I needed assistance to transfer everything from a malfunctioning Surface Duo phone to a new Surface…read moreDuo phone. Zackery at the Massena NY store went well above and beyond my expectations. He cheerfully helped me through the transfer, installed the phone's protective bumper, and reviewed my current plan. He determined that I was missing an eligible discount on my plan, and set that up in my account, which will save me a significant amount each month. We have been AT&T customers since the early 1990s. It is this kind of highly competent and personable service that keeps us with AT&T. Please recognize this young man for the exceptional service he provided to me today!

Massena - the rep made a huge mistake and I was without wifi in the US. she sold me a bill of…read moregoods - said there was no problem; It took a lot of stopping & asking questions during half my trip to find out what was wrong - she had put in the wrong IMEI. Traveled through the storm without GPS. A very kind employee in Bangor helped me out. The company is good; the branch in Massena, NY is to be avoided. When I phoned, she was belligerent, unsympathetic and accused me of being the problem. Good luck going there.

I've had SLICFiber Internet since October of last year. I am receiving better service for less…read moremoney. The local customer care team was fast friendly and efficient. Getting installed was easy.

I am a partially disabled person an Athol NY Customer and I live remotely. With Slic and the…read moreexceptional help of the staff they've helped me connect and stay connected no matter what and I am continually Impressed by their Professionalism, thank you Slic sincerely for working with my current situation I am grateful..Arrow6

I am very pleased with the service that was provided. I was…read moregiven a detailed estimate and explanation of what was to be expected. The installation service was efficient and and as described. The reception of HDTV on my TV is great They have my recommendation 100%

From the owner: By Appointment Only…read more Pinnacle Engineering offers a variety of Commercial and Residential Telecommunications Engineering services: Commercial Services: - Telecommunications Engineering Consulting - Satellite and Microwave Systems - Commercial TV Systems (CATV, MATV, SMATV) - Microwave Radio Systems (Point To Point, Point To Multipoint) - Cellular System Boosters and Extenders (enhancement for poor cellular coverage) Residential Services: - Over The Air (OTA) HD - TVRO Systems and Installation - HDMI Distribution Systems - VSAT - TVRO - Electronic Gates - Well Pumps - Cellular System Boosters and Extenders (enhancement for poor cellular coverage) Feel free to get in touch.

I had to quickly update the quality of my internet connection because of the COVID-19…read morecrisis,transitioning to working remote. Even during this high stress, high volume activity this company was under, I received a very friendly professional and efficient service. Everything is up and running in record time and all that seamlessly. Pleasure doing business with you guys :)

A wonderful company with great customer service and good products . They are there for their…read morecustomers and you get tv , internet and phone for way cheaper then you would pay with the big providers . . I am so glad I went with them and highly recommend their services.

I am disappointed in TekSavvy. Besides the massive increase in price over the years, both at the…read moreend of the promotional period and then price creep, I recently went online to move my service. There were clear options to keep my service at the current plan, or upgrade or downgrade. Since my needs have changed, I decided to downgrade, saving about $25/month. Clicking on "Next", I get a message "Oops! Something went wrong! Try again or call us at [toll free number])". I tried again, with the same result. I tried again. Same result. I tried again, but kept my current plan. No error, and I was able to proceed. I went back. Tried again to downgrade, and again "Oops! Something went wrong!". Tried again, but chose the upgrade option. It worked. I went back. Tried again to downgrade, and again "Oops! Something went wrong! Try again or call us". I tried again, keeping the current plan, and it worked. Now, I may be a little slow sometimes, but clearly, the system is set to deliver the "Oops" message when one tries to downgrade, and if they were upfront about it...as in, "hey, call us so we can discuss your needs and see if downgrading is the right choice for you"...then, I'd still be miffed, but at least I wouldn't call them out for their dishonestly. In the end, I kept the current plan. As soon as the move takes place, I will likely go to Oxio, who are offering a regular, non-promo plan for faster speeds at a lower price. Ciao, TekSavvy.

I was having trouble with my internet service and phone dropping out so I thought I would switch to…read morea smaller, local company offering internet service through my cable connection which had been solid as a rock. I signed up with Teksavvy and between 8 June and 18 July I had 13 drop outs of internet and phone service. I would have to power cycle the cable modem and service would be restored. During this time I contacted support service and they would find nothing wrong. After cancelling the service and returning the equipment I got an email saying I had failed to return the equipment. I did have an email from them after i had returned the equipment saying I had a credit balance, but they still said I failed to return the phone adapter after I sent them notice of my equipment return tracking data with Canada Post. I have no way of proving that I returned the phone adapter so I am going to pay them $56.44 so they don't turn me over to a collection agency. If you do return equipment to Teksavvy after canceling their service, make sure you take a picture of the equipment in the return box.

This local Mobility outlet was well setup The displays…read moreshowed current models of Apple products, Samsung and other devices Both Representatives seemed quite knowledgeable and were very helpful to the clients they assisted Managed to obtain FIBE for Prescott home. Very pleased Expect this will provide many hours of entertainment and valuable information

I'm done with Videotron & Bell and waiting forever for customer service. I wanted to support a…read morehomegrown local internet provider and HeroNet caught my attention. No contracts. And all their packages are unlimited!! - what a relief!! - Updating almost 2 years later and 100% satisfied :)

From the owner: Fast and reliable unlimited internet, no contracts and no cancellation fee…read more Here to save day!