submitted them for service. Satisfactory, but certainly not impressive. Based on my experience, I have the following observations: 1. The customer service experience in its entirety, particularly involving high end items (a tad beyond replacing a Timex battery), was extremely poor. 2. Times Ticking would be well advised to institute a program focusing on customer service and client communication all through the process, from intake, to service and for return. In its current form, your process does not make the client feel valued. 3. When servicing a high end watch, a written report (or at a minimum service notes from the tech), explaining exactly what work was done, should be provided when an item is returned. 4. Were any parts replaced? If so, were they OEM or aftermarket parts? 5. For more than $3,000, I would expect to be treated as in a high end boutique store and the returned watches to be properly and professionally packaged (how about a nice Times Ticking cloth or silk pouch???), rather than having a paper pouch unceremoniously emptied onto the store counter. I don't think I'll be inclined to use Times Ticking for any other watches I own. Unless customer service is improved significantly, paying the premium for AD service is likely the best option. read more

I was recently honored with a beautiful timepiece from my late father-in-law. Although the watch wasn't working, it was in excellent condition, and I assumed it simply needed servicing. It wasn't a brand I was immediately familiar with, but it was clear this was a very special piece--especially to me. I first took it to a couple of local watch shops, but they lacked the expertise to diagnose or repair it. That's when I discovered the Times Ticking website and decided to see if they could help. I was initially hesitant to send the watch out of state, but they went above and beyond to reassure me that it would be safe and well cared for. Shortly after shipping it to them, I received a call to discuss the assessment. The engineer was not only knowledgeable about the issue and the solution, but also shared a wealth of history and background about the watch itself. The entire process--including the estimated timeline and cost--was explained clearly and professionally. When the watch was returned, it had been fully restored to proper working order and looked even better than when I sent it in. I already have other timepieces that I plan to entrust to Times Ticking for future servicing. If you appreciate fine timepieces, I'd also encourage you to follow them on social media. They regularly share fascinating content about unique watches sent in for repair. It's both informative and genuinely interesting--and they even featured my watch at one point. So if you have watches of virtually any make or model that need a professional touch, do yourself a favor and reach out to Times Ticking. You won't be disappointed. read more

Times Ticking - Watches Near Me - Layton, Utah

Jared (Owner) always makes sure to look after my Oakley watches with great care. I trust Times Ticking and I hope you do too. Thank you!

Great service for my 27 year old Bulova Accutron watch. It was a 30 year anniversary watch so it was a keepsake. It looks and works like new! read more

Times Ticking - 30 year anniversary Bulova Accutron watch. - Watches Near Me - Layton, Utah

Times Ticking repaired my Bulova Accutron watch that was given to me by my Mom on Christmas, December 25, 1970... 55 years ago. Looks great... Runs great and... couldn't be happier to have this and the memory of my wonderful Mom to cherish. read more

Times Ticking - Bulova Accutron Watch - Watches Near Me - Layton, Utah

I purchased this Concord Mariner Quartz watch new in 1985. About a year ago when I had the battery replaced it ran for only about a week then stopped. Recently I found Times Ticking online and sent it to them to evaluate. The said that Concord no longer had the needed parts, but that they could locate equivalent ones elsewhere, but it would take up to 3 months. In less time than that the watch was returned to me and is running perfectly. read more

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Times Ticking did a great job fixing the chronograph on my Timex Expedition 200m dive chronograph. This is a timepiece no longer available and one I'm very fond of. Thanks guys!! read more

Just received my Seiko Solar watch back from repair. I am extremely pleased with the services provided by Times Ticking. There was a little glitch in the beginning, and they resolved it professionally and to my satisfaction. I've always said that you can determine the quality and level of customer care when something glitches and then is resolved by the vendor. They rate 100% in my book and I would not hesitate to send any of my watches here for repair. Carl T, Albuquerque NM read more

Great service, my watch looks better then new and it's 20 years old. All I wanted was a new battery, I was asked if I wanted it cleaned. I was skeptical but super happy with my results. read more

Times Ticking - Fossil watch - Watches Near Me - Layton, Utah

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TT repaired my dad's 1969 Bulova Accutron 218 movment watch. Fantastic job though it took a little longer than expected. Finding parts let alone experienced watchmakers to handle these things isn't easy. This is my 2nd posting - the 1st mysteriously disappeared - victim I'm afraid of Yelp's "not currently recommended" AI bot which attempts to root out dubious postings. Let's hope this survives. read more

Times Ticking - Watches Near Me - Layton, Utah

This is the second time I've sent my Oakley watch here . Very knowledgeable and thorough service . They call and go over everything before they start . Extremely happy with the service I received !! read more

Times Ticking - Watches Near Me - Layton, Utah

Times Ticking did a great job restoring my Dad's Benrus Sea Lord. It seemed all but destroyed: crystal cracked, dial filthy, crown missing, case scarred. We have a treasured picture of my dad holding my little brother when he was born in 1964 wearing this watch. He passed away late last year and it's great to have his timepiece restored. Times Ticking exceeded my expectations. read more

Times Ticking - My Dad's restored Benrus Sea Lord - Watches Near Me - Layton, Utah

Very good service and timely service as well Good people. Met to great customer service- told me of other offers for my watches and let me decide on that and when read more

I sent Times Ticking Watch Repair a very special and rare Kari Voutilainen after reading on their site that they handle this kind of high-end work, and the experience was an absolute nightmare. In my case, the interior of the watch came back looking absolutely destroyed, with scratched bridges, mangled screws, and overall workmanship that felt shockingly careless for such an important piece. Communication during the process was minimal at best, and it took nearly two years to finally get the watch back, with no sense of urgency or respect for how valuable and sentimental this watch was to me. After what happened to my watch, I would never trust this business with any timepiece again and strongly urge others to think very carefully before sending them anything, especially rare or irreplaceable watches. read more

My Diesel watch looks new and keeps the right time now. Times Ticking did a wonderful job as this Diesel watch is very sentimental to me. Thank you TT as your work exceeded expectations. read more

Times Ticking - The Diesel watch that I love ! - Watches Near Me - Layton, Utah

Second time customer: In both, cleaning and battery replacement. Great work! Quick turnaround!

Times Ticking was able to fix my Victorinox watch after the Victorinox company said it was not fixable. Many thanks for a job well done!

This business is extremely knowledgeable, personable & efficient They have a very efficient follow up read more

My Seth Thomas clock is a family heirloom - it was given to my grandfather in the 1950's as a recognition for his community service. It fell from my fireplace mantel and was damaged. I was fortunate to find Times Ticking on the Internet. They did a wonderful job repairing and restoring my clock which now sits proudly on my mantel again. I could not be more pleased with the quality of work and the helpfulness offered at every point in the process. This is truly a professional organization which I highly recommend to anyone needing their services. read more

Times Ticking - Watches Near Me - Layton, Utah

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Everything! From the 1st phone call to getting watch back. Sent Tommy Bahama watch in, promptly received phone call with an estimate for repairs and time frame of return. Times Ticking called when watch was repaired (my case 3 weeks). And when it will be shipped out....Then received a phone after I received my watch back and was asked if I was 100% satisfied. Customer service rep Parker was respectful,courteous and a pleasure to speak too! I would highly recommend Times Ticking for your watch repairs. read more

Times Ticking Inc, were able to fix my EQS Freedom watch. Many local watch repair shops would not repair my fabulous watch, but Times Ticking cleaned it, replaced the gasket and stem. It now functions perfectly!! Thank you so much! read more

They succeeded in getting a replacement core for my now obsolete Pathfinder. It was worth the wait.

Times ticking was absolutely wonderful! My husband's watch was not working and was in need of new components, crystal and cleaning. They gave me a very good price, got it done very quickly and all with a really great attitude. I will definitely be using them again and referring them to others! Susan D read more

Sent my SMW Titan for services and polish. Watch came back to me looking new again. And with a 1 year warranty. Happy camper read more

Wife's Brighton watch needed repair. Called Times Ticking, received shipping instructions. Once watch was received, TT called to give an assessment of the repair needed and an estimate. I approved the work/paid the cost. Repaired watch was returned in great condition. I later received a call from TT to follow up. Communication = excellent. Repair work = excellent. Customer service = excellent read more

It is very unfortunate that I have to change my review. My watch is now stopping periodically just as it was before spending hundreds to get it fixed. I was told new mechanical parts were stalled and I should be good for years. It has hardly been a month. Now I have to ship it back to them. I was told I would get a shipping label mailed to me but I am yet to receive it. My opinion, they should refund my money as it is hard for me to believe they fixed anything. Below is my prior review. I will update this based on how they handle this. So disappointed. Fantastic service from this company. I had an ESQ watch that had sentimental value to me that was not working properly. The mail in process was easy, they kept me up to date on the progress and the return shipping was uneventful. I got the watch back in the time frame stated. read more

I had a really positive experience working with Times Ticking: they reached out promptly upon receiving my watch to give me an initial estimate, and after a conversation, to revising the scope of work. It was so easy! After that conversation they got to work, fixed my watch, and a couple of weeks later received it in the mail. Thank you Times Ticking! read more

Sent in an Automatic watch for repair. It was returned after a month with more damage than it had when I sent it in. I was never contacted that there was a problem. The watch was simply returned with the work not done and the bezel damaged so it would not attach. read more

Battery died on my Diesel Big Chief. So like with my other watches I took it Times Ticking. After 20 minutes Raymond had it looking like the day I bought it! I think this is the 3rd or 4th watch I have had cleaned and repaired by Raymond. Always the best service! read more

Times Ticking - Diesel Big Chief. fresh battery and looking like new! - Watches Near Me - Layton, Utah

I am so happy with how my Seth Thomas clock turned out! Thanks to Times Ticking I learned that I inherited a priceless 200+ year-old grandfather clock, and also thanks to TT I am able to use it to keep time in my office and enjoy hearing the warm "tick tock" while I work. Effective communication, exemplary care with my antique, and reasonable pricing. read more

I sent my watch in for a new crystal the watch hasn't been right since. was overpriced. and it came back with the chronograph functions not operating properly neighborhood jeweler fixed it for $25. and told me the next time the crystal broke it could be replaced for half what they charged read more

This is a good company. They did what they said they would and it s all good. If you have a watch in need of repair or checkout please do yourself a favor and contact this company, you will be glad you did. read more

I asked timesticking if the were able to repair my 30 yr old Swiss Army rare Seaplane watch. Swiss Army/victorianox had refused Repaired the stem and crown and it now runs Great know Phil the Architect read more

I had to send my Timex watch to them twice. Even after that it still isn't working as it should, Also, they put a bizarre crystal on it, too. It's in the back of a draw, now. I probably should have thrown it out but it has sentimental value. read more

Haydon & Caleb were extremely helpful and professional. I highly recommend Times Ticking.

This is a verbatim copy of the response/quote I received from Times Ticking in reference to my Lorus watch and the Bulova I sent to repair. I like to thank you for returning them. I would like to report that I received my watches back minus the Bulovas battery and battery strap that you failed to return. The Lorus is now working after replacing its battery. That would have been $259.95 according to your quote. The Bulova Has been a little more difficult to repair. I had to fabricate a homemade battery strap before I could install the new battery, it is rude but it's also working. That would have been $2,795.95 according to your quote below. Caleb, your reputation is in jeopardy now. I would like you to search your work table, find the battery strap, and return it. I will also like to have the pictures of my Lorus and Bulova removed from your Yelp advertising page as soon as possible. "1/2 Lorus Disney Quartz V533-8A10 Worked fine until it needed a new battery. then I retired and forgot about it? Lorus offers a huge range of quartz analog watches in its product collection, alongside all the digital, duo-display and alarm-chronographs. Lorus was first launched, in Australia, in 1982 to complement the already popular Seiko and Pulsar brands. Lorus was an instant success, offering not only affordable products, but products with high design and technology qualities. LM for customer 05/01/23 -Jared This is a discontinued Lorus Mickey Mouse watch New movement, re time, re set hands, re seal $259.95 Optional shipping insurance $40 (both watches) TT customer 5/01/23 -Caleb Our phones kept on cutting out. TT customer 5/02/23 -Caleb Said no to repair. Paid $13 to mail home. No to insurance. __________________________________________ 2/2 Bulova Accquartz N4 I158032 After a dunk in the water it stopped working. The Bulova Accuquartz, a tuning fork watch, bridged the gap between the Accutron technology and Quartz technology. These watches were produced between 1972 and 1976. The tuning fork, in this watch, drives the gear train while the Quartz crystal acts as the regulator. The Bulova Accuquartz were the first Quartz watches sold in the US market. It's a combination of tuning fork and quartz. Bulova is an American watch brand, founded in 1875, by Joseph Bulova. The company manufactures watches and clocks and is located in New York City. Bulova is responsible for many firsts, and achievements, including, in 1941, the world's first television advertisement. In 2008, Citizen purchased The Bulova Watch Company, which is now the largest watch manufacturer in the world. Lm for customer 05/01/23 -Jared This is a ca. 1974 Bulova Accuquartz Cleaning, Coil/Circuit, Re build, Re time, Re set hands, Re seal $2795.95 Optional shipping insurance $40 (both watches) TT customer 5/01/23 -Caleb Our phones kept on cutting out. TT customer 5/02/23 -Caleb Said no to repair. Paid $13 to mail home. No to insurance." read more

I sent my watch in TWO YEARS AGO. To fix my watch band. I got it back yesterday- finally. Paid UPS $37 on delivery. That night, while doing the dishes, the band detached from the watch, and the crystal fell out of the face of the watch and cracked. I'm totally gutted. I waited 2 years for my watch back (not to mention the many back and forth phone calls to inquire about it), and 3 hours into wearing it again, it literally falls apart. This is covered under warranty, but I'm not going to wait another 2 years and risk a poor job on my watch again. read more