Indescribably awful. We have been struggling for five weeks to get Bell to install Bell Fibe internet, TV and home phone. We have spent dozens of hours on the phone to tech support, "Loyalty" (Bell's Orwellian name for billing and customer service), "Escalation Team":, "Escalation Team Manager" and "Internal Services". Bell agents have accused each other of lying; they have said they ordered items for us that in fact were not ordered. Bell has delivered faulty equipment that had to be sent back. They failed to set up the account properly, which led to an Armageddon-like battle between "Loyalty" and "Tech Support", with "Escalation sometimes aligning with one then with the other... Even the "Win Back" team had to weigh in! Frustrating and infuriating do not begin to describe my emotional reaction. Bell has wasted hours of our time and three full weekends. The music that they play on hold should be used by the CIA for its "enhanced interrogation" techniques. Shame on Bell. Shame on you. Problem is, Bell has no shame.
Lauchlan Munro, Ottawa read more