Shout out to Joshua, who was so helpful in providing me with the best deal for a new phone and…read moreaccessories that he could find. He was very patient with the set up/changeover from my old phone and also very patient with all my questions! A drive to help the customer is a lost art in most people but he's got it and it was a delight to deal with him. Bravo!

Indescribably awful. We have been struggling for five weeks to get Bell to install Bell Fibe…read moreinternet, TV and home phone. We have spent dozens of hours on the phone to tech support, "Loyalty" (Bell's Orwellian name for billing and customer service), "Escalation Team":, "Escalation Team Manager" and "Internal Services". Bell agents have accused each other of lying; they have said they ordered items for us that in fact were not ordered. Bell has delivered faulty equipment that had to be sent back. They failed to set up the account properly, which led to an Armageddon-like battle between "Loyalty" and "Tech Support", with "Escalation sometimes aligning with one then with the other... Even the "Win Back" team had to weigh in! Frustrating and infuriating do not begin to describe my emotional reaction. Bell has wasted hours of our time and three full weekends. The music that they play on hold should be used by the CIA for its "enhanced interrogation" techniques. Shame on Bell. Shame on you. Problem is, Bell has no shame. Lauchlan Munro, Ottawa

I went to the store to get two smartphones and two tablets in May. I was told that I would get $100…read morebonus credits which would be credited to my account in my second / third bills. I also got an additional $125 credit for trading in my iPhone 3. However, none of these credits were shown on my second / third bills. Then I called the customer service hotline and they asked me to go back to the store to have it corrected. When I called back the salesperson I dealt with, she told me she could not find my bill and asked me to email her a copy. Then she got her manager to credit me $50 first. And it took two more weeks to credit me the $125 trade in credit after I called them a few more times. Then I needed to wait for the following bill to have the remaining $50 bonus credited to my account. They also allow you to cancel any devices within 15 days of purchase. I returned one of the tablets I purchased within the 15 day period which was a Samsung tablet. The monthly financing for this device was $27.xx. But I kept the LG tablet which costed $10 for monthly financing. Six months later, I found out they actually cancelled my LG tablet and charged me the price of the Samsung tablet in the monthly financing. And the balance owing of the tablet was always $500+ in my account which was wrong because the price for the LG tablet was only $240 if I bought it outright. You can see it was a real hassle to correct all these problems. One more thing I want people to aware. I used to use Wind as my mobile phone service provider and I rarely used over 5GB per month even though I turned the data usage on 24/7. After switching to Rogers, it became very easy to go over 5GB even though I sometimes turned the data usage off. I am not sure if Rogers scams on the usage or their infrastructure causes users to use more data than they need to. And their connection is poorer than Wind. Wind does not have wide coverage as Rogers does but I rarely dropped calls when using Wind. I drop calls very often with Rogers and my calls disconnect in times making me hard to continue with a phone conversation smoothly.