I am disappointed in TekSavvy. Besides the massive increase in price over the years, both at the…read moreend of the promotional period and then price creep, I recently went online to move my service. There were clear options to keep my service at the current plan, or upgrade or downgrade. Since my needs have changed, I decided to downgrade, saving about $25/month. Clicking on "Next", I get a message "Oops! Something went wrong! Try again or call us at [toll free number])". I tried again, with the same result. I tried again. Same result. I tried again, but kept my current plan. No error, and I was able to proceed. I went back. Tried again to downgrade, and again "Oops! Something went wrong!". Tried again, but chose the upgrade option. It worked. I went back. Tried again to downgrade, and again "Oops! Something went wrong! Try again or call us". I tried again, keeping the current plan, and it worked. Now, I may be a little slow sometimes, but clearly, the system is set to deliver the "Oops" message when one tries to downgrade, and if they were upfront about it...as in, "hey, call us so we can discuss your needs and see if downgrading is the right choice for you"...then, I'd still be miffed, but at least I wouldn't call them out for their dishonestly. In the end, I kept the current plan. As soon as the move takes place, I will likely go to Oxio, who are offering a regular, non-promo plan for faster speeds at a lower price. Ciao, TekSavvy.

I was having trouble with my internet service and phone dropping out so I thought I would switch to…read morea smaller, local company offering internet service through my cable connection which had been solid as a rock. I signed up with Teksavvy and between 8 June and 18 July I had 13 drop outs of internet and phone service. I would have to power cycle the cable modem and service would be restored. During this time I contacted support service and they would find nothing wrong. After cancelling the service and returning the equipment I got an email saying I had failed to return the equipment. I did have an email from them after i had returned the equipment saying I had a credit balance, but they still said I failed to return the phone adapter after I sent them notice of my equipment return tracking data with Canada Post. I have no way of proving that I returned the phone adapter so I am going to pay them $56.44 so they don't turn me over to a collection agency. If you do return equipment to Teksavvy after canceling their service, make sure you take a picture of the equipment in the return box.

I am very pleased with the service that was provided. I was…read moregiven a detailed estimate and explanation of what was to be expected. The installation service was efficient and and as described. The reception of HDTV on my TV is great They have my recommendation 100%

From the owner: By Appointment Only…read more Pinnacle Engineering offers a variety of Commercial and Residential Telecommunications Engineering services: Commercial Services: - Telecommunications Engineering Consulting - Satellite and Microwave Systems - Commercial TV Systems (CATV, MATV, SMATV) - Microwave Radio Systems (Point To Point, Point To Multipoint) - Cellular System Boosters and Extenders (enhancement for poor cellular coverage) Residential Services: - Over The Air (OTA) HD - TVRO Systems and Installation - HDMI Distribution Systems - VSAT - TVRO - Electronic Gates - Well Pumps - Cellular System Boosters and Extenders (enhancement for poor cellular coverage) Feel free to get in touch.

Shout out to Joshua, who was so helpful in providing me with the best deal for a new phone and…read moreaccessories that he could find. He was very patient with the set up/changeover from my old phone and also very patient with all my questions! A drive to help the customer is a lost art in most people but he's got it and it was a delight to deal with him. Bravo!

Indescribably awful. We have been struggling for five weeks to get Bell to install Bell Fibe…read moreinternet, TV and home phone. We have spent dozens of hours on the phone to tech support, "Loyalty" (Bell's Orwellian name for billing and customer service), "Escalation Team":, "Escalation Team Manager" and "Internal Services". Bell agents have accused each other of lying; they have said they ordered items for us that in fact were not ordered. Bell has delivered faulty equipment that had to be sent back. They failed to set up the account properly, which led to an Armageddon-like battle between "Loyalty" and "Tech Support", with "Escalation sometimes aligning with one then with the other... Even the "Win Back" team had to weigh in! Frustrating and infuriating do not begin to describe my emotional reaction. Bell has wasted hours of our time and three full weekends. The music that they play on hold should be used by the CIA for its "enhanced interrogation" techniques. Shame on Bell. Shame on you. Problem is, Bell has no shame. Lauchlan Munro, Ottawa

The Arab who came to serve me by landing, obviously didn't care about my problem. I bought Nokia…read moreonline for residential and he told me to return it or call online that they help me with it and he went to serve someone else. I waited instead of leaving for another employee to answer me and he found my mistake in 1 min and everything finally works. Arabic is clearly out of place, he is not a helping person and in customer service you have to want to help people, he clearly does not have this quality.

After running around at other Rogers store and phoning Rogers customer service, I found David at…read morethis store who was very knowledgeable and found my problem right away. Can't thank him enough. Hope Rogers know they have a great employee in him. Thank you David.