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Oakland, MD

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Timber Rock Village

5.0 (3 reviews)
Open • Open 24 hours

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2 months ago

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Jodi R.

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11 months ago

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11 months ago

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Ask the Community - Timber Rock Village

Taylor-Made Deep Creek Vacations - Stained sheet from toilet leak

Taylor-Made Deep Creek Vacations

2.4(161 reviews)
3.8 mi

While customer service over the phone and employees stopping by were super friendly, the…read morecleanliness of the house especially during covid times was left to be desired. We stayed at Lake Escape -- beautiful lakefront property with views of Wisp. Stunning to look out at all times of the day. There were cigarette butts outside the front step, and lots of dust, crumbs, and even dead stink bugs at the floors closest to the walls; nearly all baseboards, especially corners, were dusty. Home really needs a deep cleaning including deep mopping of the floors. Toilet paper and linens weren't stocked so we had to wait for delivery (very friendly person who stopped by). Also needs a maintenance check of towel rods and light bulbs, and water pressure; for example, master drain on one sink was extremely slow and master shower head pressure was very minimal, making showers uncomfortable and hard to warm up. Master carpet had black spots all over, and tv remote had some sort of food crust on the buttons. The most unforgiving part were the giant black trash bags that were in the laundry room connecting to the in law suite that stayed until our second day stay. Also broken green glass on the front deck near a window, and red solo cup in the backyard. Those all made us feel like the house was trashed before us. While the house had gorgeous views for a winter retreat, cleanliness made the trip less enjoyable. Highly recommend the house undergoes deep cleaning/maintenance check.

Kendra is not a good manager. Asked for early check in and paid for the fee. They said the earliest…read morewould be 1pm to ensure property was ready (cleaning, amenities, etc) I come in at 1:20PM property was still being serviced, dust everywhere, fireplace not working, hot tub not filled, slow internet. In addition, they waited until the day before arrival to let me know the main fireplace was not working (I had booked this place in July). Kendra the manager while initially said was gonna help, disappeared with no call back or email back. I asked for a partial refund because I refused to pay full price for a property that wasn't up to par (scammers) I have called more than 10 times during my visit which disrupted it as I had an itinerary that got cut short just so I was on the property for them to service it. Now today Monday(4 days since I brought up these issues), I'm calling and asking for the manager and they hang up the phone on you (after repeatedly promising the manager will call me back) I'm beyond frustrated and will not book cabins through this company ever again. Property I booked was sunrise chalet

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Taylor-Made Deep Creek Vacations
Taylor-Made Deep Creek Vacations
Taylor-Made Deep Creek Vacations - Sheet stained from toilet leak

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Sheet stained from toilet leak

Timber Rock Village - vacation_rentals - Updated October 2026

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